CCH Axcess vs. LOVAT

If you have a pro that uses the software then you should be fine. If you are using the software and need any support from THEIR customer support people or dedicated rep, be prepared to be frustrated! Horrible Customer Service but it is due to Wolters Kluwer not caring and purchasing various tax products but not having the ethics to make sure they are properly trained or overwhelmed

Lovat has all the useful features for the needs of my small businesses. The best part about Lovat is that even lay users with no accounting knowledge can find it easy to use this soft. Besides, Lovat has well-explained tax policies, which are essential in noting or understanding the entire business operations. Lastly, for filing returns, Lovatis the savior, for small enterprise.

• CCH Document - It's cloud based. The program is user-friendly and easily customizable.
• CCH Tax - Relatively easy system navigation. It satisfies all our tax return filing needs.

Incentivized

• I love that we don’t need to send tax transaction data for our sales to LOVAT – it is simply integrated with our e-stores!
• It makes the process so much faster than filling excel spreadsheets or uploading manually. At the end of the month, we simply see all of the data in our LOVAT account.
• Collecting data takes time, and it's a waste of time when we can do it digitally.
• I like that we can make some fields required and some optional and that I can use multiple selling platforms and be sure that I'm getting valid tax data.

• Billing issues.
• Customer service.
• Deceptive information provided when placing order. Then turn around and said that’s not right.
• Ability to listen to customers.
• Sales rep doesn’t know what client ordered.
• Reps who don’t care.

• Some processes take extra time
• It will take some time and preferably a demo call with the support team to learn how to use the software yourself
• Unfortunately, consultation on really difficult questions can be obtained only for an additional fee

The functionality is very powerful, and everything works as promised. But the interface needs improvement in places - sometimes you have to search for something longer than you would like.

CCH offered a best-in-class product at a price point that was "reasonable", given the high volume of users in our organization and the immense number of tax returns we complete annually. We also already employ many other tools from the WoltersKluwer family of applications, which alleviates the administrative burden of reviewing a new vendor.

Incentivized

LOVAT is much easier to use and the onboarding process was excellent. More so, LOVAT has a standard of acceptance globally, where some countries like EU and US are included in the set features. Finally, LOVAT has adequate automation, which brings accuracy, and improves state compliance and financial standard policies.

• Save us a lot of time and nerves by avoiding manual tax computations.
• It is better to be sure when you deal with tax offices, and LOVAT has brought about the accuracy.
• Finally, the taxation process has been expense friendly using the application.