Comparison of Sales Force Automation features of CDK and FOCUS by Reynolds and Reynolds| Feature | | |
|---|
| Customer data management / contact management | 00 Ratings | 2.01 Ratings |
|---|
| Workflow management | 00 Ratings | 1.01 Ratings |
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| Territory management | 00 Ratings | 2.01 Ratings |
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| Opportunity management | 00 Ratings | 2.01 Ratings |
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| Integration with email client (e.g., Outlook or Gmail) | 00 Ratings | 1.01 Ratings |
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| Contract management | 00 Ratings | 1.01 Ratings |
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| Quote & order management | 00 Ratings | 1.01 Ratings |
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| Interaction tracking | 00 Ratings | 1.01 Ratings |
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| Channel / partner relationship management | 00 Ratings | 1.01 Ratings |
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Comparison of Customer Service & Support features of CDK and FOCUS by Reynolds and Reynolds| Feature | | |
|---|
| Case management | 00 Ratings | 3.01 Ratings |
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| Call center management | 00 Ratings | 2.01 Ratings |
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| Help desk management | 00 Ratings | 1.01 Ratings |
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Comparison of Marketing Automation features of CDK and FOCUS by Reynolds and Reynolds| Feature | | |
|---|
| Lead management | 00 Ratings | 1.01 Ratings |
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| Email marketing | 00 Ratings | 1.01 Ratings |
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Comparison of CRM Project Management features of CDK and FOCUS by Reynolds and Reynolds| Feature | | |
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| Task management | 00 Ratings | 6.01 Ratings |
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| Billing and invoicing management | 00 Ratings | 1.01 Ratings |
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| Reporting | 00 Ratings | 8.01 Ratings |
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Comparison of CRM Reporting & Analytics features of CDK and FOCUS by Reynolds and Reynolds| Feature | | |
|---|
| Forecasting | 00 Ratings | 2.01 Ratings |
|---|
| Pipeline visualization | 00 Ratings | 1.01 Ratings |
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| Customizable reports | 00 Ratings | 8.01 Ratings |
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Comparison of Customization features of CDK and FOCUS by Reynolds and Reynolds| Feature | | |
|---|
| Custom fields | 00 Ratings | 1.01 Ratings |
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| Custom objects | 00 Ratings | 1.01 Ratings |
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| Scripting environment | 00 Ratings | 1.01 Ratings |
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| API for custom integration | 00 Ratings | 1.01 Ratings |
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Comparison of Security features of CDK and FOCUS by Reynolds and Reynolds| Feature | | |
|---|
| Single sign-on capability | 00 Ratings | 3.01 Ratings |
|---|
| Role-based user permissions | 00 Ratings | 5.01 Ratings |
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Comparison of Social CRM features of CDK and FOCUS by Reynolds and Reynolds| Feature | | |
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| Social data | 00 Ratings | 1.01 Ratings |
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| Social engagement | 00 Ratings | 1.01 Ratings |
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Comparison of Integrations with 3rd-party Software features of CDK and FOCUS by Reynolds and Reynolds| Feature | | |
|---|
| Marketing automation | 00 Ratings | 1.01 Ratings |
|---|
| Compensation management | 00 Ratings | 1.01 Ratings |
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