CDK vs. vAuto Conquest

CDK Drive is great at connecting all the team members in service/parts. We used to have a foreman who had to dispatch work to each technician, which is now done through CDK Drive. Technicians can get help with part requirements/needs through CDK. Before, each technician had to go back to the parts department and wait. CDK Drive is good at offering an option to record and send a video of what was found on a service diagnosis, this helps with transparency and trust.

Incentivized

vAuto Conquest has made both my GM and GSM's lives far easier. Being able to immediately see comps for like vehicles across your designates market with specific attention paid to optioning is crucial to providing both accurate trade appraisals as well as setting pricing for used inventory. It does an excellent job. It does not have much usage on the fixed ops side, other than the fact that increasing the below-line gross of sales lowers the needed fixed-ops absorption and makes it possible for there to be greater movement in sales pricing in general.

Incentivized

• CDK Drive is great at integrating with other software programs or finding a solution to connect/gather information.
• CDK Drive allows you to pull all kinds of information, lists for use outside of CDK (like pulling customer lists for marketing emails).
• CDK Drive continually updates its systems and processes to keep up with modern technology (for example, implementing iPads/digital processes even for technicians).

Incentivized

• Provides an exceptionally simple interface to see what is desirable in the market
• Can be set to automatically adjust pricing based on turn rate and market demands
• Integrates very well with the other products offered by Cox Automotive

Incentivized

• It'd be nice if it weren't so expensive.
• Automatic reports emailed to service managers.
• Auto reporting emailed to designated managers.

Incentivized

• Show me comps for my unit across different model years
• Make full MSRPs available for retrieval
• Show me original MSRP price of my appraisal
• Allow me to require options to be selected prior to closing appraisal when appropriate
• Show me an alert for a recall with no remedy

Incentivized

Great job by everyone from the initial sales staff to the implementation team to the support staff. Always ready, willing and able to help out with any questions or issues that arise, even those from people who are simply not computer savvy and have had a hard time transitioning to a new product for everyday use.

Incentivized

Customer service has been a primary selling point of all the products we use through Cox Automotive. They have been great on every level, from implementation and setup to post-install support to technical support, they go far above and beyond the norms I have seen in other companies within this realm.

Incentivized

CDK Drive is way better, but from my experience, the integration process was very long and very painful and we feel CDK Drive could've made that less painful and less lengthy. Once it is working the way it should, I am sure that we will love it. Right now though, every time something else goes wrong, it builds on the frustration of the other 50 things that went wrong prior.

Incentivized

It's been so long since I have used a competitive product to vAuto, it is no longer found on the list. If the other product were an Apple product, it would compare to an old iPod. Whereas, vAuto is a new iPhone

Incentivized

• It has had an enormous impact on lowering our fixed expenses, as everything is less expensive, down to the paper that is used.
• Data processing costs are down as well due to the fact that multiple facets of the program combine needed processes into one.

Incentivized

• strong impact on speed to market and turn
• strong impact on evaluating the proper listing price
• strong impact on prediction of reconditioning budgets

Incentivized