CDK is a provider of integrated data and cloud-based software solutions to dealerships and original equipment manufacturers (OEMs) across automotive and related industries.
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VinSolutions
Score 7.4 out of 10
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VinSolutions, a Cox Automotive company, offers a suite of CRM and operational support applications for auto dealerships.
CDK Drive is way better, but from my experience, the integration process was very long and very painful and we feel CDK Drive could've made that less painful and less lengthy. Once it is working the way it should, I am sure that we will love it. Right now though, every time …
CDK presents a much stronger, full integration of needed services than I found with AutoMate in particular, slightly better than Dealertrack, without the enormous additional cost incurred by using ERA-IGNITE. I have used nearly every DMS on the market and while I am still most …
I really have not used any other product like VinSolutions, it was the first program of its type that we evaluated and it does everything we want, with no downsides that are noted. Because of that, along with the integration into the other programs we use in other aspects of …
CDK Drive is great at connecting all the team members in service/parts. We used to have a foreman who had to dispatch work to each technician, which is now done through CDK Drive. Technicians can get help with part requirements/needs through CDK. Before, each technician had to go back to the parts department and wait. CDK Drive is good at offering an option to record and send a video of what was found on a service diagnosis, this helps with transparency and trust.
VinSolutions is a very deep application that can do it all, if that's what you're looking for. It is well-suited for active lead management. The reporting functionality could use some drastic simplification.
CDK Drive is great at integrating with other software programs or finding a solution to connect/gather information.
CDK Drive allows you to pull all kinds of information, lists for use outside of CDK (like pulling customer lists for marketing emails).
CDK Drive continually updates its systems and processes to keep up with modern technology (for example, implementing iPads/digital processes even for technicians).
Receiving leads from all website and third-party sources, and notifying employees when leads come in.
Looking up reports. There are premade reports, and you can create your own reports to pull, or even to pull automatically at certain times.
Settings roles and authorizations for employees, so they do not have too much access to alter the way they want to use it, but it's set upper manager's request.
Great job by everyone from the initial sales staff to the implementation team to the support staff. Always ready, willing and able to help out with any questions or issues that arise, even those from people who are simply not computer savvy and have had a hard time transitioning to a new product for everyday use.
Technical support, general customer support, implementation support are all top notch. All representatives from the company check in every couple weeks to make sure all is going well; if there is a problem, I generally have a solution given within hours if not soon; and they are friendly, easy to understand, and do a great job. Well done!
CDK Drive is way better, but from my experience, the integration process was very long and very painful and we feel CDK Drive could've made that less painful and less lengthy. Once it is working the way it should, I am sure that we will love it. Right now though, every time something else goes wrong, it builds on the frustration of the other 50 things that went wrong prior.
