CDW vs. Deloitte Consulting

CDW is a good place to go for a large selection of competitively-priced goods to purchase directly from their web store, but customer service is still lacking, even after all these years; look at various review sites online. Management appears to still be out of touch, or possibly as high as the executive level?

If CDW doesn't value our business (and we're an SMB, so not a big juicy account that they're sure to court but we do conduct tens of thousands of $ per year range), there are several alternatives. I need to be convinced otherwise as most account reps themselves are great, but that's the end of the line on customer service for u.

Deloitte is proficient in all aspects of customer relationship management. Outside of improving client relationships, they helped us strengthen our compliance and risk management and created internal operational efficiencies. The consultants did a very good job of working together with our team and were very transparent and professional in answering all questions raised during the implementation process. We were all on the same page in the end there were no dissatisfied managers.

Incentivized

• Website is very convenient and easily navigated.
• Quotes are always competitive.
• The range of products and services that they provide is outstanding.

Incentivized

• Thorough due diligence/questions list
• Solid understanding of financial fundamentals at every level of the organization
• Ability to recommend and implement relevant financial products (ERP, etc).

Incentivized

• High staff turnover.
• Small organizations are treated as second-class citizens.
• Seems to have an agenda based on what their vendors are offering them for incentives.

Incentivized

• The price is a bit steep, but considering how functional it is, it's fair to pay in order to work with a good CRM system.
• Some methods of scheduling meetings and overall consistent check-ins could have been more organized and flexible to meet the needs of our organization.
• Reports could be a bit better structured and more straight to the point.

Incentivized

CDW is able to offer a 'one-stop shop', for all your needs in your IT organization. This makes it very simple to pick up the phone and call just one person, to get something ordered or a request to meet a vendor initiated. It also makes it very simple to call one person, when something goes wrong and get assistance.

Incentivized

Past experiences and a good track record for similar upgrades in the same industry. Recommended by peers in healthcare

Incentivized