CDW vs. TD SYNNEX (Tech Data + Synnex)

CDW is a good place to go for a large selection of competitively-priced goods to purchase directly from their web store, but customer service is still lacking, even after all these years; look at various review sites online. Management appears to still be out of touch, or possibly as high as the executive level?

If CDW doesn't value our business (and we're an SMB, so not a big juicy account that they're sure to court but we do conduct tens of thousands of $ per year range), there are several alternatives. I need to be convinced otherwise as most account reps themselves are great, but that's the end of the line on customer service for u.

Must be honest, even they know that their backend for clients is always with problems. They ignore the clients, workers don't care and so lose sales.

• Website is very convenient and easily navigated.
• Quotes are always competitive.
• The range of products and services that they provide is outstanding.

Incentivized

• Very slow replying... sometimes days
• Prices are higher then on the web
• Almost impossible to talk with someone that knows anything about their job

• High staff turnover.
• Small organizations are treated as second-class citizens.
• Seems to have an agenda based on what their vendors are offering them for incentives.

Incentivized

• Inventory
• pricing
• sales representatives
• customer service

CDW is able to offer a 'one-stop shop', for all your needs in your IT organization. This makes it very simple to pick up the phone and call just one person, to get something ordered or a request to meet a vendor initiated. It also makes it very simple to call one person, when something goes wrong and get assistance.

Incentivized

I did not select TDSynnex