Cention Contact Center vs. Salesforce Service Cloud
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Cention Contact Center | N/A | Mid-Size Companies (51-1,000 employees) | The vendor says Cention can help you: • handle all your channels in one system with pure OMNI-channel support • get a full 360° view of all your customers communication, including complete history • have chat bots working side by side with your agents with seamless transfers and full history • route all errands to the right queue, right agents and right bots automatically • get help internally and externally with our Collaboration… | $39 per user |
 Salesforce Service Cloud | Score8.4 out of 10 | N/A | Service Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences. | $25 per month |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | The stated prices are per user/month. For a full price list, go to our website. Free upgrades , you will always have the newest functionality. | — | ||||||||||||||
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| Cention Contact Center | Salesforce Service Cloud | |
|---|---|---|
| Likelihood to Recommend | - | 8.3 |
| Likelihood to Renew | - | 6.2 |
| Usability | - | 8.0 |
| Availability | - | 9.5 |
| Performance | - | 8.6 |
| Support Rating | - | 7.0 |
| In-Person Training | - | 10.0 |
| Online Training | - | 9.0 |
| Implementation Rating | - | 7.0 |
| Ease of integration | - | 5.0 |
| Vendor post-sale | - | 8.0 |
| Vendor pre-sale | - | 8.0 |