Certinia ERP Cloud vs. Infor CloudSuite ERP

FFA is a good product if you want the ability to customize functionality and reporting. However, all the setup can be overwhelming if you are looking for an out-of-the-box solution. FFA is a great choice is you are already using Salesforce and want to report on KPIs directly from the source data. There are a lot of applications to help you feed data into the system or export it out in a usable format.

Incentivized

Manufacturing: Infor M3 is designed specifically for manufacturers and provides robust production planning and supply chain management features. The software can help optimize production processes, improve inventory management, and automate purchasing and order fulfillment.Distribution: Infor M3 offers advanced supply chain management capabilities, including inventory management and order tracking, making it an ideal solution for distribution companies.Large Organizations: Infor M3 is a scalable solution that can accommodate the needs of large organizations with complex supply chain and production requirements. The software's modular design allows organizations to customize their implementation to their specific needs.Global Operations: Infor M3 provides multi-language and multi-currency support, making it a suitable solution for organizations with global operations.

• Comprehensive spreadsheets and dashboards with filtering functions.
• Ease of file upload and conversion to and from Excel.
• The overall spread of the homepage makes for easy access to whatever information you're looking for.
• I believe FFA has a tremendous ability to data easy to access by all departments, but also is complex enough to retrieve specific data that is needed.

Incentivized

• The accounting function of Infor ERP is designed very well and it is easy to use. From journal entries to generating a trial balance it only takes a few clicks to get what you need.
• The job tracking process within Infor ERP is easy to understand. You can view the progress of each job a number of different ways and this helps users know how close each job is to the finish line at any time.
• It is very easy to run month end processes that ensure all costs are accurate and then be ready for the next accounting period.

Incentivized

• It took a very very long time to implement and we had configuration issues after the implementation that had to be addressed.
• Cannot run scheduled reports.
• Difficult to run reports (training is needed to configure the reports).

Incentivized

• You need an IT person in order to customize reports, overcome system locks, etc. But, usually having an IT guy in house is a good thing as well.
• There isn't auto lock future that would sign put users if they don't use the program for extended time.
• Missing auto warning messages when you're about to run a big amount of data.
• A continuous improvement (Lean) section with employee suggestions (ideas) ability would be great.
• Updates for latest technological improvements usually come late.

Incentivized

The company has now converted its legacy, "home grown" operations system and built it on the force.com platform, and the integration between it and FinancialForce is deeply entrenched. No other application would be able to replicate this functionality, and the company will be able to scale and leverage the force.com platform as it grows.

Other than the inherent pain of a new implementation, it's a great platform and Infor is a great partner to work with. Every system has problems, our are no worse than any other platform. Maybe even a little better, nothing to make us want to change platforms any time in the near future

Incentivized

Change management is always an issue, but the evidence of the application's usability is that both long-time employees (used to the legacy systems for many years) and newer employees have been able to learn the system and improve their business processes.

This is a highly configurable product. Where all available support provided by [Information] is very good and exceeds our expectations! The investment in this product by Infor continues to be significant and is showing results! Infor is going a long way and is here to stay! No doubt about that!

Incentivized

Unless the internet is completely unavailable - which has not happened yet - the application is always accessible. Since FinancialForce is built on the force.com platform, it's uptime is tied to Salesforce security and system performance standards

If Visualforce pages are enabled, they sometimes slow down the load time.

The response time for FinancialForce is exemplary. Immediate acknowledgement of the support request by automatically logging a case/ticket on the provider side, then less than 24-hour follow up by a support team member with specific questions, information or resolution for the issue.

The support is satisfactory, given the large user base of the product. We had no issues to meet our reporting deadlines with Lawson. The organizational support team internally are well trained and hence only on exceptional basis issues are escalated to Lawson support team. We had no negative experience so far with the support of Lawson.

Incentivized

Through its Xtra login website available to its customers, FinancialForce offers a complete set of online, video tutorials, training and documentation. Each tutorial is "bite-sized", meaning it imparts instructional, step-by-step information in 2-3 minute narrated videos. For a particular cycle or process, like invoices to payments for example, each tutorial builds on the last so that the user can get a complete picture of the steps and process in less than 10 minutes.

The company decided to run parallel for three months in order to soften the impact of the change from the legacy "system" - which users had been interfacing with for over a decade - to FinancialForce. While not recommended, this did provide time for the in-house "super user" team of 2 people to become completely familiar with the application, and thus provide hands-on training and be a resource for the users who would be processing the daily accounting transactions.

FinancialForce Subscription & Usage Billing has more features, more useability, and manages higher numbers of customers. The systems I have used in the past are easier to navigate but couldn't handle this number of customers.

Incentivized

We previously used Microsoft Navision and considered SAP, NetSuite and Sage in our selection process. Infor CloudSuite ERP was not a one size fits all solution like many of the others. Infor CloudSuite ERP has 3 cloud ERP for Distribution, Manufacturing and Service industries. In our case, Infor CloudSuite ERP also have a specific tract for food and beverage.

Incentivized

• We moved to a subscription business, and FinancialForce cannot facilitate it. After using FinancialForce for 4 years, we had to switch to NetSuite. We had a negative return on investment with all the resources we used to do in-house development in FnancialForce.
• FinancialForce did not have a good way to match payments against invoices, and it was a very manual process. We spent a lot of human hours to get it done.
• It was still relatively cheap, so for the 4 years that we used it, the actual cost of the product was what we could only afford at the time.

Incentivized

• We've been a customer since the early 80's. Avoiding conversion has saved us an incalculable amount of money. Fortunately, Lawson has kept up enough to keep meeting our needs.
• Having a self-service portal saves us internal FTEs in Human Resources and Accounting. Benefits enrollment alone likely saves us one Benefits Coordinator FTE alone.

Incentivized