Cetec ERP vs. Zoho One

Cetec is useful for small to mid-sized companies with various levels of system complexity. It can manage having distributors and customer interfaces. It does fairly well at being a 'one-size fits all' solution. It would probably not be the best fit for large companies 100+ employees because it may not have the integration capability that is typically needed.

Incentivized

Zoho One helps me to create and document each of my closures by creating deals. Zoho One helps me to generate reports, which helps me to track my contact. Zoho One helps me on creating tasks and reminds me to get it done on time. Zoho One keeps each steps and actions I took from lead to a deal.

Incentivized

• Usage Logs: In the Medical Device Industry, having traceability is key. With this log, the Admin can review any user to see all their activity (viewing, updating, deleting, creating, etc.)
• Flexibility of Roles: Accessibility is very important. With Cetec ERP, we are able to create our own roles to grant specific access to certain user while denying it from others. This really helps by protecting information from being manipulated by users who do not carry that permission.

• Customized dashboards
• Easy to see the kpis for different aspects of my business
• And offers a consolidation of CRM campaign and other applications without having to use other technologies from other companies so it's great to consulate consolidated
• The analytics is great what else
• Collaboration tools are excellent

Incentivized

• It needs the ability to breakdown sales for multiple customers by product code.

• In my opinion, SUPPORT IS AWFUL!!!
• If you want to get in touch with a support representative, your best bet is to call the sales number and demand to speak with an agent.
• Each of the tools operates in a silo, from a support perspective. Some applications, like books, have chat-based support and others require an e-mail.
• In my experience, expect any e-mail to the main support e-mail to go unanswered.
• The first year of support was great, but after we renewed for the second year, it has become terrible.

Cetec ERP is useful and fairly intuitive, but if you have a difficult time adapting to a ever-changing user interface, it may cause slight discomfort with every major update.

Incentivized

ZOHO is very easy to use. All you need to do is follow the steps and features aligned in it. ZOHO doesn't need complex coding or training; anyone can easily access and use it. You may feel a bit of difficulty initially, but show me an easy tool when you are using it for the first time.

Incentivized

Cetec ERP will answer support calls but depending on your level of service contract, it may cost you quick a bit per hour to solve the issues you have. E-mail support is always available and surprisingly responsive.

Incentivized

Support is great as a customer, as a partner I get moved to that team more often and find issues in the support being provided. It also appears that the support agents do not take into account all the information provided and default back to the "step 1 of the playbook" instead of taking into account the business reason the support is being requested and understanding the steps already taken.

Incentivized

We reviewed plenty of ERP Systems before we decided on Cetec ERP. Going through systems like NetSuite, MS Dynamics, and Oracle, we were able to really define how many features we wanted and what price range we wanted to be in. As a small/midsize company, we needed a system that fit our needs while still having the capability for growth. Having the system be cloud based rather than a server base, like ProfitKey, also helped us determine our choice. Another feature that we were interested in was a barcoding/mobile feature. Cetec ERP has this out of the box where ProfitKey provided this as an add-on. GSS was the last system that we reviewed in comparison to Cetec and due to its large amounts of unusable features for our company, we decided not to use GSS. The overall price for what you get, responsiveness and helpfulness from their team, and the ability to customize to fit our needs helped make our decision to choose Cetec ERP over all the other systems we reviewed.

The primary reason we switched from Daylite is when we started using Virtual Assistants and wanted a cloud based alternative which Daylite didn't provide. We left MYOB when I think it stopped supporting Apple computers. We left AccountEdge when it stopped supporting payroll tax tables for Apple computers. Thankfully, each time we left one software company we were led to Zoho and have remained ever since.

Incentivized

• We have been able to streamline costs due to the amount of data now available.

• Projects is a lifeline for the onboarding team, as it does the major heavy lifting in onboarding project management
• Data flow between apps is a must have for contextual information to pass on between teams
• In terms of ROI, it happens much quicker compared to having multiple apps to do the job, as Zoho One is a lot cheaper than having many tools.

Incentivized