| Product | Rating | Most Used By | Product Summary | Starting Price |
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 ChangeGear Service Desk | Score8 out of 10 | Mid-Size Companies (51-1,000 employees) | Based on the ITIL best practices framework, the SunView ChangeGear product suite improves and streamlines the IT service management lifecycle. By automating IT service management processes, companies gain greater visibility into their IT infrastructure, eliminate system downtime, reduce operational costs, ensure regulatory compliance and improve IT service delivery. SunView Software is a Serviceaide company (acquired August 2021). | N/A |
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| Likelihood to Recommend | 9.0 |
| Usability | 8.0 |