Chargebee vs. Paddle

Chargebee

Chargebee

68 Reviews and Ratings

Paddle

Paddle

15 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Chargebee	Score 8.0 out of 10	N/A	ChargeBee is an all in one subscription billing solution designed to handle all the complexity of recurring billing. The product integrates with a range of other SaaS applications including SalesForce, accounting, and order fulfillment systems. Some key features include: Managed Subscription Billing, Flexible Billing Support and Automated Notifications.	$599 per month for up to USD 100K of billing per month; 0.75% on billing thereafter
Paddle	Score 5.1 out of 10	N/A	London-based Paddle offers an ecommerce and subscription management solution for software companies seeking a streamlined demonstration of their services and centralized management of their different service levels and cloud-based offerings.	N/A

Pricing

Chargebee

Paddle

Editions & Modules

Scale: $599
per month for up to USD 100K of billing per month; 0.75% on billing thereafter
Enterprise: Contact sales team

Custom: custom pricing

Offerings

Pricing Offerings
Chargebee	Paddle
Free Trial
Yes	No
Free/Freemium Version
Yes	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

No transaction based fees. No setup cost.

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More Pricing Information

Community Pulse
	Chargebee	Paddle
Considered Both Products	Chargebee Verified User Anonymous Chose Chargebee Pabbly, FastSpring, Braintree and a PayPal service Incentivized Helpful? Abhideep Jain Manager Consultant - Business Development Chose Chargebee Chargebee is much better in terms of clean intuitive product features, inbuilt analytics, and implementation support. Zoho has so many products and their focus is not their billing product. But they give free trials and you need to pay per licence only if you scale. overall, I … Incentivized Helpful? Rithvik Podduturi Founder Chose Chargebee Yes, it is one of the payments gateways but they have so many features like recurring subscriptions, invoicing, and all at very very affordable prices and with great support. I wish chargebee look at the pricing at least for developing countries like India. Incentivized Helpful? Verified User Anonymous Chose Chargebee We looked at Stripe for a while, just based off of previous knowledge and awareness of the system. Chargebee's design and interface stood out against other SaaS platforms and the integration you have while using it is a must have. Maximizing revenue was a focal point and the … Incentivized Helpful? SS Shivam Shrivastava DEVOPS Consultant Chose Chargebee One of the easiest and cheapest way in order to work on the separate billing system which includes sales in the production also maintains in order to collect payments from different payment gateway which is one of the easiest task in the beginning for the procedure and provide … Incentivized Helpful? Verified User Anonymous Chose Chargebee Chargebee was our best option with Shopify being used for orders. I miss Chargify, but that only works well with Wordpress. Recharge was problematic in the past, but they may be better now. Chargebee allows us to make our own bulk edits to subs, while Recharge required … Incentivized Helpful? Verified User Anonymous Chose Chargebee Chargebee stands out among other service providers because of its user-friendly interface and accessibility. The documentation is also very extensive and gives developers a lot of options. It connects all of our client billing information into our database, which our sales … Incentivized Helpful? Verified User Anonymous Chose Chargebee Chargebee is a class apart from Zoho books - better in all aspects - better interface, more functionalities, integrations that actually work, responsive support, customisable automated reporting, more customizability. The only difference is pricing - Zoho comes at about 10% of … Incentivized Helpful? Shivam Shrivastava Technical Consultant Chose Chargebee The major reason to go with chargebee is its costing as compared to its competitors it is much useful and value for money.Also it has many features that is very practical and efficient to use it.I recommend to the people who involves low costing as well as futuristic features. Incentivized Helpful? Verified User Anonymous Chose Chargebee I was using just Authorize.Net for recurring billing. Chargebee is better for automatic emails, but that's it. Wish I would not have made this change. Incentivized Helpful? Verified User Anonymous Chose Chargebee We evaluated Chargebee vs. Zuora and Stripe. Zuora has a lot of enterprise-level companies, so from an optics perspective is "safer", but we found their integration to be more difficult, their cost to be more expensive, their UI to be more complicated, and their APIs to be … Incentivized Helpful? Will Goad Sr Director of Implementation Chose Chargebee I believe that for monthly subscription payments, Chargebee is easier to navigate and use than SaaSoptics. That said, I believe it lacks some of the advanced functionality. While I’m not fully sure if that is the case, I think that maybe due to its goals being different. The … Incentivized Helpful? jeffrey samorano Owner/Founder Chose Chargebee I considered using WooCommerce, cart66, Sam cart, Shopify, big commerce, and a few others I can't recall at the moment. Each one of those options had either limiting abilities to create flexible plans or required expensive add-ons that would make it the timeline to … Incentivized Helpful? Verified User Anonymous Chose Chargebee It was too troublesome to use Stripe. Connecting Stripe to Chargebee was so much easier and the invoices were exactly how I wanted them to be. It was just easier to organize all your plans in Chargebee, and I loved the numerous type of emails you could send out to … Incentivized Helpful? Dailius Wilson VP Sales & Growth Marketing Chose Chargebee A strong balance between flexibility and simplicity -- Chargebee has proved to be a product that is well liked across the organization, and from a technical standpoint does not present too many hiccups for our developers. We also feel the pricepoint is good in a market which … Incentivized Helpful? Gabriel Stein Founder Chose Chargebee I've used them all and most of them are either: Too expensive (charging high %) Awful products (not enough features or bad UI/UX) Incentivized Helpful? Matt Heerema Owner & Director Chose Chargebee Chargebee's price per feature set beat out Recurly, it's the closest competitor that we evaluated. Its automated subscription billing was a core feature over Xero (our accounting and invoicing system, which we still use in tandem with Chargebee). Stripe's new features that just … Incentivized Helpful? Vivek Khandelwal Founder Chose Chargebee Launch plan, Support, API's - everything was amazing for Chargebee. So much that we never really evaluated Chargify. Incentivized Helpful? Brad Henderson Co-Founder/Chief Janitor Chose Chargebee Honestly I didn't look into recurly much, nor have I used them because it was a lot more expensive (for an early stage startup like ours was when we started using it). At least as far as I recall, they could have changed their pricing structure but they don't list their pricing … Incentivized Helpful?	Paddle Verified User Anonymous Chose Paddle So far, we haven't used other solutions, but we are thinking of trying Stripe for a global perspective and MercadoPago here in Chile and other countries where they have a presence. Incentivized Helpful? Ben Lachman Principal Chose Paddle Paddle has better customer experience than other offerings in its class. Provides a low overhead and quick setup solution when compared to direct Stripe integration. It is competitive on rates with other offerings and when features like frontline support, abandoned cart … Incentivized Helpful? Andrew Liakh Co-founder / Everything Chose Paddle We tried using Stripe before Paddle, but it was a pain integrating it and it lacked the licensing. Paddle allows us just to add a payment button and don’t ever think about payment methods, we don’t have to make a separate button for card payments and another one for PayPal. … Incentivized Helpful? Tarun Mangukiya Co-Founder Chose Paddle Paddle supports easy credit/debit card payments. It supports companies across the world. It has the best user experience for our users. Incentivized Helpful?

Best Alternatives
	Chargebee	Paddle
Small Businesses	WooCommerce Subscriptions Score 7.9 out of 10	WooCommerce Subscriptions Score 7.9 out of 10
Medium-sized Companies	Sage Intacct Score 8.6 out of 10	Sage Intacct Score 8.6 out of 10
Enterprises	Salesforce Revenue Cloud Score 8.8 out of 10	Salesforce Revenue Cloud Score 8.8 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Chargebee	Paddle
Likelihood to Recommend	8.5 (0 ratings)	7.1 (0 ratings)
Usability	8.0 (0 ratings)	- (0 ratings)
Support Rating	8.0 (0 ratings)	- (0 ratings)

User Testimonials
	Chargebee	Paddle
Likelihood to Recommend	Chargebee is also one of the best platform in order to provide proper billing management to the customers by providing their configuration needs to be corrected in order to deploy and made the connection relevant to the specific position which is one of the best usecase.It also provides support in order to rectifying issues. Incentivized Shivam Shrivastava Technical Consultant Read full review	I wouldn't recommend them to anybody because their support is getting worse and worse and their business processes require you to contact support whether you want to or not. You will be forced to contact support and then wait for days to get any meaningful response that's not a copy/pasted sentence from FAQ. Verified User Anonymous Read full review
Pros	Reliable: We've had virtually no issues since launch. Care about customers: Chargebee's account managers/support team have always been very helpful/responsive. Feature-rich: Chargebee has a ton of features that help us do what we want and they are consistently adding new features every quarter. Incentivized Verified User Anonymous Read full review	Taking care of the relation with government entities and compliance in each country. They take care of the VAT for us. It gives the tools to scale to other countries being able to charge your users in different parts of the world. Incentivized Verified User Anonymous Read full review
Cons	[I feel] customer service never actually fixes any problems. They make you gather information they easily could, write up a big report of the problem, and then tell you why it's not working (usually not even correct). [In my experience] they never actually solve a problem. Not to mention, [in my experience] you can never speak with anyone immediately and coms turnaround is usually over 24 hours. So far, I can not get my customers to checkout online, even after hiring professional developers to help. [I believe] QBO sync is a mess. My account is set up to send payment tokens to Authorize.Net, and no matter how much I disable every possible security feature, I still have 100's of declined cards, that work perfectly well. Verified User Anonymous Read full review	Analytics could support more flexible analysis of reported data and better custom events. More customization of the drop in purchase UI on the web without the need for a full custom site integration. Sometimes communication from their front line support staff has gone to the wrong address. Incentivized Ben Lachman Principal Read full review
Usability	It's very easy to use once you know what you're doing. I found it very straight forward once I got the hang of things and was able to create plans easily for my business. I was also able to just charge my clients right away easily. Refunding was also easy when needed. Incentivized Verified User Anonymous Read full review	No answers on this topic
Support Rating	Chargebee is simple to use, and we have had little need for support. Incentivized Will Goad Sr Director of Implementation Read full review	No answers on this topic
Alternatives Considered	Chargebee is a class apart from Zoho Books - better in all aspects - better interface, more functionalities, integrations that actually work, responsive support, customisable automated reporting, more customizability. The only difference is pricing - Zoho comes at about 10% of what Chargebee costs. So for startups looking to graduate from Google Sheets and on a budget - Zoho will serve your purposes - but eventually will have to move to something like a Chargebee. Incentivized Verified User Anonymous Read full review	Paddle has better customer experience than other offerings in its class. Provides a low overhead and quick setup solution when compared to direct Stripe integration. It is competitive on rates with other offerings and when features like frontline support, abandoned cart recovery, and user suggestions are factored into their offering, their rates are more than competitive. Incentivized Ben Lachman Principal Read full review
Return on Investment	Chargebee has allowed us to focus on the most important part of our business: the product, instead of cumbersome development to manage subscriptions. The time ROI that it saved allowing us to get our product to market was invaluable. Chargebee also made sense financially. Paying the subscription was far cheaper than developing something similar (or even far inferior) ourselves Overall it's saved us quite a bit of time, money, and allows employees to easily manage subscriptions which is extremely important to us. Incentivized Brad Henderson Co-Founder/Chief Janitor Read full review	Paddle takes only 5% of sales, in comparison to 30% as Apple does. We added browser extension in-app purchases thanks to Paddle, which now generate our revenue. Incentivized Andrew Liakh Co-founder / Everything Read full review
ScreenShots	Chargebee Screenshots	Paddle Screenshots