Chargebee vs. Stripe Payments

Chargebee is also one of the best platform in order to provide proper billing management to the customers by providing their configuration needs to be corrected in order to deploy and made the connection relevant to the specific position which is one of the best usecase.It also provides support in order to rectifying issues.

Incentivized

We had a client who wanted a QR to use in their marketing, which enabled their clients to donate to us. It was so useful to be able to set it up, and we can track the views and donations received using this code. Another client with issues with our website wanted to set up a monthly subscription, so I sent her a payment link, which worked brilliantly. For clients that want to make one-time donations, it also lets the client choose the amount. The only scenario where we haven't been able to help is when clients want to change the card associated with the payment - whilst we understand it is for security/gdpr, it means they have to cancel and set up something new, which poses the danger that we may lose them as a customer.

Incentivized

• Reliable: We've had virtually no issues since launch.
• Care about customers: Chargebee's account managers/support team have always been very helpful/responsive.
• Feature-rich: Chargebee has a ton of features that help us do what we want and they are consistently adding new features every quarter.

Incentivized

• They are reliable. I can count on everything going smoothly with transactions.
• They are accurate. I don’t run into problems with collecting the proper amounts or being overcharged for fees.
• They have good customer service. If I have a question about the customer portal or a problem with a customer, they help me resolve these issues.

Incentivized

• [I feel] customer service never actually fixes any problems. They make you gather information they easily could, write up a big report of the problem, and then tell you why it's not working (usually not even correct). [In my experience] they never actually solve a problem. Not to mention, [in my experience] you can never speak with anyone immediately and coms turnaround is usually over 24 hours.
• So far, I can not get my customers to checkout online, even after hiring professional developers to help.
• [I believe] QBO sync is a mess.
• My account is set up to send payment tokens to Authorize.Net, and no matter how much I disable every possible security feature, I still have 100's of declined cards, that work perfectly well.

• No automatic tax support. This is the biggest one for us. For customers that need to process complex tax situations like collection VAT or GST, Stripe allows you to create tax rates, but your software team must build out the software to support proper collection. I hope Stripe provides built-in support for taxes better in the future.
• Processing rates are slightly higher than some more legacy payment gateway/merchant account solutions, but we believe this is worth it for the level of service Stripe provides.
• As payment worldwide requirements are complex and differ from use case to use case, while the documentation and support is great, sometimes support is needed in order to understand the areas of the API that will be necessary for a specific use case.

Incentivized

Stripe is the leader in the industry when it comes to any type of industry. All that is needed is a plan and then implementing that plan either with a developer, or through the help of Stripe's customer service team to assist in getting you setup. The ease of use time it takes to get up and running is second to none

Incentivized

It's very easy to use once you know what you're doing. I found it very straight forward once I got the hang of things and was able to create plans easily for my business. I was also able to just charge my clients right away easily. Refunding was also easy when needed.

Incentivized

Stripe offers a very easy-to-navigate platform with many different functions. From linking it to our website and accounting platform to tracking our payments, being able to issue a refund quickly if required, and setting up QR codes and payment links for subscriptions or one-time donations, it really covers so many aspects that we need and use on a weekly and monthly basis.

Incentivized

Chargebee is simple to use, and we have had little need for support.

Incentivized

Stripe's support is nearly perfect – great attention to detail, fast response times, and a willingness to really dig into issues and get to the bottom of them. In the five years we've been using Stripe, the only negative thing I can say about their customer support is that it seems like there has been a slight shift to less technical front-line support agents, which means it's more likely your issue will have to be escalated before you get more information. This, however, has happened as Stripe rolled out more real-time support features like call and chat, and that really isn't workable if you're escalating everything right off the bat. It's absolutely an acceptable trade-off.

Incentivized

It took less than an hour to have everything setup and running

Incentivized

Chargebee is a class apart from Zoho Books - better in all aspects - better interface, more functionalities, integrations that actually work, responsive support, customisable automated reporting, more customizability. The only difference is pricing - Zoho comes at about 10% of what Chargebee costs. So for startups looking to graduate from Google Sheets and on a budget - Zoho will serve your purposes - but eventually will have to move to something like a Chargebee.

Incentivized

Stripe is easier to use and offers better support and rates. My favorite part with Stripe is probably their ready-to-use plug-in that's offered for me. We have multiple eCommerce stores and we rely on our payment process going smoothly. The plug-in from Stripe is free, constantly updated, secure, and very easy to implement.

Incentivized

• Chargebee has allowed us to focus on the most important part of our business: the product, instead of cumbersome development to manage subscriptions. The time ROI that it saved allowing us to get our product to market was invaluable.
• Chargebee also made sense financially. Paying the subscription was far cheaper than developing something similar (or even far inferior) ourselves
• Overall it's saved us quite a bit of time, money, and allows employees to easily manage subscriptions which is extremely important to us.

Incentivized

• It makes getting money from your clients really easy
• It gives your clients the guarantee that their payment information is totally secure and confidentially used and kept
• It is very easy to integrate with online assets of the company
• In a couple of occasions, some companies have wanted me to use Stripe for them to pay me, and I have had a couple of hiccups. This was more related to the way that these companies set up the Stripe integration of my account to their platform. In both cases, the integration has not been possible and to this date, I still do not know why with exactitude.
• As I said before, the commissions kept by Stripe could be lower, and shared with the CC companies, rather than having us clients pay for all of o it.

Incentivized