Chargent vs. Revel Systems

It was extremely useful for our business as we built a lot of workflow in Salesforce centered around having received deposits or payments from customers. Chargent provides a force.com site which allows customers to pay online directly without interacting with any agents. You can integrate the transaction data directly into your ERP or accounting software.

Incentivized

When we first started looking at Revel Systems they were more restaurant friendly but they have adapted very well to our retail needs. This system is very easy to operate and maintain, from the POS to the management console. We are able to monitor and run reports for all three of our locations from one URL.

Incentivized

• Low-cost payment processor
• Stable, well supported Salesforce integration
• Allows you the flexibility to configure as you like

Incentivized

• Flexibility - the amount of customization that we tailored to our restaurant is unmatched in the iPad market.
• Online integration - One interface to update all menus.
• Take Out/Delivery/Sit In - able to modify orders as necessary, simple function yet unbeatable.

Incentivized

• For us, there is not much I can think of that could be improved.

Incentivized

• More flexible use of discounts and coupons
• More personal dedicated customer service which they went away from and went to general support even though we still pay for elevated customer service access.
• Updates do not always function properly

Incentivized

We have put an incredible amount of time into the set up, organization and clean up of this product. Now that it is working and flowing a little better, it would be inconvenient and potentially a bad move if we were to go anywhere else now.

Incentivized

It can be a bit difficult at the beginning but gets easier as long as you are taking advantage of Revel University, Help, and Customer Service when you get stuck

Incentivized

The company founders are quick to respond to any questions or issues and are obviously very well educated on their product. They have helped us brainstorm solutions that go beyond the scope of their product and generally provide an excellent customer experience.

Incentivized

We got excellent support from Revel whenever we needed it. I personally worked with several Revel client support reps, and they were all extremely dedicated and helpful in assisting with any problem we had.

Incentivized

Not for this one

Incentivized

Chargent has been better for us as it works within Salesforce and can be mapped into workflow processes and reporting.

Incentivized

Revel Systems has a much more intuitive user interface and reporting suite than Micros, which was our previous POS system. It's also more equipped to handle multiple types of service than something like Square. We ultimately went with Revel because of the inventory tracking function. We thought it stacked up better against its competitors.

Incentivized

• Reduced fees by .25%
• Reduced bad debt by 400K

Incentivized

• Huge ROI, we took time to implement and customize our interface and it now saves us loads of time.
• We have almost endless data to look back on and help make business decisions
• It's easy to train, which reduces labor.

Incentivized