Chargent vs. 2Checkout from Verifone

It was extremely useful for our business as we built a lot of workflow in Salesforce centered around having received deposits or payments from customers. Chargent provides a force.com site which allows customers to pay online directly without interacting with any agents. You can integrate the transaction data directly into your ERP or accounting software.

Incentivized

2Checkout Monetization Platform is well suited for emerging SaaS businesses because along with payment processing, they offer you exposure to Affiliates and make electronic code delivery easy. The dashboard is cumbersome and reporting graphs/options are not easy to comprehend so it might become trouble when the business grows and you want to show it to venture capitalists or any investor/buyer.

Incentivized

• Low-cost payment processor
• Stable, well supported Salesforce integration
• Allows you the flexibility to configure as you like

Incentivized

• 2Checkout handles credit cards that I would not be able to accept from my country.
• Fraud prevention works. They saved me a couple of times and I appreciate that.
• I always received my payments on time. I never had to complain.

Incentivized

• For us, there is not much I can think of that could be improved.

Incentivized

• Local payments methods are an area for improvement. Not all are connected so far.
• Bulk updates for catalogs are missing at the moment, to be added in upcoming releases I hope.

Incentivized

It is surreal. Everything feels like they don't really want you to use them. I had to beg them to approve my account because of stupid approval questions. Example: give ONE url where payments will come from. (my payments will come from a page inside my webapp which means absolutely nothing to users who don't have a user in my webapp. I also have many URLs where the users can pay from) Then their API is super complicated to use. I couldn't believe how complicated it is. It is not well explained in the documentation and you have to guess until you understand the underlying logic. I wouldn't use it if I Stripe was available in my country.

Incentivized

The company founders are quick to respond to any questions or issues and are obviously very well educated on their product. They have helped us brainstorm solutions that go beyond the scope of their product and generally provide an excellent customer experience.

Incentivized

Chargent has been better for us as it works within Salesforce and can be mapped into workflow processes and reporting.

Incentivized

There's no comparison. Using PayPal as my payment processor was a nightmare. PayPal was really designed for the purchaser not for the seller. Yes, they were cheap but you get what you pay for. Customer service at PayPal was also non-existent. 2Checkout on the other hand is designed for the seller. Their system is mature and feature-filled. It does everything I would need and allows me to present a professional purchasing experience to my clients. The documentation is good, but the best thing about 2Checkout is that I can contact a friendly tech support rep 24/7 via live online chat. I tell them what I'm trying to do and they help me out. If necessary they can escalate the support request and I always receive a chat transcript in my inbox afterward.

• Reduced fees by .25%
• Reduced bad debt by 400K

Incentivized

• It allows for charging users
• Checkout is nice and to the point
• It delays everything with a lengthy approval process and crazy API to integrate with

Incentivized