CharityTracker vs. Zendesk Suite
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 CharityTracker | Score4.6 out of 10 | Small Businesses (1-50 employees) | CharityTracker is a CRM solution for organizations that helps users to measure real-world impact, not just data, by generating meaningful data and collaborative partnerships that can solve complex community challenges. As a HIPAA-compliant database, CharityTracker states they serve 20,000+ users worldwide through transformational processes that support comprehensive,… | $20 per month per user |
 Zendesk Suite | Score8.8 out of 10 | N/A | Zendesk is a customer support solution with built-in ticketing, conversational messaging, and live chat, designed to help businesses of all sizes and industries deliver personalized service at scale. Zendesk's AI agents are trained in CX to help Service teams resolve customer issues faster and more accurately while still providing a human-centered experience. Zendesk ultimately aims to help businesses improve time to value, reduce effort per ticket, and keep costs low. | $69 per month per agent |
| CharityTracker | Zendesk Suite | |||||||||||||||
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | For five or more (5+) users, a volume discount is available based upon the following tiers (requirement to take advantage of this option is there must be one (1) funder and at least one (1) year commitment): | 20% discount available with annual pricing. | ||||||||||||||
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| Incident and problem management |
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| Self Help Community |
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| Multi-Channel Help |
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| CharityTracker | Zendesk Suite | |
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| Likelihood to Recommend | 10.0 | 9.0 |
| Likelihood to Renew | - | 10.0 |
| Usability | - | 8.9 |
| Availability | - | 8.6 |
| Performance | - | 8.0 |
| Support Rating | - | 5.5 |
| In-Person Training | - | 10.0 |
| Online Training | - | 7.9 |
| Implementation Rating | - | 9.0 |
| Configurability | - | 9.3 |