TrustRadius

ChatBot vs. Chatfuel

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ChatBot
Score 9.0 out of 10
Enterprise companies (1,001+ employees)
ChatBot is an all-in-one platform to create, deploy, and track chatbots across channels. With it the vendor states users can create chatbots in minutes with diverse templates and automate key tasks right away, or easily drag-and-drop new elements to adapt any template to your needs. ChatBot is ready to work out of the box, while AI algorithms help users improve responses over time. Design conversational experiences to build better relationships with customers.…N/A
Chatfuel
Score 9.9 out of 10
N/A
Chatfuel headquartered in San Francisco provides their AI chatbot building tool for Facebook Messenger.
$15
per month
Pricing
ChatBotChatfuel
Editions & Modules
No answers on this topic
Pro
$15
per month
Free
Free
Premium
Contact sales team
Offerings
Pricing Offerings
ChatBotChatfuel
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
ChatBotChatfuel
Considered Both Products
ChatBot
Verified User
Anonymous
Chose ChatBot
Livechat is not a competitor to ChatBot, but it's their bot solution itself. I did not evaluate any other bot solutions.
Verified User
Anonymous
Chose ChatBot
ChatBot is more stable and enhanced as compared to other rivals which are new in this segment and also provides a lot of details which is missing in other products like report etc. Also, chatBot is more commonly used so support wise it is also great and you can find multiple …
Verified User
Anonymous
Chose ChatBot
End to end solution support, purchasing a service-ready solution speeds up the time to market whilst ensuring a secure and compliant solution. Also having contracts in place, speeded up the process of time to market. Developing with conversational experts to speed up time to …
Chatfuel
Jorge Guevara | TrustRadius Reviewer
Jorge Guevara
Lider Servicio a cliente
Chose Chatfuel
Both offer bot service to reply to messages from Facebook. The difference is that Chatfuel gives you the option of being able to create conversion funnels or fixed conversation changes.

Features
ChatBotChatfuel
Chat Analytics and Reports
Comparison of Chat Analytics and Reports features of Product A and Product B
ChatBot
7.8
Ratings
6% below category average
Chatfuel
-
Ratings
Chat history and transcripts9.00 Ratings00 Ratings
Chat reporting7.00 Ratings00 Ratings
Chat and web analytics7.50 Ratings00 Ratings
Best Alternatives
ChatBotChatfuel
Small Businesses
Front
Front
Score 7.1 out of 10
LocaliQ
LocaliQ
Score 9.0 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Piper the AI SDR by Qualified
Piper the AI SDR by Qualified
Score 9.2 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Conversica
Conversica
Score 9.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ChatBotChatfuel
Likelihood to Recommend
9.0
(0 ratings)
9.0
(0 ratings)
Usability
9.0
(0 ratings)
-
(0 ratings)
Support Rating
8.0
(0 ratings)
7.7
(0 ratings)
User Testimonials
ChatBotChatfuel
Likelihood to Recommend
If you're an organisation looking to start deploying a ChatBot solution on your website, this product solves your use case. Especially, if you haven't worked with a ChatBot solution before and have little or no prior experience. Their help videos, training section will be sufficient for you to start with the basics of deploying a ChatBot on your website. Use their templates effectively too to start off with.
Verified User
Anonymous
Read full review
Chatfuel is great for a small team looking to easily implement and set up Facebook chatbots for their clients for ease of community management, etc. Chatfuel is not necessarily meant for large scale operations that require complex workflows and chatbot requirements, it is limited to Facebook Messenger and is not 100% intuitive in this regard.
Verified User
Anonymous
Read full review
Pros
  • Answering most of the FAQs.
  • Sending users in the right direction rather then going from one support staff to other.
  • Reduces unnecessary load from the the team
Verified User
Anonymous
Read full review
  • Easy setup process, requires no dev work.
  • Free option which allows you to test before buying in.
  • Great for Messenger.
Verified User
Anonymous
Read full review
Cons
  • I think the pricing could be a little more competitive
Verified User
Anonymous
Read full review
  • Recover deleted blocks
  • Zendesk integration
  • New connection channels
Jorge Guevara | TrustRadius Reviewer
Jorge Guevara
Lider Servicio a cliente
Read full review
Likelihood to Renew
As long as budget is not an issue - we renewing this solution.
Florante Roa | TrustRadius Reviewer
Florante Roa
Director, Systems Management & MIS Operations
Read full review
No answers on this topic
Usability
Since I deployed this solution end to end for my organisation, I would speak from my experience that since I was a newbie to this platform I took ample support from their team, their training resources. However, the product's UI/UX was simply very intuitive that it helped me to get a lot of hand-on practice on the product well. This helped me with the timely deployment of this solution.
Verified User
Anonymous
Read full review
No answers on this topic
Support Rating
Full end-to-end support is critical to maintain the ongoing service, robustness, training and customer service Chatbot offers.
Verified User
Anonymous
Read full review
The community is involved, but never really used their support.
Verified User
Anonymous
Read full review
Alternatives Considered
ChatBot is more stable and enhanced as compared to other rivals which are new in this segment and also provides a lot of details which is missing in other products like report etc. Also, chatBot is more commonly used so support wise it is also great and you can find multiple examples on the internet and from your peers as well.
Verified User
Anonymous
Read full review
Both offer bot service to reply to messages from Facebook. The difference is that Chatfuel gives you the option of being able to create conversion funnels or fixed conversation changes.
Connecting to our API is free from Chatfuel and integration with other providers has an additional cost.
AIVO has no option to create conversation flows if not through keywords.
Jorge Guevara | TrustRadius Reviewer
Jorge Guevara
Lider Servicio a cliente
Read full review
Return on Investment
  • Good customer engagement levels (positive intent recognition).
  • Positive CSAT.
  • Not enough volume yet to have a cost ROI.
Verified User
Anonymous
Read full review
  • It helped overall with visitor engagement.
Verified User
Anonymous
Read full review
ScreenShots

ChatBot Screenshots

Screenshot of Chatbot conversations are automatically archived, allowing users to analyze and improve their story flows.Screenshot of With ChatBot you can control the entire conversation flow.Screenshot of Improve your chatbot day by day using the training tool.Screenshot of Save your time importing a ready to use template and turn it into your own bot assistant.Screenshot of Stories are an intuitive way to tell the bot how to react to different situations. Create Stories for frequent questions and cases to save more time for the difficult ones.Screenshot of To create a fully operating chatbot you don’t need any other tools or apps. The scenario tree structure and drag and drop interface are very intuitive.