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ChatBot vs. Genesys PureConnect (discontinued)

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ChatBot

    Score9 out of 10
    Small Businesses (1-50 employees)
    ChatBot is an all-in-one platform to create, deploy, and track chatbots across channels. With it the vendor states users can create chatbots in minutes with diverse templates and automate key tasks right away, or easily drag-and-drop new elements to adapt any template to your needs. ChatBot is ready to work out of the box, while AI algorithms help users improve responses over time. Design conversational experiences to build better relationships with customers.…N/A

    Genesys PureConnect (discontinued)

    Score6.8 out of 10
    N/AGenesys PureConnect was an omnichannel contact center platform that offered cloud-based or on-premise deployments. It featured a SIP-based architecture with VoIP capabilities, allowing companies to connect legacy voice systems and use existing phones. A legacy product, new users are encouraged to investigate Genesys Cloud.N/A
    Pricing
    ChatBotGenesys PureConnect (discontinued)
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    ChatBotGenesys PureConnect (discontinued)
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    ChatBotGenesys PureConnect (discontinued)
    Considered Both Products
    LiveChat
    Chose ChatBot
    End to end solution support, purchasing a service-ready solution speeds up the time to market whilst ensuring a secure and compliant solution. Also having contracts in place, speeded up the process of time to market. Developing with conversational experts to speed up time to …
    Incentivized
    Discontinued Products
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    ChatBotGenesys PureConnect (discontinued)
    Chat Analytics and Reports
    Comparison of Chat Analytics and Reports features of ChatBot and Genesys PureConnect (discontinued)
    Feature
    ChatBot
    7.8
    2 Ratings
    Genesys PureConnect (discontinued)
    -
    Ratings
    Chat history and transcripts9.02 Ratings00 Ratings
    Chat reporting7.02 Ratings00 Ratings
    Chat and web analytics7.52 Ratings00 Ratings
    Contact Center Software
    Comparison of Contact Center Software features of ChatBot and Genesys PureConnect (discontinued)
    Feature
    ChatBot
    -
    Ratings
    Genesys PureConnect (discontinued)
    7.9
    64 Ratings
    Agent dashboard00 Ratings6.755 Ratings
    Validate callers00 Ratings7.548 Ratings
    Outbound response00 Ratings8.541 Ratings
    Call forwarding00 Ratings7.756 Ratings
    Click-to-call (CTC)00 Ratings8.043 Ratings
    Warm transfer00 Ratings8.357 Ratings
    Predictive dialing00 Ratings8.036 Ratings
    Interactive voice response00 Ratings8.045 Ratings
    REST APIs00 Ratings7.037 Ratings
    Call scripts00 Ratings8.539 Ratings
    Call tracking00 Ratings7.755 Ratings
    Multichannel integration00 Ratings9.044 Ratings
    CRM software integration00 Ratings8.038 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of ChatBot and Genesys PureConnect (discontinued)
    Feature
    ChatBot
    -
    Ratings
    Genesys PureConnect (discontinued)
    5.5
    54 Ratings
    Inbound call routing00 Ratings6.551 Ratings
    Omnichannel inbound routing00 Ratings6.539 Ratings
    Recording00 Ratings4.552 Ratings
    Quality management00 Ratings4.546 Ratings
    Call analytics00 Ratings3.043 Ratings
    Historical reporting00 Ratings5.052 Ratings
    Live reporting00 Ratings6.548 Ratings
    Customer surveys00 Ratings8.035 Ratings
    Customer interaction analytics00 Ratings5.030 Ratings
    User Ratings
    ChatBotGenesys PureConnect (discontinued)
    Likelihood to Recommend
    9.0
    (4 ratings)
    5.3
    (116 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.6
    (12 ratings)
    Usability
    9.0
    (2 ratings)
    7.3
    (12 ratings)
    Availability
    -
    (0 ratings)
    9.1
    (3 ratings)
    Performance
    -
    (0 ratings)
    8.8
    (3 ratings)
    Support Rating
    8.0
    (1 ratings)
    4.0
    (12 ratings)
    In-Person Training
    -
    (0 ratings)
    8.2
    (4 ratings)
    Online Training
    -
    (0 ratings)
    8.3
    (3 ratings)
    Implementation Rating
    -
    (0 ratings)
    6.1
    (7 ratings)
    Configurability
    -
    (0 ratings)
    9.0
    (2 ratings)
    Ease of integration
    -
    (0 ratings)
    8.1
    (2 ratings)
    Product Scalability
    -
    (0 ratings)
    8.2
    (3 ratings)
    Vendor post-sale
    -
    (0 ratings)
    8.8
    (3 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    8.8
    (3 ratings)