Chatlio vs. Freshdesk

Chatlio

Freshdesk

569 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Chatlio	N/A	N/A	Chatlio is a live chat tool that enables users to interact with web visitors directly from Slack, from the small company of the same name in Seattle.	$29 per month
Freshdesk	Score8.7 out of 10	N/A	Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot,…	$0 Up to 2 agents

Pricing

Chatlio

Freshdesk

Starter: $29.00
per month
Basic: $49.00
per month
Pro: $99.00
per month
Business: $199.00
per month
Enterprise: Custom Pricing

Free: $0
Up to 2 agents
Growth: $15
per month (billed annually) per agent
Pro: $49
per month (billed annually) per agent
Enterprise: $79
per month (billed annually) per agent

Pricing Offerings
Chatlio	Freshdesk
Free Trial
No	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	Yes

No setup fee

No setup fee

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Features

Chatlio

Freshdesk

Comparison of Incident and problem management features of Chatlio and Freshdesk
Feature	Chatlio - Ratings	Freshdesk 8.6 174 Ratings
Organize and prioritize service tickets	00 Ratings	9.2170 Ratings
Expert directory	00 Ratings	8.0115 Ratings
Subscription-based notifications	00 Ratings	8.43 Ratings
ITSM collaboration and documentation	00 Ratings	7.64 Ratings
Ticket creation and submission	00 Ratings	9.0170 Ratings
Ticket response	00 Ratings	9.3170 Ratings

Comparison of Self Help Community features of Chatlio and Freshdesk
Feature	Chatlio - Ratings	Freshdesk 8.0 156 Ratings
External knowledge base	00 Ratings	8.1142 Ratings
Internal knowledge base	00 Ratings	8.0145 Ratings

Comparison of Multi-Channel Help features of Chatlio and Freshdesk
Feature	Chatlio - Ratings	Freshdesk 8.3 165 Ratings
Customer portal	00 Ratings	7.5141 Ratings
IVR	00 Ratings	8.251 Ratings
Social integration	00 Ratings	8.587 Ratings
Email support	00 Ratings	9.4164 Ratings
Help Desk CRM integration	00 Ratings	7.8101 Ratings

User Ratings
	Chatlio	Freshdesk
Likelihood to Recommend	- (0 ratings)	8.7 (241 ratings)
Likelihood to Renew	- (0 ratings)	8.0 (21 ratings)
Usability	- (0 ratings)	8.0 (41 ratings)
Availability	- (0 ratings)	4.6 (5 ratings)
Performance	- (0 ratings)	5.5 (5 ratings)
Support Rating	- (0 ratings)	7.6 (39 ratings)
In-Person Training	- (0 ratings)	8.2 (1 ratings)
Online Training	- (0 ratings)	8.1 (2 ratings)
Implementation Rating	- (0 ratings)	8.6 (171 ratings)
Configurability	- (0 ratings)	5.4 (6 ratings)
Contract Terms and Pricing Model	- (0 ratings)	6.4 (4 ratings)
Ease of integration	- (0 ratings)	7.6 (5 ratings)
Product Scalability	- (0 ratings)	5.5 (5 ratings)
Professional Services	- (0 ratings)	6.4 (1 ratings)
Vendor post-sale	- (0 ratings)	6.8 (4 ratings)
Vendor pre-sale	- (0 ratings)	6.9 (4 ratings)