TrustRadius

Chatmeter vs. pulseM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Chatmeter
Score 7.0 out of 10
N/A
Chatmeter is a local SEO platform that helps enterprise retail brands and agencies managing multiple locations, from the company of the same name in San Diego. Chatmeter also provides social media monitoring for brand reputation management, including trending hashtags, post and follower growth tracking, as well as geo-location tracking.N/A
pulseM
Score 10.0 out of 10
N/A
pulseM is an online reputation management solution technology, that aims to open the lines of communication between businesses and customers nationwide, promoting high engagement rates and improving businesses' social media ratings. The platform aims to humanize service interactions to help businesses meet the modern home owner’s expectations for “personal service”, and, in turn, collect authentic customer reviews.N/A
Pricing
ChatmeterpulseM
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ChatmeterpulseM
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
ChatmeterpulseM
Considered Both Products
Chatmeter
AB
Adam Buckallew
Members Relations Manager
Chose Chatmeter
Before we decided to go with Chatmeter, we looked strongly at Reputation.com. This was several years ago, so I am not as familiar with how they compare now, but at the time we felt that we could get the functionality we wanted and needed from Chatmeter at a better price than …
pulseM

No answer on this topic

Best Alternatives
ChatmeterpulseM
Small Businesses
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Score 8.9 out of 10
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Medium-sized Companies
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Score 8.9 out of 10
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Enterprises
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User Testimonials
ChatmeterpulseM
Likelihood to Recommend
I am responsible for responding to all reviews that are submitted for our company. We have over 200 locations and it would be time consuming to have to check each of these GMB profiles individually. Chatmeter provides a one-stop solution for quickly and efficiently managing our online reputation.
AB
Adam Buckallew
Members Relations Manager
Read full review
No answers on this topic
Pros
  • Track reviews by location and companywide.
  • Respond to reviews promptly.
  • Quickly compare and contrast review performance by quarter, year or all-time by location or across the whole company.
AB
Adam Buckallew
Members Relations Manager
Read full review
No answers on this topic
Cons
  • The AI response tool is helpful, but should not be used without tweaks.
  • Some review platforms do not allow responding from within Chatmeter.
  • The social dashboards are not up-to-date with relevant metrics. Some posts show zero engagement when in reality, it has over 100 likes and 30 shares.
AB
Adam Buckallew
Members Relations Manager
Read full review
No answers on this topic
Usability
It's great overall. There's a few areas where improvements could be made. I've been pleased with the updates we've seen since we started using Chatmeter several years ago.
AB
Adam Buckallew
Members Relations Manager
Read full review
No answers on this topic
Alternatives Considered
Before we decided to go with Chatmeter, we looked strongly at Reputation.com. This was several years ago, so I am not as familiar with how they compare now, but at the time we felt that we could get the functionality we wanted and needed from Chatmeter at a better price than Reputation.com.
AB
Adam Buckallew
Members Relations Manager
Read full review
No answers on this topic
Return on Investment
  • Thanks to Chatmeter, we have consistently improved our online reputation year-over-year in the number of reviews and average rating.
  • Chatmeter's analytics tools allow us to effectively measure our online reputation gains for the year and compare against prior years.
  • We've been able to drastically improve our online reputation thanks to its quick and efficient interface.
AB
Adam Buckallew
Members Relations Manager
Read full review
No answers on this topic
ScreenShots

pulseM Screenshots

Screenshot of a text message automatically sent out to customers prior to service, which includes a short profile of the technician, and when to expect their arrival.Screenshot of an in-depth look at the information provided in the tech bio.Screenshot of an automated survey sent to customers directly after service call is complete.