TrustRadius

Chatmeter vs. Reputation.com

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Chatmeter
Score 7.0 out of 10
N/A
Chatmeter is a local SEO platform that helps enterprise retail brands and agencies managing multiple locations, from the company of the same name in San Diego. Chatmeter also provides social media monitoring for brand reputation management, including trending hashtags, post and follower growth tracking, as well as geo-location tracking.N/A
Reputation.com
Score 7.0 out of 10
N/A
Reputation.com aims to help large B2C multi-location rooftops as well as B2B web-based companies monitor and improve their reputation, and optimize customer experience — online and onsite. By leveraging prescriptive analytics, the vendor's goal is to not only show customers where they stand against their competitors, but also pinpoint where the problem areas are so they can better operationalize their business.N/A
Pricing
ChatmeterReputation.com
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ChatmeterReputation.com
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
ChatmeterReputation.com
Considered Both Products
Chatmeter
AB
Adam Buckallew
Members Relations Manager
Chose Chatmeter
Before we decided to go with Chatmeter, we looked strongly at Reputation.com. This was several years ago, so I am not as familiar with how they compare now, but at the time we felt that we could get the functionality we wanted and needed from Chatmeter at a better price than …
Reputation.com
Chose Reputation.com
Reputation.com is better in my opinion as they have been in business longer and get it right everytime for us. Reputation.com make it easy for our employees to recieve review alerts and respond in a timely manner quick and efficiently. Reputaion.com's cutsomer service is great …
Verified User
Anonymous
Chose Reputation.com
Reputation.com has a better price point. Reputation has other tools that made us choose them over Binary fountain. There is another company, although the name escapes me, that has similar services to Reputation, but they put a large focus on Yelp and Apple Maps, as opposed to …
Verified User
Anonymous
Chose Reputation.com
We have considered other vendors at contract renewal but decided to stay with Reputation.com because it meets our current and projected needs and is priced competitively.
Matthew Costanzo | TrustRadius Reviewer
Matthew Costanzo
Digital Marketing Manager
Chose Reputation.com
We used Naked Lime and Digital Airstrike prior to using Reputation and found Reputation's dashboard and overall UI to be much friendlier and easier to use across multiple staff members and management team members. Their streamline process of review platforms and online listings …
Verified User
Anonymous
Chose Reputation.com
Reputation's dashboard is very easily accessible and user-friendly. They are always quick on each review where Podium was not.
Best Alternatives
ChatmeterReputation.com
Small Businesses
Yext
Yext
Score 8.9 out of 10
Yext
Yext
Score 8.9 out of 10
Medium-sized Companies
Yext
Yext
Score 8.9 out of 10
Yext
Yext
Score 8.9 out of 10
Enterprises
Yext
Yext
Score 8.9 out of 10
Yext
Yext
Score 8.9 out of 10
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User Ratings
ChatmeterReputation.com
Likelihood to Recommend
-
(0 ratings)
8.9
(0 ratings)
User Testimonials
ChatmeterReputation.com
Likelihood to Recommend
I am responsible for responding to all reviews that are submitted for our company. We have over 200 locations and it would be time consuming to have to check each of these GMB profiles individually. Chatmeter provides a one-stop solution for quickly and efficiently managing our online reputation.
AB
Adam Buckallew
Members Relations Manager
Read full review
Please read the previous section that I typed out all of the specific scenarios where reputation has drastically increased our overall reputation score with their very close to detail attention to every customer.
Verified User
Anonymous
Read full review
Pros
  • Track reviews by location and companywide.
  • Respond to reviews promptly.
  • Quickly compare and contrast review performance by quarter, year or all-time by location or across the whole company.
AB
Adam Buckallew
Members Relations Manager
Read full review
  • Streamlines reviews across multiple platforms
  • Makes answering reviews/surveys easy across multiple platforms
  • Assists with management of consistent information across online listings
Matthew Costanzo | TrustRadius Reviewer
Matthew Costanzo
Digital Marketing Manager
Read full review
Cons
  • The AI response tool is helpful, but should not be used without tweaks.
  • Some review platforms do not allow responding from within Chatmeter.
  • The social dashboards are not up-to-date with relevant metrics. Some posts show zero engagement when in reality, it has over 100 likes and 30 shares.
AB
Adam Buckallew
Members Relations Manager
Read full review
  • Price is a little high
  • Tools that tell you the best time to schedule your posts
  • Easier to read word tornado
Verified User
Anonymous
Read full review
Usability
It's great overall. There's a few areas where improvements could be made. I've been pleased with the updates we've seen since we started using Chatmeter several years ago.
AB
Adam Buckallew
Members Relations Manager
Read full review
No answers on this topic
Alternatives Considered
Before we decided to go with Chatmeter, we looked strongly at Reputation.com. This was several years ago, so I am not as familiar with how they compare now, but at the time we felt that we could get the functionality we wanted and needed from Chatmeter at a better price than Reputation.com.
AB
Adam Buckallew
Members Relations Manager
Read full review
We have considered other vendors at contract renewal but decided to stay with Reputation.com because it meets our current and projected needs and is priced competitively.
Verified User
Anonymous
Read full review
Return on Investment
  • Thanks to Chatmeter, we have consistently improved our online reputation year-over-year in the number of reviews and average rating.
  • Chatmeter's analytics tools allow us to effectively measure our online reputation gains for the year and compare against prior years.
  • We've been able to drastically improve our online reputation thanks to its quick and efficient interface.
AB
Adam Buckallew
Members Relations Manager
Read full review
  • only positive impact showing we respond to our customers reviews
  • responding to negative reviews helps us greatly
  • good return on investment
SS
Sara Schleske
Marketing
Read full review
ScreenShots