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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Chatter (discontinued)

    Score9.3 out of 10
    N/AChatter was a collaboration platform with integration into the business process and the ability to conduct actions like approving expense reports and creating support cases from the activity feed itself. It was acquired by Salesforce and is currently discontinued.N/A
    Pricing
    Chatter (discontinued)
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    Chatter (discontinued)
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details—
    More Pricing Information
    Community Pulse
    Chatter (discontinued)
    Considered Both Products
    Discontinued Products
    Chose Chatter (discontinued)
    Chatter is an excellent tool that provides advanced collaboration methods and let us share our files efficiently in a fast way.
    Incentivized
    Chose Chatter (discontinued)
    Slack, Hangouts, there are a ton of messaging/social apps out there. Overall, I like to use Slack and Hangouts more as a messaging tool. However, when there are certain things that HAVE to get done within Salesforce, I can totally understand why Chatter would be important. When …
    Incentivized
    Chose Chatter (discontinued)
    We were using Skype for Business before, but Skype was mostly good at team communication and sharing activities/updates only. Since we started using Salesforce, we got the best option by using Chatter's added advantages. By using it we don't miss any action items. It's a …
    Incentivized
    Chose Chatter (discontinued)
    Because Chatter is tied into our CRM I feel it is easier to use. Teams is better for instant answers and chats. Chatter is better for a data storage of ideas and answers. While they both have there advantages It is hard to say which is more valuable on their own.
    Incentivized
    Chose Chatter (discontinued)
    Chatter is a solid tool within Salesforce. Slack has become more commonplace within our organization, but the fastest way to find out what is going on within an account or opportunity is to check the Chatter feed. I think there are different uses for each of the tools, but …
    Incentivized
    Chose Chatter (discontinued)
    Slack utterly dominates chatter. Slack is searchable, has the use of channels. When you can sync it with Salesforce (there are multiple ways to automate alerts or notifications to be sent from Salesforce to Slack), it renders Chatter useless. Slack makes me never want to use …
    Incentivized
    Chose Chatter (discontinued)
    Chatter is simply the most accessible, user-friendly, and convenient on the go platform we enjoy utilizing daily to help our company grow and boost overall revenue. Without the many features, Salesforce offers daily. We would be unable to capitalize on many lead and application …
    Incentivized
    Chose Chatter (discontinued)
    I'm not sure of a Chatter equivalent--but it is one of my favorite features in the Salesforce CRM.
    Incentivized
    Chose Chatter (discontinued)
    N/A
    Incentivized
    Chose Chatter (discontinued)
    We are using Chatter just because it is integrated with SFDC, and we use SFDC as our CRM. We use other communication tools as well. You can find communication tools in many applications and platforms, I recommend using the very specific ones, like Chatter, for only the teams …
    Incentivized
    Chose Chatter (discontinued)
    There's a variety of communication tools available for selection out in the market place but I like the easy to navigate system of Chatter. I think there's a whole bunch of more features available in Chatter that I currently do not utilize but I think it's a good robust option.
    Incentivized
    Chose Chatter (discontinued)
    Very similar but I'll give Chatter the advantage because of the different areas and notifications that come with it.
    Incentivized
    Chose Chatter (discontinued)
    We also use Teams. Chatter is very helpful in that I can directly tag any object in our CRM. Instead of taking email requests for admin needs, I have added a Chatter process builder that helps me manage requests. If the case calls for a report to be made, I am able to tag the …
    Incentivized
    Chose Chatter (discontinued)
    It is easier to use Slack for all external communication, but Salesforce is better for team communication.
    Incentivized
    Chose Chatter (discontinued)
    Chatter has a better UI interface and offers more customization.
    Incentivized
    Chose Chatter (discontinued)
    We have also tried to use Slack and Service Now. Service Now simply did not have the features we needed. Slack was useful but not nearly as good for the end users who simply want very simple. Slack confused the end user which caused them frustration, which also meant they did …
    Incentivized
    Chose Chatter (discontinued)
    It is tough because there are several applications that allow for internal communication among teams. Chatter, however, is the only one that's native to Salesforce and allows for all communication to be attached to their respective artifacts. We use Slack in addition to Chatter …
    Incentivized
    Chose Chatter (discontinued)
    Not much differential between these services. Better off integrating with more popular solutions via API.
    Incentivized
    Chose Chatter (discontinued)
    Chatter allows you to converse in SFDC which is the core of any sales organization. Keeps everything under one roof.
    Incentivized
    Chose Chatter (discontinued)
    I personally like Google Hangouts more due to the flow of conversations. I find it a much more efficient way to speak back and forth with work colleagues, other than face-to-face of course. But, as a manager I could see how Chatter would be useful to use when managing pipeline.
    Incentivized
    Chose Chatter (discontinued)
    Chatter was within Salesforce already, so we simply went with it because it's attached and integrated well within Salesforce and Google Drive and Gmail.
    Incentivized
    Chose Chatter (discontinued)
    Chatter has more features than the two software listed above. In other terms, it can be seen as an updated version of the rest
    Incentivized
    Chose Chatter (discontinued)
    I've never used any other embedded collaboration tool.
    Incentivized
    Chose Chatter (discontinued)
    Chatter is much more basic than other solutions, mainly, because it is not the core product for Salesforce. It is great for basic communication needs, but if you are looking for a much more robust solution then I would recommend using an application that is more focused on …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    Features
    Chatter (discontinued)
    Project Management
    Comparison of Project Management features of Chatter (discontinued)
    Feature
    Chatter (discontinued)
    8.3
    52 Ratings
    Task Management8.836 Ratings
    Gantt Charts8.019 Ratings
    Scheduling7.930 Ratings
    Workflow Automation8.932 Ratings
    Mobile Access8.049 Ratings
    Search7.944 Ratings
    Visual planning tools8.833 Ratings
    Communication
    Comparison of Communication features of Chatter (discontinued)
    Feature
    Chatter (discontinued)
    8.4
    54 Ratings
    Chat9.050 Ratings
    Notifications7.153 Ratings
    Discussions8.151 Ratings
    Surveys8.034 Ratings
    Internal knowledgebase8.036 Ratings
    Integrates with GoToMeeting9.013 Ratings
    Integrates with Gmail and Google Hangouts8.920 Ratings
    Integrates with Outlook9.023 Ratings
    File Sharing & Management
    Comparison of File Sharing & Management features of Chatter (discontinued)
    Feature
    Chatter (discontinued)
    8.5
    48 Ratings
    Versioning8.828 Ratings
    Video files8.833 Ratings
    Audio files7.930 Ratings
    Document collaboration8.941 Ratings
    Access control8.034 Ratings
    Advanced security features8.929 Ratings
    Integrates with Google Drive9.018 Ratings
    Device sync8.027 Ratings
    User Ratings
    Chatter (discontinued)
    Likelihood to Recommend
    9.0
    (56 ratings)
    Likelihood to Renew
    8.1
    (2 ratings)
    Usability
    7.3
    (7 ratings)
    Support Rating
    7.6
    (27 ratings)