Chatter (discontinued)

Chatter (discontinued)

Chatter (discontinued)

98 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Chatter (discontinued)	Score 9.3 out of 10	N/A	Chatter was a collaboration platform with integration into the business process and the ability to conduct actions like approving expense reports and creating support cases from the activity feed itself. It was acquired by Salesforce and is currently discontinued.	N/A

Pricing

Chatter (discontinued)

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
Chatter (discontinued)
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

—

More Pricing Information

Community Pulse
	Chatter (discontinued)
Considered Both Products	Chatter (discontinued) Yolanda Pouwels Software Engineer Chose Chatter (discontinued) Chatter is an excellent tool that provides advanced collaboration methods and let us share our files efficiently in a fast way. Incentivized Helpful? Verified User Anonymous Chose Chatter (discontinued) Slack, Hangouts, there are a ton of messaging/social apps out there. Overall, I like to use Slack and Hangouts more as a messaging tool. However, when there are certain things that HAVE to get done within Salesforce, I can totally understand why Chatter would be important. When … Incentivized Helpful? Siddarth Upadhya Manager, Global Business Alliance Chose Chatter (discontinued) We were using Skype for business before, but Skype was mostly good at team communication and sharing activities/updates only. Since we started using Salesforce, we got the best option by using Chatter's added advantages. By using it we don't miss any action items. It's a … Incentivized Helpful? Verified User Anonymous Chose Chatter (discontinued) Because Chatter is tied into our CRM I feel it is easier to use. Teams is better for instant answers and chats. Chatter is better for a data storage of ideas and answers. While they both have there advantages It is hard to say which is more valuable on their own. Incentivized Helpful? JK Joe Keating Business Development Manager Chose Chatter (discontinued) Chatter is a solid tool within Salesforce. Slack has become more commonplace within our organization, but the fastest way to find out what is going on within an account or opportunity is to check the Chatter feed. I think there are different uses for each of the tools, but … Incentivized Helpful? Alex Brielmann Director Sales Operations Chose Chatter (discontinued) Slack utterly dominates chatter. Slack is searchable, has the use of channels. When you can sync it with Salesforce (there are multiple ways to automate alerts or notifications to be sent from Salesforce to Slack), it renders Chatter useless. Slack makes me never want to use … Incentivized Helpful? BH Brett Horton Finance Manager Chose Chatter (discontinued) Chatter is simply the most accessible, user-friendly, and convenient on the go platform we enjoy utilizing daily to help our company grow and boost overall revenue. Without the many features, Salesforce offers daily. We would be unable to capitalize on many lead and application … Incentivized Helpful? Mackenzie Bannister Sales Coordinator Chose Chatter (discontinued) I'm not sure of a Chatter equivalent--but it is one of my favorite features in the Salesforce CRM. Incentivized Helpful? Tyler Lyerly Business Development Manager - Residential New Construction (Allied Air Division) Chose Chatter (discontinued) N/A Incentivized Helpful? Mauricio Belmonte Mireles Commercial Account Executive Chose Chatter (discontinued) We are using Chatter just because it is integrated with SFDC, and we use SFDC as our CRM. We use other communication tools as well. You can find communication tools in many applications and platforms, I recommend using the very specific ones, like Chatter, for only the teams … Incentivized Helpful? Verified User Anonymous Chose Chatter (discontinued) There's a variety of communication tools available for selection out in the market place but I like the easy to navigate system of Chatter. I think there's a whole bunch of more features available in Chatter that I currently do not utilize but I think it's a good robust option. Incentivized Helpful? Verified User Anonymous Chose Chatter (discontinued) Very similar but I'll give Chatter the advantage because of the different areas and notifications that come with it. Incentivized Helpful? Claudia Dominguez National Sales Account Supervisor Chose Chatter (discontinued) We also use Teams. Chatter is very helpful in that I can directly tag any object in our CRM. Instead of taking email requests for admin needs, I have added a Chatter process builder that helps me manage requests. If the case calls for a report to be made, I am able to tag the … Incentivized Helpful? Verified User Anonymous Chose Chatter (discontinued) It is easier to use Slack for all external communication, but Salesforce is better for team communication. Incentivized Helpful? TC Ted Cook IT director\System Administrator Chose Chatter (discontinued) Chatter has a better UI interface and offers more customization. Incentivized Helpful? Verified User Anonymous Chose Chatter (discontinued) We have also tried to use Slack and Service Now. Service Now simply did not have the features we needed. Slack was useful but not nearly as good for the end users who simply want very simple. Slack confused the end user which caused them frustration, which also meant they did … Incentivized Helpful? Verified User Anonymous Chose Chatter (discontinued) It is tough because there are several applications that allow for internal communication among teams. Chatter, however, is the only one that's native to Salesforce and allows for all communication to be attached to their respective artifacts. We use Slack in addition to Chatter … Incentivized Helpful? Verified User Anonymous Chose Chatter (discontinued) Not much differential between these services. Better off integrating with more popular solutions via API. Incentivized Helpful? Verified User Anonymous Chose Chatter (discontinued) Chatter allows you to converse in SFDC which is the core of any sales organization. Keeps everything under one roof. Incentivized Helpful? Verified User Anonymous Chose Chatter (discontinued) I personally like Google Hangouts more due to the flow of conversations. I find it a much more efficient way to speak back and forth with work colleagues, other than face-to-face of course. But, as a manager I could see how Chatter would be useful to use when managing pipeline. Incentivized Helpful? Verified User Anonymous Chose Chatter (discontinued) Chatter was within Salesforce already, so we simply went with it because it's attached and integrated well within Salesforce and Google Drive and Gmail. Incentivized Helpful? Verified User Anonymous Chose Chatter (discontinued) Slack Incentivized Helpful? EK Evans Kyalo Software Engineer Chose Chatter (discontinued) Chatter has more features than the two software listed above. In other terms, it can be seen as an updated version of the rest Incentivized Helpful? Long Dai Salesforce Administrator Chose Chatter (discontinued) I've never used any other embedded collaboration tool. Incentivized Helpful? Pete Bennett ☁️ Salesforce Administrator & Business Systems Analyst Chose Chatter (discontinued) Chatter is much more basic than other solutions, mainly, because it is not the core product for Salesforce. It is great for basic communication needs, but if you are looking for a much more robust solution then I would recommend using an application that is more focused on … Incentivized Helpful?

Features

Chatter (discontinued)

Project Management

Comparison of Project Management features of Product A and Product B
	Chatter (discontinued) 8.3 Ratings 7% above category average
Task Management	8.80 Ratings
Gantt Charts	8.00 Ratings
Scheduling	7.90 Ratings
Workflow Automation	8.90 Ratings
Mobile Access	8.00 Ratings
Search	7.90 Ratings
Visual planning tools	8.80 Ratings

Communication

Comparison of Communication features of Product A and Product B
	Chatter (discontinued) 8.4 Ratings 6% above category average
Chat	9.00 Ratings
Notifications	7.10 Ratings
Discussions	8.10 Ratings
Surveys	8.00 Ratings
Internal knowledgebase	8.00 Ratings
Integrates with GoToMeeting	9.00 Ratings
Integrates with Gmail and Google Hangouts	8.90 Ratings
Integrates with Outlook	9.00 Ratings

File Sharing & Management

Comparison of File Sharing & Management features of Product A and Product B
	Chatter (discontinued) 8.5 Ratings 8% above category average
Versioning	8.80 Ratings
Video files	8.80 Ratings
Audio files	7.90 Ratings
Document collaboration	8.90 Ratings
Access control	8.00 Ratings
Advanced security features	8.90 Ratings
Integrates with Google Drive	9.00 Ratings
Device sync	8.00 Ratings

Best Alternatives
	Chatter (discontinued)
Small Businesses	Stackby Score 9.0 out of 10
Medium-sized Companies	Troop Messenger Score 9.8 out of 10
Enterprises	HCL Connections Score 9.0 out of 10
All Alternatives	View all alternatives

User Ratings
	Chatter (discontinued)
Likelihood to Recommend	9.0 (0 ratings)
Likelihood to Renew	8.1 (0 ratings)
Usability	7.3 (0 ratings)
Support Rating	7.6 (0 ratings)

User Testimonials
	Chatter (discontinued)
Likelihood to Recommend	[Chatter] is the tool that makes our relations stronger. It provides advanced ways of communication. I have trained my many team members because of the easy features and functions of this tool, It is very user-friendly. Give it a try if you want to improve your relations with your customers. It will surely enhance the productivity of your organization. Incentivized Yolanda Pouwels Software Engineer Read full review
Pros	Keeping track of all activities. Helps sharing files or syncing any data. Its being mobile is best for our sales managers to keep an track while traveling. Showing a score for the level of opportunity helps to prioritize the sales funnel. Incentivized Siddarth Upadhya Manager, Global Business Alliance Read full review
Cons	As an admin I would like to make it so that all users receive notifications, to help implement it into their daily practice. If Chatter license users could have a bit more access to view reports, that could be utilized more by us. Incentivized Claudia Dominguez National Sales Account Supervisor Read full review
Likelihood to Renew	Chatter can fulfill at least 85-90% of our business requirements in an easy-to-use platform. Usability is a key requirement and we have had our share of bad usability experiences. In our experience, even the most novice users were able to pick up Chatter in a relatively short amount of time with little/no assistance. Incentivized Joseph C. Chang Senior IT Specialist Read full review
Usability	It is easy to use but the impact of it feels like it is a bit antiquated. It does not feel collaborative and real time. Chatter is more akin to email versus Slack or Hangouts where it feels like problems are being solved as you are communicating. Incentivized Verified User Anonymous Read full review
Support Rating	I haven't had to use support often, but when I have Salesforce was very responsive. Like with all things Salesforce, it is easy to use and doesn't have too many issues, so I don't think that people will have to use support often, but if so, they are easy to work with and helpful within the product. Incentivized Verified User Anonymous Read full review
Alternatives Considered	Because Chatter is tied into our CRM I feel it is easier to use. Teams is better for instant answers and chats. Chatter is better for a data storage of ideas and answers. While they both have there advantages It is hard to say which is more valuable on their own Incentivized Verified User Anonymous Read full review
Return on Investment	This has had a very positive impact when it comes to verifying if proper communication has been had among teams. This helps us know when and what people have been informed of, which gives us the opportunity to regularly review our communication styles. This has had a very positive impact when trying to find particular individuals in a very large company, and without any barriers. This also provides a 'get networking' tool for new and existing individuals to the company, helping people gain influence and awareness among their stakeholders. Incentivized Glen Tylee Systems Support Administrator Read full review
ScreenShots