TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Chattermill

    Score9 out of 10
    N/AThe Chattermill Unified Customer Intelligence Platform helps businesses understand their customer reality. Using Chattermill, companies can unify their customer feedback data across reviews, support tickets, conversations, and social media to uncover what customers want, need, and expect from their products and services. Chattermill unifies customer feedback, customer support, and product feedback, and uses deep learning artificial intelligence (AI) to analyse customer data at…N/A
    Pricing
    Chattermill
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    Chattermill
    Free Trial
    Yes
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details—
    More Pricing Information
    Community Pulse
    Chattermill
    Considered Both Products
    Chattermill
    Chose Chattermill
    Chattermill is more complex, easier to integrate between systems that we used (ticketing, livechat, reporting, CRM). Very informative reports (that will reveal what your customers really think). Custom reports creation is a benefit too - it is easier than in other systems. …
    Incentivized
    Chose Chattermill
    way more user friendly than others, which is one of the main reasons we went with Chattermill. We needed a tool that would take less time than pulling and analysing data, and chattermill was the top dog by far
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    User Ratings
    Chattermill
    Likelihood to Recommend
    8.8
    (5 ratings)
    Usability
    9.1
    (2 ratings)