Chattermill

Chattermill

Chattermill

6 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Chattermill	Score 9.0 out of 10	N/A	The Chattermill Unified Customer Intelligence Platform helps businesses understand their customer reality. Using Chattermill, companies can unify their customer feedback data across reviews, support tickets, conversations, and social media to uncover what customers want, need, and expect from their products and services. Chattermill unifies customer feedback, customer support, and product feedback, and uses deep learning artificial intelligence (AI) to analyse customer data at…	N/A

Pricing

Chattermill

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
Chattermill
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Chattermill
Considered Both Products	Chattermill Rafał Mróz Owner Chose Chattermill Chattermill is more complex, easier to integrate between systems that we used (ticketing, livechat, reporting, CRM). Very informative reports (that will reveal what your customers really think). Custom reports creation is a benefit too - it is easier than in other systems. … Incentivized Helpful? Verified User Anonymous Chose Chattermill way more user friendly than others, which is one of the main reasons we went with Chattermill. We needed a tool that would take less time than pulling and analysing data, and chattermill was the top dog by far Incentivized Helpful?

Best Alternatives
	Chattermill
Small Businesses	IBM Watson Studio Score 10.0 out of 10
Medium-sized Companies	PG Forsta HX Platform Score 8.0 out of 10
Enterprises	PG Forsta HX Platform Score 8.0 out of 10
All Alternatives	View all alternatives

User Ratings
	Chattermill
Likelihood to Recommend	8.8 (0 ratings)
Usability	9.1 (0 ratings)

User Testimonials
	Chattermill
Likelihood to Recommend	Understanding the nuances of sentiment completely - not just in a black and white positive/negative way. Chattermill helps us find out insight that would only be possible through manual tagging, pulling data and hours of analysis. It's cut my data time in half while also helping our team show the work we've done with automated reports very easily Incentivized Verified User Anonymous Read full review
Pros	feedback management integration (Slack, Zendesk) analysis (NLP and sentiment analysis is my favourite) great support Incentivized Rafał Mróz Owner Read full review
Cons	Reports do not automatically save when navigating to different pages Incentivized Verified User Anonymous Read full review
Usability	Super easy to use and very intuitive Incentivized Verified User Anonymous Read full review
Alternatives Considered	Chattermill is more complex, easier to integrate between systems that we used (ticketing, livechat, reporting, CRM). Very informative reports (that will reveal what your customers really think). Custom reports creation is a benefit too - it is easier than in other systems. Automatic categorization of feedback is a helpful tool that do big part of job for you Incentivized Rafał Mróz Owner Read full review
Return on Investment	Chattermill has transformed the way we look at customer satisfaction Chattermill has helped us reduce churn Verified User Anonymous Read full review
ScreenShots	Chattermill Screenshots