CheckPoint vs. Cisco Firepower 4100 Series

If the org has more than a couple of hundred endpoints, I would recommend help from pro services otherwise the UX is going to cause confusion. Its almost as if a new customer would need hand holding because the UX is so .... unconventional. CheckPoint technical support does not have the manpower to meet the needs of paying customers.

Incentivized

When we are asked by local partners which security equipment we use we always recommend our Cisco security products. The Firepower firewall is no exception and we can easily recommend this to others who need a fast, secure, and well built system that integrates well with all your existing hardware and software.

Incentivized

• Scans local endpoints for malware fairly quickly
• Can be installed by InTune
• Technical Support Managers will close support cases for invalid reasons
• Sales representatives think its OK for support to ghost paying customers

Incentivized

• Policy management in the GUI. I'm old-school, and still create ACLs in the CLI, but using the GUI for this is very nice.
• Event monitoring and reporting is great, and you can get very granular when it comes to what information you are viewing.
• I really like the troubleshooting features that are built in, especially the packet tracer and the ability to generate and download a troubleshooting package to review or send to TAC.

• In my experience, notifications are completely broken and non-functional
• In my opinion, confusing UX for the cloud portal
• Don't try and import 100's of endpoints when onboarding because it will create a mess
• When installing the CP client you have to remove Microsoft Defender and if that fails, CheckPoint technical support goes, "Not my problem, sucks to be you!"

Incentivized

• When deployed as Firepower Threat Defense, configurations cannot be made within the device itself.
• Troubleshooting can be difficult if the Cisco Firepower 4100 Series firewall is managed by the Cisco Firepower Management Center.
• There are two operating systems in Cisco Firepower 4100 Series, firmware upgrade process will take a long time.

Every dollar to CheckPoint is a wasted dollar.

Incentivized

Roll the dice and see what happens is what CheckPoint technical support wants its customers to do.

Incentivized

It not easy to understand the different features it offers. Sometimes you need to spend a couple of minutes to implement a change or even open a ticket with cisco tac to figure it out. Once support is on the phone with you they know how to resolve problems. But it's not an intuitive tool

Incentivized

There is no clear leader for anti-malware, all have strengths and weaknesses, nothing is good or great at everything.

Incentivized

We switch to Palo Alto due the amount of tickets open with Cisco Firepower 4100 Series. It was taking a great amount of time for our engineers to fix problems. But it was a great tool when it was working as we were expecting. The fact it has a lot of instability on the releases was the deciding factor.

Incentivized

• ROI is satisfactory because it is doing the basics of preventing malware infections

Incentivized

• Quickly respond to incidents using vpn remote access
• VPN L2L used to establish connections with global providers
• Up to 2000+ vpn access without having performance issues
• Granular access with policy groups based on the AD user

Incentivized