Chose Cherwell Service Management (discontinued)
Cherwell is much more powerful than ServiceDesk Plus. It has all the capabilities required for ITSM. It is also much slower and less user-friendly. It requires way more resources to develop and run. Ultimately, we selected for its vast feature set.
Independently Invited by TrustRadius
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info