Cherwell Service Management (discontinued) vs. Serviceware Processes
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Cherwell Service Management (discontinued) | Score4.3 out of 10 | N/A | Cherwell Software was a full suite of service management tools competing with BMC Remedy, ServiceNow, and IBM SmartCloud. It was acquired by Ivanti, and has reached EOL. | N/A |
 Serviceware Processes | Score9 out of 10 | N/A | helpLine was an ITSM solution developed by the European IT service software company of the same name headquartered in Germany, acquired by Serviceware and now representing the central process platform for the Serviceware Enterprise Service Platform, rebranded Serviceware Processes. | N/A |
| Cherwell Service Management (discontinued) | Serviceware Processes | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Cherwell Service Management (discontinued) | Serviceware Processes | |||||||||||||||||||||||||
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| Incident and problem management |
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| ITSM asset management |
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| Change management |
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| Cherwell Service Management (discontinued) | Serviceware Processes | |
|---|---|---|
| Likelihood to Recommend | 10.0 | 9.0 |
| Likelihood to Renew | 10.0 | - |
| Usability | 8.9 | - |
| Availability | 8.2 | - |
| Performance | 6.4 | - |
| Support Rating | 7.7 | 9.0 |
| In-Person Training | 8.9 | - |
| Online Training | 9.1 | - |
| Implementation Rating | 9.1 | - |
| Configurability | 9.1 | - |
| Contract Terms and Pricing Model | 9.1 | - |
| Ease of integration | 9.1 | - |
| Product Scalability | 8.2 | - |
| Professional Services | 7.3 | - |
| Vendor post-sale | 6.4 | - |