Cherwell Service Management (discontinued) vs. TechExcel ServiceWise
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Cherwell Service Management (discontinued) | Score4.3 out of 10 | N/A | Cherwell Software was a full suite of service management tools competing with BMC Remedy, ServiceNow, and IBM SmartCloud. It was acquired by Ivanti, and has reached EOL. | N/A |
 TechExcel ServiceWise | Score6 out of 10 | N/A | ServiceWise is an ITSM service desk solution from TechExcel headquartered in Lafayette, CA. | N/A |
| Cherwell Service Management (discontinued) | TechExcel ServiceWise | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Cherwell Service Management (discontinued) | TechExcel ServiceWise | |||||||||||||||||||||||||
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| Incident and problem management |
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| ITSM asset management |
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| Change management |
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| Cherwell Service Management (discontinued) | TechExcel ServiceWise | |
|---|---|---|
| Likelihood to Recommend | 10.0 | - |
| Likelihood to Renew | 10.0 | - |
| Usability | 8.9 | - |
| Availability | 8.2 | - |
| Performance | 6.4 | - |
| Support Rating | 7.7 | - |
| In-Person Training | 8.9 | - |
| Online Training | 9.1 | - |
| Implementation Rating | 9.1 | - |
| Configurability | 9.1 | - |
| Contract Terms and Pricing Model | 9.1 | - |
| Ease of integration | 9.1 | - |
| Product Scalability | 8.2 | - |
| Professional Services | 7.3 | - |
| Vendor post-sale | 6.4 | - |