Chili Piper vs. DialSource

Chili Piper

DialSource

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Chili Piper	Score 8.7 out of 10	Mid-Size Companies (51-1,000 employees)	Chili Piper is scheduling and routing software for B2B revenue teams. Its products help revenue teams increase their inbound conversion rates, increase customer satisfaction, and reach new levels of productivity. The vendor states Companies like Twilio, Forrester, Spotify, and Gong use Chili Piper with the goal of increasing their inbound conversion rates, eliminating manual lead routing, and streamlining critical processes around meetings. Chili Piper…	$15 per month per user
DialSource	Score 10.0 out of 10	N/A	DialSource helps customer-facing teams have better conversations. DialSource is an enterprise software company that provides software to businesses to make, receive and manage customer-facing communications. DialSource’s applications for Salesforce and Microsoft Dynamics CRM are designed to automate recurring sales and service tasks, eliminate manual activity logging and streamline CRM management; while…	N/A

Pricing

Chili Piper

DialSource

Editions & Modules

Instant Booker: $15
per month per user
Handoff: $25
per month per user
Concierge Inbound Scheduling: $30
per month per user
Distro: Starting at $20
per month per user

No answers on this topic

Offerings

Pricing Offerings
Chili Piper	DialSource
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Required

Additional Details

Onboarding and Support are included at no additional charge.

Please contact us to learn more and review pricing options for your organization.

More Pricing Information

Community Pulse
	Chili Piper	DialSource
Considered Both Products	Chili Piper Cody Allen Front End Web Designer Chose Chili Piper I have only used the free version of Calendly so it is not exactly a fair comparison. With both of my experiences with this software Chili Piper feels more robust, especially with integrations. Chili Piper integrates with Outlook, Salesforce, and Zoom. These are the 3 … Incentivized Helpful? Haleigh Doherty GTM Ops Manager Chose Chili Piper This is only comparing the meeting scheduling functions of which Outreach was easier for our reps to learn and use. Otherwise they cannot really be compared. Incentivized Helpful? Verified User Anonymous Chose Chili Piper Calendly and Appointy Incentivized Helpful? Daniel McHugh Market Manager: Strategic Partners & Performance Based Partnerships Chose Chili Piper Calendly was being used at the company by some other departments and still is to some extent. However adding Chili Piper fore the marketing and sales departments was a no brainer once we saw the demo. It's Calendly on steroids and the company is just getting started using it. … Incentivized Helpful? Verified User Anonymous Chose Chili Piper I've used Drift and Salesloft scheduling tools. They all connect to google calendars, but Chili Piper is the only that I'm aware of that can insert time suggestions without actually blocking the time off as well as Round Robin assignment of meetings. Chili Piper has been the … Incentivized Helpful? Kevin Rogers Account Executive Chose Chili Piper I prefer using Chili Piper as compared to Calendly. Both are great tools but Chili Piper seems to align better with our team needs. Incentivized Helpful? KP Kathryn Penner Sales Development Representative Chose Chili Piper In the past I have booked with Calendly, but were unable to set up a true salesforce integration, and were not able to set up a marketo integration. Calendly is great for a simpler flow or for a 1:1 scheduling app, but for our team that is made up of different regions and uses … Incentivized Helpful? Jonathan Jerozal Sales Development Representative Chose Chili Piper The end result was more in line with what we were looking for. Our main objective was to allow people to go to the website and explore our content, and then easily schedule a demo without having to wait for someone to call them and set something up. Chili Piper created the … Incentivized Helpful? Verified User Anonymous Chose Chili Piper Way better tool and far easier to use than Calendly. This is the full bundle from rev/sales ops to daily use across AE's and SDR's Incentivized Helpful? Verified User Anonymous Chose Chili Piper I personally have never had experience with a platform similar to Chili Piper prior to this year. Incentivized Helpful? MG Morgan Gunderson Enterprise Sales Development Rep Chose Chili Piper I have not used any other products. Incentivized Helpful? Verified User Anonymous Chose Chili Piper N/A Incentivized Helpful? Sasha Galkova Sales Operations Administrator Chose Chili Piper When we were vetting we didn't find a tool that would match Chili Piper in functionality. Few Sales Enablement tools work with Events and can match some of its functionality, but that wasn't good enough for our needs:) Incentivized Helpful? Verified User Anonymous Chose Chili Piper ChiliPiper is far easier to use for scheduling on someone else’s calendar. The ability to add a link in emails for people to schedule onto our calendars is nice as well. Neither of these things is possible in Outlook by itself, so it’s nice that it helps with those things. Incentivized Helpful? JS Jon Stanley Salesmanager Chose Chili Piper As a startup Google calendars were adequate. But as the company grew, the ability to schedule multiple teams and even multiple sales team we had to have a way to allow a logical way to see and schedule the appropriate team. Also giving customers to schedule with certain … Incentivized Helpful? Verified User Anonymous Chose Chili Piper Chili Piper meeting booking is superior to Outreach Incentivized Helpful? Verified User Anonymous Chose Chili Piper TimeTrade Incentivized Helpful? Verified User Anonymous Chose Chili Piper The end result was more in line with what we were looking for. Our main objective was to allow people to go to the website and explore our content, and then easily schedule a demo without having to wait for someone to call them and set something up. Chili Piper created the … Incentivized Helpful? Verified User Anonymous Chose Chili Piper It stacks up well. Much more logic and ability to customize workflows and logic than Calendly, for example. The integration with Salesforce is also very strong. If you need advance scheduling logic, this is one of the strongest options in the market in my opinion. The ability … Incentivized Helpful? Scott Mackinnon Business Development Executive Chose Chili Piper We actually have not used any products like Chili Piper as of yet here at PitchBook. In my last role at Onerent I also did not use Chili Piper... the closest thing that we used was part of outlook/salesforce capability. Incentivized Helpful? Verified User Anonymous Chose Chili Piper It's not even close. Chili Piper is way more robust and effective. The support time is world class and promptly fixes issues. Incentivized Helpful? ST Sharon Troia Manager, Marketing Operations Chose Chili Piper We started with Calendly, but were unable to set up a true salesforce integration, and were not able to set up a marketo integration. Calendly is great for a simpler flow or for a 1:1 scheduling app, but for our team that is made up of different regions and use marketing … Incentivized Helpful?	DialSource Rob Morris Director of Inside Sales Chose DialSource DialSource Telephony is way better than the others: no delay, no static, clear consistent voice quality. Incentivized Helpful?

Best Alternatives
	Chili Piper	DialSource
Small Businesses	vCita Score 8.5 out of 10	Salesflare Score 6.0 out of 10
Medium-sized Companies	LeanData Score 10.0 out of 10	Lead411 Score 9.1 out of 10
Enterprises	Zoom Workplace Score 8.4 out of 10	Dialpad Sell Score 9.5 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Chili Piper	DialSource
Likelihood to Recommend	6.3 (0 ratings)	9.6 (0 ratings)
Support Rating	8.2 (0 ratings)	10.0 (0 ratings)

User Testimonials
	Chili Piper	DialSource
Likelihood to Recommend	It is very well suited for anyone looking for a scheduling tool that integrates directly with Salesforce and/or Marketo, or other marketing automation platforms. Especially if you need to route to teams based on different regions or other criteria.There are other simpler scheduling tools out there, but this makes routing and tracking on the back end much easier with the best integration with other tools. KP Kathryn Penner Sales Development Representative Read full review	A software that I highly recommend. We all managed to learn how to use it and in a short time we were already increasing the number of daily calls handled. Customers also increased and the performance of the agents increased by 100%, and that is why we did not change our call software. Incentivized Andres Pirela Loyo Director of Residential Sales Read full review
Pros	The Google Calendar integration is seamless, a unique zoom link is also automatically created when a meeting is booked on my calendar. The booking link is simple for my prospects and customers to find time on my calendar. The chrome plug in is useful to use no matter what tab or page im sitting on. Verified User Anonymous Read full review	Helps with dialing pre-set client lists. Helps create a clear handoff between team members due to automated profile documentation. Incentivized Mark Coffman Senior Mortgage Loan Officer Read full review
Cons	The ux interface could be easier to navigate for admins The set up or meeting types could be more intuitive, as an admin I have had to help our reps set this up a lot as they have gotten confused Chili Piper can have certain words they use like booker assignee which could be better defined in the onboarding process for reps Incentivized Haleigh Doherty GTM Ops Manager Read full review	I would like to see the inclusion of being able to not only record the call, but the transcript of the call, to have more control. Integrations with social networks and other channels would be very important to not depend on other software. It is not as intuitive and easy to use at first as I would like so that all employees can quickly start using it. Incentivized Andres Pirela Loyo Director of Residential Sales Read full review
Support Rating	Support was very responsive during our integration phase, and after that too. They have the whole infrastructure built to notify customers about bug/outages, which is excellent. Entire System outage only happened once, but being updated on fix progress helped a lot to keep our team calm. Incentivized Sasha Galkova Sales Operations Administrator Read full review	If I have an issue with the interface between Salesforce.com and Dialsource, usually the Support team is reaching out to me to let me know the connection between the two programs has been altered or disconnected before I even get a chance to realize it myself. Incentivized Mark Coffman Senior Mortgage Loan Officer Read full review
Alternatives Considered	I've used Drift and Salesloft scheduling tools. They all connect to google calendars, but Chili Piper is the only that I'm aware of that can insert time suggestions without actually blocking the time off as well as Round Robin assignment of meetings. Chili Piper has been the easiest to use as a sales rep. Incentivized Verified User Anonymous Read full review	DialSource Telephony is way better than the others: no delay, no static, clear consistent voice quality. Incentivized Rob Morris Director of Inside Sales Read full review
Return on Investment	More qualified opps Increased efficiency. Much less time spent trying to line up availability etc. No more back and forth email chains trying to find times to meet. Increased transparency. All meetings and Chili Piper events are logged directly in Salesforce for us. Jonathan Jerozal Sales Development Representative Read full review	Thanks to DialSource we have been able to improve the performance of our employees and serve more customers in less time. The staff has learned to efficiently use all channels of communication with customers and provide them with timely responses to their requests. Incentivized Cilia Flores Head of Community Read full review
ScreenShots		DialSource Screenshots