TrustRadius

Chrome Remote Desktop vs. MSP360 Connect

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Chrome Remote Desktop
Score 8.4 out of 10
N/A
Chrome Remote Desktop from Google is a cross-platform remote administration and remote desktop tool that requires the Chrome browser and an extension. It is free to use.N/A
MSP360 Connect
Score 0.0 out of 10
N/A
MSP360 Connect (formerly Remote Desktop) MSP360 Connect is a remote desktop solution designed for MSPs and IT teams. It allows users to access and control Windows computers from any system, as well as oversee and manage all remote connections in a single web console.N/A
Pricing
Chrome Remote DesktopMSP360 Connect
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Chrome Remote DesktopMSP360 Connect
Free Trial
NoYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details—The price depends on the selected edition – Free Connect, Standalone Connect or Managed Connect.
More Pricing Information
Community Pulse
Chrome Remote DesktopMSP360 Connect
Considered Both Products
Chrome Remote Desktop
Kimberly Hammond | TrustRadius Reviewer
Kimberly Hammond
Desktop I Technician
Chose Chrome Remote Desktop
Chrome Remote Desktop can measure up to that with better resolution adaptation. Other than that it's a good program
Verified User
Anonymous
Chose Chrome Remote Desktop
Has better rendering resolution (often smoother) and without having to configure any firewalls or port forwarding, it makes it a much better choice than using RDP. Managed connections all appear in a central location where on RDP you have to make individual shortcuts for each …
Verified User
Anonymous
Chose Chrome Remote Desktop
Chrome Remote Desktop seems to be a an easy to use and efficient program. Such as Teamviewer, however Teamviewer offers more program features such as able to control a device's function (shutting down, restarting, audio input, cmd etc). With those added program features I …
Verified User
Anonymous
Chose Chrome Remote Desktop
I loved working with Chrome rather than Teamviewer as It gives me better and more features.
Verified User
Anonymous
Chose Chrome Remote Desktop
No one can beat Chrome Remote Desktop's price! But that price (free) means something--missing features, limited support. For true business use, access to multiple machines, robust support, etc., I'd go with one of the more expensive options.
Verified User
Anonymous
Chose Chrome Remote Desktop
We selected Chrome Remote Desktop because it was a free alternative that gives us the functionalities that we need.
Verified User
Anonymous
Chose Chrome Remote Desktop
It's a free client-less solution that is simple to use. It does require Chrome installed and the agent installed to make it work.
Allen Shapiro | TrustRadius Reviewer
Allen Shapiro
Executive Vice President
Chose Chrome Remote Desktop
I've used TeamViewer, AnyDesk, Go to My PC, and Microsoft Remote Desktop to access PCs remotely. Chrome Remote Desktop is one of the best remote desktop programs. The other programs are more expensive and provide fewer features than Chrome Remote Desktop. It is much easier …
Chose Chrome Remote Desktop
Chrome Remote Desktop is much more user-friendly that Symantec Endpoint Protection. Support is marginally better with Chrome as well.
Symantec's solution is hard to set up and admin, it also uses a lot of memory that can only be freed with rebooting. The downside to memory usage …
Verified User
Anonymous
Chose Chrome Remote Desktop
Most of the other software solutions come at a cost for the licensing, and it is usually not cheap, given that you need to have commercial licensing for a business/organization. Also, with the other remote desktop solutions, there is more of a learning curve in order to use, …
Ravinder Gupta | TrustRadius Reviewer
Ravinder Gupta
Senior Oracle Database Administrator
Chose Chrome Remote Desktop
TeamViewer is good but it won't let you connect to your devices as seamlessly as Chrome Remote Desktop does. Also, TeamViewer is pricey. Some of our non-technical users faced slight challenges learning on how to operate TeamViewer, which definitely is not the case ever since we …
Brock Bruce | TrustRadius Reviewer
Brock Bruce
President & Co-Founder I Onsite Paper Shredding I Document Destruction I Hard Drive Shredding Expert
Chose Chrome Remote Desktop
Less cost than Join.me and seems to more seamless if you subscribe to G Suite services.
Verified User
Anonymous
Chose Chrome Remote Desktop
Still up in the air about which solution is best. We're actually leaning towards Windows RDP via Citrix session right now. It is secure, fast, and easy.
Ho'omana Nathan Horton | TrustRadius Reviewer
Ho'omana Nathan Horton
Graduate teaching/research assistant
Chose Chrome Remote Desktop
Teamviewer is much easier for less tech-savvy users to set up, and you can walk them through it over the phone if necessary ("Just google 'TeamViewer' and click 'Download'". However, TeamViewer wants to update VERY regularly and sometimes doesn't connect reliably. We've never …
Dustin Blad | TrustRadius Reviewer
Dustin Blad
Software Engineer
Chose Chrome Remote Desktop
Bomgar is probably one of the best support/Unattended remote access solutions out there. Logmein is a close second. However, the cost of both these solutions can be daunting. However, a third option, Jump Desktop, is slick since it uses a propriety 'fluid' streaming protocol …
Verified User
Anonymous
Chose Chrome Remote Desktop
Chrome Remote Desktop compliments the Google for Work Admin suites perfectly, you can deploy this application to all your devices via policy from google, it's easy to use from the operators point of view and allows for a quick seamless connection to your device, the cost is …
Verified User
Anonymous
Chose Chrome Remote Desktop
I've used RealVNC but it takes much longer to set up RealVNC in the past. More firewall setup. Not as secure in my opinion.
Shawn Bennett | TrustRadius Reviewer
Shawn Bennett
Senior Account Executive
Chose Chrome Remote Desktop
Hands down Chrome Remote Desktop is the best option available if you find yourself mobile and without access to a laptop/PC. In some cases, I would say that this application outperforms the native Windows Remote Desktop application. However, there are some features missing, …
Verified User
Anonymous
Chose Chrome Remote Desktop
I would say it Chrome is good for a person to gain access to their machine. Were as TeamViewer is good for IT team to access a Users machine.
Verified User
Anonymous
Chose Chrome Remote Desktop
Just like Chrome, which is better because it is a free, world-class product.
MSP360 Connect

No answer on this topic

Features
Chrome Remote DesktopMSP360 Connect
Remote Administration
Comparison of Remote Administration features of Product A and Product B
Chrome Remote Desktop
8.4
Ratings
3% above category average
MSP360 Connect
-
Ratings
Screen sharing6.00 Ratings00 Ratings
File transfer8.00 Ratings00 Ratings
Instant message8.00 Ratings00 Ratings
Secure remote access with Smart Card authentication9.00 Ratings00 Ratings
Access to sleeping/powered-off computers7.00 Ratings00 Ratings
Over-the-Internet remote session10.00 Ratings00 Ratings
Initiate remote control from mobile8.00 Ratings00 Ratings
Remote management of servers & workstations9.00 Ratings00 Ratings
Remote Active Directory® management9.00 Ratings00 Ratings
Centralized management dashboard9.00 Ratings00 Ratings
Session record9.00 Ratings00 Ratings
Annotations9.00 Ratings00 Ratings
Monitoring and Alerts9.00 Ratings00 Ratings
Multi-platform remote control7.00 Ratings00 Ratings
Best Alternatives
Chrome Remote DesktopMSP360 Connect
Small Businesses
Getscreen.me
Getscreen.me
Score 9.7 out of 10
Getscreen.me
Getscreen.me
Score 9.7 out of 10
Medium-sized Companies
Remote Desktop Manager
Remote Desktop Manager
Score 9.0 out of 10
Remote Desktop Manager
Remote Desktop Manager
Score 9.0 out of 10
Enterprises
Remote Desktop Manager
Remote Desktop Manager
Score 9.0 out of 10
Remote Desktop Manager
Remote Desktop Manager
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Chrome Remote DesktopMSP360 Connect
Likelihood to Recommend
9.0
(0 ratings)
-
(0 ratings)
Likelihood to Renew
7.0
(0 ratings)
-
(0 ratings)
Usability
9.0
(0 ratings)
-
(0 ratings)
Support Rating
3.8
(0 ratings)
-
(0 ratings)
Implementation Rating
10.0
(0 ratings)
-
(0 ratings)
User Testimonials
Chrome Remote DesktopMSP360 Connect
Likelihood to Recommend
Chrome Remote Desktop is great for accessing machines remotely which cannot be accessed via Microsoft's Remote Desktop. It's especially nice for accessing machines of varying operating systems from a machine of a single operating system. For example, if I'm on my Windows laptop, I can always use Microsoft Remote Desktop to connect to local machines (or machines via a VPN), but I can't do the same with Macs. I can do both from Chrome Remote Desktop though, and this program is very lightweight, which is nice.
Ho'omana Nathan Horton | TrustRadius Reviewer
Ho'omana Nathan Horton
Graduate teaching/research assistant
Read full review
No answers on this topic
Pros
  • It's very easy to connect to your computers. All you have to do is make sure you are logged in with your Google account on all of your devices.
  • It has good remote control options like print screen or power-off remotely.
  • I haven't faced any lag while remotely connecting to devices at work.
Ravinder Gupta | TrustRadius Reviewer
Ravinder Gupta
Senior Oracle Database Administrator
Read full review
No answers on this topic
Cons
  • More fluid video rendering. Does a good job, but could use a more consistent framerate at times.
  • A way to easier switch between multiple monitors.
  • Adding an ability to zoom for multi-monitor display. Sometimes on a single screen it can get difficult to read if trying to view them all.
Verified User
Anonymous
Read full review
No answers on this topic
Likelihood to Renew
A very easy lightweight tool that is completely scalable and deployed via google admin platform. The tool is free to use and works extremely well with the chrome devices we currently have deployed. Any organization using chrome or google suites should look into this tool as it's much easier to use then other remote software in the market
Verified User
Anonymous
Read full review
No answers on this topic
Usability
Just a great product that has saved countless hours of commute to work and given the flexibility to be able to work from anywhere, whether at home or when away on holiday overseas. I love that it is a free product and is just as great as its competitors' products. It has also allowed me to prepare for work for the following day.
Verified User
Anonymous
Read full review
No answers on this topic
Support Rating
The only support I ever accessed were help files and web tutorials. I never tried to access personal support, mostly because I don't believe much of it is available. As a free service, my expectations for support are pretty low; that said, Chrome Remote Desktop is easy enough to configure and troubleshoot even with limited technical knowledge.
Verified User
Anonymous
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No answers on this topic
Implementation Rating
None, its quick and easy
Verified User
Anonymous
Read full review
No answers on this topic
Alternatives Considered
Most of the other software solutions come at a cost for the licensing, and it is usually not cheap, given that you need to have commercial licensing for a business/organization. Also, with the other remote desktop solutions, there is more of a learning curve in order to use, them. With Chrome Remote Desktop that is not the case. Lastly, some of the problems that were seen in some of the paid commercial solutions, have not been seen with Chrome Remote Desktop.
Verified User
Anonymous
Read full review
No answers on this topic
Return on Investment
  • Saved many hours of unnecessary community to my business - 60 to 120 hours a year.
  • Given a lot of flexibility to remote access work computers from home or when away on holiday.
  • Saved time at work the next day by preparing work the previous night by using this product to access work computers.
Verified User
Anonymous
Read full review
No answers on this topic
ScreenShots

Chrome Remote Desktop Screenshots

Screenshot of the option to share a screen or access another computer in Chrome Remote Desktop.Screenshot of the screen to setup a remote connection.

MSP360 Connect Screenshots

Screenshot of MacOSScreenshot of the quick support interface.Screenshot of where to control a computer remotely.Screenshot of where to allow remote access.