Emburse Chrome River vs. Emburse Tallie

Chrome River in my experience is suited to the employees being more independent when completing their reports, due to the extensive questions and steps. This allows us (the reviewers) to come in and assist the employees more efficiently. I think it fits well with out needs and easy to help our employees

Incentivized

Tallie is well suited for those that utilize Bill.com or another of its compatible integrations. Small businesses to medium-sized corporations can (fairly quickly) leverage Tallie. Tallie would be less appropriate for organizations that already lean heavily on Salesforce, NetSuite, or Workday -- Concur or Expensify might be more suitable options.

Incentivized

• [Emburse] Chrome River listens to its customer's needs and does its best to match current products to those needs, or collaborate internally to determine if an enhancement can be made available that will not only benefit that customer, but will be a good use case for all Chrome River customers.
• The [Emburse] Chrome River customer service team is great. Unlike most companies, you can speak to a liver person!
• [Emburse] Chrome River's training offerings are relevant and pertinent to the day to day operations of the software.

Incentivized

• Very intuitive - liked how it was convenient to use when uploading receipts and liked how it would attempt to figure out what was on it so it could pre populate the required fields.
• The ability to add multiple categories and subcategories for where your purchase falls in the organization was super helpful when keeping organized.
• Mobile app to upload receipts on the fly has helped increase the amount of folks remembering to submit their receipts.

Incentivized

• Would be great to have pre-saved templates available to apply to line items at the expense report header level rather than having to go into each line.
• Would be nice to have a mass upload functionality for things like cost codes, allocations, and credit card users.

Incentivized

• Tallie suggests it is able to read receipts and place them into the correct category, but I find myself updating these sections each time I upload a receipt. The system should be updated to read multiple receipts.
• Tallie sometimes rejects photos if they are not specific enough. This can be frustrating since it is sometimes difficult to upload receipts quickly while on the road. However, this rejection is not a common occurrence.
• More often then not, Tallie's emails go to my junk folder. Tallie should work on their spam count for Outlook.

Incentivized

Chrome River is easy to use. We needed little training for our users and instead pointed them to Chrome River's Help Guides which are clearly written and easy to understand. With tools SNAP and the ability to email receipts means we can be completely remote when submitting reports.

I would rate Chrome River Expense a 10 because, as I mentioned before, it is very simple and easy to use. This is important from an administrative point-of-view as well as for the field employee. Being a general contractor, it makes it all the better for our employees to use a program that is easy to understand and requires little time and effort. It has made tracking expenses very simple and has been well received by the entire company.

Incentivized

Certainly not as robust as bigger products/names on the market, but the features/solution it offers do extremely well, with a good mobile app experience and a nice, clean interface. It helped our organization (7 locations) go paperless, which rapidly improved our expense capture and timeliness in reporting and also gave our staff a better, user-friendly expense report and reimbursement process.

Incentivized

The software is always running effectively. I use many Cloud based systems and never had issues with Chrome River

Incentivized

System runs normal pretty much all the time. Does not slow any other systems down.

Incentivized

I cannot tell you how relieved we were when utilizing Chrome River support in comparison to other Enterprise level software support centers. Tickets were quick and representatives were swift in [their callbacks] and resolutions to our common and most difficult problems. The team there is professional and makes each new support ticket a breeze.

Incentivized

As a user of Tallie, I have never needed any support to use it. It is simple, logical and needs no training to use. As a company, I don't think we need any ongoing support but I believe the setup process, which they guided us through a year ago went well.

Incentivized

The software is very user friendly, so the online training was easy to pickup for everyone.

Incentivized

Before implementation begins, make sure you have a plan on how you would like your workflow and platform setup for a system like Chrome River. It will speed the process and eliminate the need to make changes when you go live.

Incentivized

The overall user interface was easy to use and it made the task of the reporting very easy. Compliance rules are guiding the users to correctly upload and enter receipts, which are already uploaded and recognized via OCR during the business trip. Uploading can easily done via APP, mail or receipt gallery. There is no need for storing paper. Chrome River is supporting digital archiving

Incentivized

Both Tallie and Expensify are quality products that help with credit card management. Setting up an account, if you are only managing one company either product is equally qualified, however, if you are managing multiple companies, I find Tallie is easier for the set up and management of companies. In Tallie companies are treated as separate products, when you log on you select which company you are working in and while in that company you don't have access to another, whereas in Expensify companies can be intermingled. This could have is benefits, but from an outsourcing point of view it can make set up and management of clients harder. With assisting users, in Tallie as long as a user has the right permissions and access to a company, they can access any user's account in order to process charges, or assist users by masquerading as them. In Expensify, users have to give admin access to their accounts through their co-pilot access, this isn't an issue if users aren't likely to need help or help from more than one admin person, but as your client list and users grow, this type of access can be challenging or overwhelming.

Incentivized

It's very easy software to design to your needs.

Incentivized

• We have seen a return on approver time of nearly 60% meaning our approvers have tripled their output.
• We have had feedback from our users that time spent creating expenses has gone from an average of 2 hours to perhaps 20 minutes, tops.
• We have seen in our dashboards that the Emburse Certify Suite of tools has returned an average savings of over $500K a year.

Incentivized

• It frees up my time by allowing people to self-report in a common platform rather than sending paper expense reports.
• It's several thousand dollars cheaper than Concur and other high-end products.
• It works. It's not easy to get multiple cloud systems to properly integrate and this one seems to get it done.

Incentivized