Churn Buster vs. Custify

Churn Buster

Custify

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Churn Buster	Score 0.0 out of 10	N/A	Churn Buster is a customer retention tool for subscription service providers, helping to reduce passive churn and use various nudge tactics (e.g. mobile and email reminders) and card processing strategies to help get past-due subscribers paid up, make payment recovery easier, and extend subscriber lifetimes. Churn Buster offers solutions for Subscription eCommerce, as well as for SaaS & Digital Subscriptions.	N/A
Custify	Score 9.9 out of 10	Small Businesses (1-50 employees)	Custify is a customer success platform designed for B2B SaaS businesses. It helps users better meet customers' needs, reduce churn and increase lifetime value. The user can see in-product usage insights as well as data from CRM, support, billing, and other systems in one place. Relevant customer success KPIs and client interactions are displayed in its dashboard. Custify also identifies clients that get stuck during onboarding, those whose trial is about to expire, and those whose usage has…	N/A

Pricing

Churn Buster

Custify

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
Churn Buster	Custify
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Churn Buster	Custify
Considered Both Products	Churn Buster No answer on this topic	Custify NS Nick Saisi CSM/Support Specialist Chose Custify Hubspot is defintiely more robust in what you can do with it, but Custify is great for customer success specific activities. We do use hubspot in line with custify, but we wouldn't be able to use one without the other. Custify can measure some product engagement metrics that … Incentivized Helpful? Verified User Anonymous Chose Custify ChurnZero and Totango Incentivized Helpful? Maria-Mirabela Ganta Marketing Coordinator Chose Custify This software makes it easy to analyze your data and optimize your onboarding - maybe the easiest I've seen, but you've got to be willing to dig into its features and setting. And of course without their Concierge Onboarding this is not so easy. Incentivized Helpful? Verified User Anonymous Chose Custify Custify was simpler to integrate and easier to use. We got troubled by enterprise-grade software as it has a lot of requirements and were sometimes even shocked that the data is kept only for a short timeframe so no historical data digging was possible. Custify helped here a lot. Incentivized Helpful? Verified User Anonymous Chose Custify I'd get Custify if you have high-value accounts, but your team doesn't have enough time to give them personalized treatment. If you're facing this, I know how difficult it is to run a CS team and use "no time" as the reason a key account is at risk. Incentivized Helpful? Verified User Anonymous Chose Custify We tried other products before. They were good, but Custify is hands down our favorite. I recommend getting a demo from a few companies, maybe give a few a try, to see what works best for your needs. Incentivized Helpful? alex Ne gru CEO Chose Custify Totango, ClientSuccess, ChurnZero and Planhat Incentivized Helpful? Oliver Auerbach Founder & CEO Chose Custify We actually thought of using Trello first. But as great as Trello is for task management it just won't work for this. Most other Customer Service systems seem to be designed for enterprise-level or have a bad user experience. Incentivized Helpful? Răzvan Vișan Co-founder & dev Chose Custify ChurnZero, ClientSuccess, Planhat and Strikedeck Incentivized Helpful? Georgiana Florea Product Manager Chose Custify This is the first CS software we've used. Incentivized Helpful?

Features

Churn Buster

Custify

Security

Comparison of Security features of Product A and Product B
	Churn Buster - Ratings	Custify 7.0 Ratings 24% below category average
Role-based user permissions	00 Ratings	7.00 Ratings

Platform & Infrastructure

Comparison of Platform & Infrastructure features of Product A and Product B
	Churn Buster - Ratings	Custify 8.0 Ratings 8% below category average
API	00 Ratings	8.00 Ratings
Integration with Salesforce.com	00 Ratings	8.00 Ratings

Customer Data Extraction / Integration

Comparison of Customer Data Extraction / Integration features of Product A and Product B
	Churn Buster - Ratings	Custify 9.0 Ratings 1% above category average
Product usage	00 Ratings	9.00 Ratings
Help desk / support tickets	00 Ratings	9.10 Ratings

Customer Success Management

Comparison of Customer Success Management features of Product A and Product B
	Churn Buster - Ratings	Custify 8.3 Ratings 4% below category average
NPS surveys	00 Ratings	8.00 Ratings
Sponsor tracking	00 Ratings	8.00 Ratings
Customer profiles	00 Ratings	8.00 Ratings
Automated workflow	00 Ratings	9.00 Ratings
Internal collaboration	00 Ratings	7.00 Ratings
Customer health scoring	00 Ratings	9.00 Ratings
Customer segmentation	00 Ratings	9.00 Ratings

CSM Reporting & Analytics

Comparison of CSM Reporting & Analytics features of Product A and Product B
	Churn Buster - Ratings	Custify 9.0 Ratings 4% above category average
Customer health trends	00 Ratings	9.00 Ratings
Engagement analytics	00 Ratings	9.00 Ratings
Dashboards	00 Ratings	9.00 Ratings

Best Alternatives
	Churn Buster	Custify
Small Businesses	ChurnZero Score 9.6 out of 10	ChurnZero Score 9.6 out of 10
Medium-sized Companies	CustomerSuccessBox Score 9.5 out of 10	CustomerSuccessBox Score 9.5 out of 10
Enterprises	Gainsight CS Score 8.9 out of 10	Gainsight CS Score 8.9 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Churn Buster	Custify
Likelihood to Recommend	- (0 ratings)	9.0 (0 ratings)
Usability	- (0 ratings)	9.0 (0 ratings)
Support Rating	- (0 ratings)	9.0 (0 ratings)

User Testimonials
	Churn Buster	Custify
Likelihood to Recommend	No answers on this topic	Two big use cases where it's very well suited: onboarding of our clients and churn prevention. It just saves me so much time and helps me recommend more strategic suggestions. At the end of the day I can see my productivity being a lot higher than before having Custify. Georgiana Florea Product Manager Read full review
Pros	No answers on this topic	360 degree view of anything that has to do with a single account, including health score history across many elements, all the lifecycles of that account, different usage and adoption trends on multiple users in the same account, and more. Getting multiple health scores and trends on one screen. alex Ne gru CEO Read full review
Cons	No answers on this topic	My biggest surprise was that we needed to dedicate more time than I thought at the beginning to learn the software more deeply. The interface is the easiest I've used, but there are just many possibilities this software opened up for us, and we wanted to make sure we're familiar with them. Georgiana Florea Product Manager Read full review
Usability	No answers on this topic	Overall a great tool with very useful features. It's UI seems a bit clunky and there is no full dashboard. Without these it takes a bit of work to find what you need and get an overview of current activity. Also, implementing everything takes a bit of work. I would recommend it to any saas that is serious about scaling and has a customer success dept Verified User Anonymous Read full review
Support Rating	No answers on this topic	I personally have never used their support but i know our business has had multiple calls with them and they have always been helpful. I would imagine they are helpful as they have always had responses for our questions and have never left us hanging. Highly rate their support team Incentivized NS Nick Saisi CSM/Support Specialist Read full review
Alternatives Considered	No answers on this topic	Hubspot is defintiely more robust in what you can do with it, but Custify is great for customer success specific activities. We do use hubspot in line with custify, but we wouldn't be able to use one without the other. Custify can measure some product engagement metrics that hubspot cannot Incentivized NS Nick Saisi CSM/Support Specialist Read full review
Return on Investment	No answers on this topic	Connecting all these data points has been a game-changer. We're seeing higher conversions both from free trials and from starter plans to premium plans. We're now developing an upsell offering for our most premium plan and figuring out how to integrate it into Custify. We're ambitious and want to see what's possible to pull off. Verified User Anonymous Read full review
ScreenShots		Custify Screenshots