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Churn360 vs. Fin by Intercom

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Churn360

1 Reviews and Ratings

Fin by Intercom

791 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Churn360

    Score10 out of 10
    		N/AChurn360 brings customer data that exists in various sources into one single view making it easier for Customer Success Managers to get a complete picture of the customer. Churn360 integrates with third party customer communication software to brings all communication related to one customer in a single place, and integrates with financial systems like Chargebee and usage tracking softwares like Segment to bring in all the data the data needed to understand the health of the customer in one…

    $398

    per month

    Fin by Intercom

    Score8.5 out of 10
    		N/AFin is Intercom’s AI Agent for customer service, designed to deliver high-quality answers, even for complex queries. It works with any helpdesk, or it can be paired with Intercom’s next-generation Helpdesk to get the full Intercom Customer Service Suite.

    $0.99

    one-time fee per 1 resolution

    Pricing
    Churn360Fin by Intercom
    Editions & Modules
    Startup
    $399
    per month 1 - 4 CSM
    Professional
    $799
    per month 5 - 9 CSM
    Fin with your current helpdesk
    $0.99
    one-time fee per 1 resolution
    Copilot add-on
    $35
    per month per user
    The Early Stage program
    $65
    per month (6 support seats)
    Proactive Support Plus add-on
    $99
    per month
    Fin with Intercom’s Helpdesk
    from $39 + $0.99 per Fin resolution
    per month per seat
    Offerings
    Pricing Offerings
    Churn360Fin by Intercom
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Fin comes with a 90-day money-back guarantee. Here's how it works: Use Fin in at least 250 conversations within the first 90 days after trial. If you're not satisfied, you can request a refund of up to $1M. Refund requests must be submitted within 90 days of starting the subscription.
    More Pricing Information
    Community Pulse
    Churn360Fin by Intercom
    Considered Both Products
    Kovai.co
    No answer on this topic
    Intercom
    Verified User
    Chose Fin by Intercom
    To compete with Salesforce, the main point is the pricing. Intercom has a very different budget when it comes to start ups and up and coming companies, which helps.
    To compete with other platforms, Intercom has a more developed interface and a super completa arrange of tools, …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Churn360Fin by Intercom
    Security
    Comparison of Security features of Churn360 and Fin by Intercom
    Feature
    Churn360
    10.0
    1 Ratings
    Fin by Intercom
    -
    Ratings
    Role-based user permissions10.01 Ratings00 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of Churn360 and Fin by Intercom
    Feature
    Churn360
    10.0
    1 Ratings
    Fin by Intercom
    -
    Ratings
    API10.01 Ratings00 Ratings
    Customer Data Extraction / Integration
    Comparison of Customer Data Extraction / Integration features of Churn360 and Fin by Intercom
    Feature
    Churn360
    10.0
    1 Ratings
    Fin by Intercom
    -
    Ratings
    Product usage10.01 Ratings00 Ratings
    Help desk / support tickets10.01 Ratings00 Ratings
    Customer Success Management
    Comparison of Customer Success Management features of Churn360 and Fin by Intercom
    Feature
    Churn360
    10.0
    1 Ratings
    Fin by Intercom
    -
    Ratings
    NPS surveys10.01 Ratings00 Ratings
    Customer profiles10.01 Ratings00 Ratings
    Automated workflow10.01 Ratings00 Ratings
    Internal collaboration10.01 Ratings00 Ratings
    Customer health scoring10.01 Ratings00 Ratings
    Customer segmentation10.01 Ratings00 Ratings
    CSM Reporting & Analytics
    Comparison of CSM Reporting & Analytics features of Churn360 and Fin by Intercom
    Feature
    Churn360
    10.0
    1 Ratings
    Fin by Intercom
    -
    Ratings
    Customer health trends10.01 Ratings00 Ratings
    Engagement analytics10.01 Ratings00 Ratings
    Dashboards10.01 Ratings00 Ratings
    User Ratings
    Churn360Fin by Intercom
    Likelihood to Recommend
    10.0
    (1 ratings)
    8.2
    (321 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (21 ratings)
    Usability
    -
    (0 ratings)
    8.8
    (228 ratings)
    Availability
    -
    (0 ratings)
    9.1
    (1 ratings)
    Performance
    -
    (0 ratings)
    9.1
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    5.7
    (10 ratings)
    Online Training
    -
    (0 ratings)
    7.4
    (2 ratings)
    Implementation Rating
    -
    (0 ratings)
    6.6
    (5 ratings)
    Product Scalability
    -
    (0 ratings)
    9.1
    (1 ratings)