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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Churn360

    Score10 out of 10
    N/AChurn360 brings customer data that exists in various sources into one single view making it easier for Customer Success Managers to get a complete picture of the customer. Churn360 integrates with third party customer communication software to brings all communication related to one customer in a single place, and integrates with financial systems like Chargebee and usage tracking softwares like Segment to bring in all the data the data needed to understand the health of the customer in one…

    $398

    per month

    SnapEngage

    Score7.5 out of 10
    N/ASnapEngage can be installed on any website and is designed for companies of any size. Sales and Support teams can chat with company website visitors while they browse and offer assistance in real time. This solution includes a "Call Me" feature to incorporate voice and text communication in one bundle. SnapEngage's real-time integration with CRM platforms and Help Desk automatically creates new leads or support cases when visitors request help from the company website. Chat transcripts are…

    $60

    per month

    Pricing
    Churn360SnapEngage
    Editions & Modules
    Startup
    $399
    per month 1 - 4 CSM
    Professional
    $799
    per month 5 - 9 CSM
    Business
    60/month
    includes 4 agents licenses
    Plus
    140/month
    includes 8 agent licenses, premium integrations
    Premier
    420/month
    includes 16 agent licenses, premium integrations, advanced features
    Offerings
    Pricing Offerings
    Churn360SnapEngage
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Enterprise plans are also available and are custom tailored to the business' specific needs.
    More Pricing Information
    Features
    Churn360SnapEngage
    Security
    Comparison of Security features of Churn360 and SnapEngage
    Feature
    Churn360
    10.0
    1 Ratings
    SnapEngage
    -
    Ratings
    Role-based user permissions10.01 Ratings00 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of Churn360 and SnapEngage
    Feature
    Churn360
    10.0
    1 Ratings
    SnapEngage
    -
    Ratings
    API10.01 Ratings00 Ratings
    Customer Data Extraction / Integration
    Comparison of Customer Data Extraction / Integration features of Churn360 and SnapEngage
    Feature
    Churn360
    10.0
    1 Ratings
    SnapEngage
    -
    Ratings
    Product usage10.01 Ratings00 Ratings
    Help desk / support tickets10.01 Ratings00 Ratings
    Customer Success Management
    Comparison of Customer Success Management features of Churn360 and SnapEngage
    Feature
    Churn360
    10.0
    1 Ratings
    SnapEngage
    -
    Ratings
    NPS surveys10.01 Ratings00 Ratings
    Customer profiles10.01 Ratings00 Ratings
    Automated workflow10.01 Ratings00 Ratings
    Internal collaboration10.01 Ratings00 Ratings
    Customer health scoring10.01 Ratings00 Ratings
    Customer segmentation10.01 Ratings00 Ratings
    CSM Reporting & Analytics
    Comparison of CSM Reporting & Analytics features of Churn360 and SnapEngage
    Feature
    Churn360
    10.0
    1 Ratings
    SnapEngage
    -
    Ratings
    Customer health trends10.01 Ratings00 Ratings
    Engagement analytics10.01 Ratings00 Ratings
    Dashboards10.01 Ratings00 Ratings
    User Ratings
    Churn360SnapEngage
    Likelihood to Recommend
    10.0
    (1 ratings)
    7.5
    (13 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.0
    (4 ratings)
    Support Rating
    -
    (0 ratings)
    5.0
    (1 ratings)