DEAR Systems, by Cin7 vs. Sales Force Optimization

The software was well suited to small businesses who manufacture and sell on line and who have to manage batch codes however they are now pricing themselves out of the market. Customer service is terrible

Well suited for larger organizations, especially product-based companies. Where we store customer details, particularly for the product that the customer has enquired. It may not be well suited for smaller organisations. It has so many features and advantages, times it can be overwhelming for someone who have no experience of using the software before.

Incentivized

• Inventory tracking
• Invoicing
• Ecommerce synch

Incentivized

• Storing Data
• Creating Multiple User IDs
• Retrieving the data with ease

Incentivized

• Support
• Bugs
• Website Functionality
• Down-time
• Glitchiness

• Adding dashboards to draw analysis
• Sometime it takes too much time to load and even crashes
• Integrating with other database software and visualization tools

Incentivized

It does what it says on the tin.

Incentivized

Terrible support, absolutely useless for anything more major than a simple navigational problem. They always provide meaningless responses that don't really address the issue such as, "our engineering department is working on the issue" or "we're working on some optimisation". These responses would be fine if anything actually resulted from them, but the same errors and problems have existed for 4 years so I don't believe they really amount to anything. In addition, they're quite pushy for me to "close your ticket" so it can be marked as resolved, but my issue hasn't been resolved. I don't exactly want to leave my ticket open for several months, but they send me consistent reminders to close the ticket which is obnoxious especially since their resolution was "our engineering department will work on it".

DEAR Systems is much better software compared to Xero. The inventory tracking within Xero doesn't record batch dates and isn't really capable of production modules. Additionally, Xero doesn't have pricing tiers within invoicing, which is a very helpful feature offered by DEAR Systems. If a business has any level of complexity than DEAR Systems is a significantly more capable software.

Incentivized

Against other products Sales Force Optimization is much better when while entering the customer data. Also very convenient to add new users and easy. And the mobile apps are well-optimised on. Works well without any lags or crashes. Whereas other software struggle to work well on mobile platforms especially on android devices.

Incentivized

• Lost company time
• Effective inventory management
• Mostly does the job it's supposed to

• analyzing the existing leads
• conversion rate has been increased by around 15% from the old leads
• Tracking the manpower attrition rate

Incentivized