DEAR Systems, by Cin7 vs. TrakSYS

The software was well suited to small businesses who manufacture and sell on line and who have to manage batch codes however they are now pricing themselves out of the market. Customer service is terrible

When you have manufacturing lines that need proper control and want to collect information based on how well it run then TrakSYS is ideal. TrakSYS has a template system that support generic setup of multiple lines. TrakSYS however is not ideal if you want to deviate too much from the template model. It is possible but defeats the purpose of the template system. Better then to write a customised solution outside of the software.

Incentivized

• Inventory tracking
• Invoicing
• Ecommerce synch

Incentivized

• OEE dashboard where you can quickly judge a current shifts effectiveness
• SPC graph to monitor dosing on the production lines
• Management of Process Orders
• BOL and EOL operations linked to users
• User and role management
• Workflows to manage tasks
• Notification System to notify users

Incentivized

• Support
• Bugs
• Website Functionality
• Down-time
• Glitchiness

• Coding wise it takes getting used to, but once you learn where everything is it gets easier

Incentivized

It does what it says on the tin.

Incentivized

Terrible support, absolutely useless for anything more major than a simple navigational problem. They always provide meaningless responses that don't really address the issue such as, "our engineering department is working on the issue" or "we're working on some optimisation". These responses would be fine if anything actually resulted from them, but the same errors and problems have existed for 4 years so I don't believe they really amount to anything. In addition, they're quite pushy for me to "close your ticket" so it can be marked as resolved, but my issue hasn't been resolved. I don't exactly want to leave my ticket open for several months, but they send me consistent reminders to close the ticket which is obnoxious especially since their resolution was "our engineering department will work on it".

DEAR Systems is much better software compared to Xero. The inventory tracking within Xero doesn't record batch dates and isn't really capable of production modules. Additionally, Xero doesn't have pricing tiers within invoicing, which is a very helpful feature offered by DEAR Systems. If a business has any level of complexity than DEAR Systems is a significantly more capable software.

Incentivized

Both are good products so it was a difficult decision. In the end of the day it came down to to TrakSYS being more customisable. However it is more expensive though.

Incentivized

• Lost company time
• Effective inventory management
• Mostly does the job it's supposed to

• Improved management of production lines
• Quick overview of line quality
• Structured working procedures for employees

Incentivized