TrustRadius

DEAR Systems, by Cin7 vs. ZhenHub

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
DEAR Systems, by Cin7
Score 7.0 out of 10
N/A
DEAR Systems is now part of Cin7 since the early 2021 acquisition. They offer a multi-channel order and inventory management oriented around the needs of retailers, that scales to support warehouse operations, point of sale solutions, as well as accounting and ecommerce integrations.
$325
per month
ZhenHub
Score 9.1 out of 10
Small Businesses (1-50 employees)
ZhenHub aims to enable modern retailers to execute global logistics operations with ONE-CLICK. Manage inventory and orders, track packages and fulfill orders instantly. For eCommerce retailers using Shopify or crowdfunding on Indiegogo or Kickstarter or just simply selling online, ZhenHub aims to satisfy all Inventory Management and Order Management needs. The vendor boasts a free platform for merchants to easily manage their inventory, integrate with sales channels like…
$0
50 online orders / month, 1 eCommerce Integration, 1 Warehouse, 1 User
Pricing
DEAR Systems, by Cin7ZhenHub
Editions & Modules
Standard
$325
per month
Retailing
$475
per month
Manufacturing
$525
per month
Basic Plan (Free)
$0
50 online orders / month, 1 eCommerce Integration, 1 Warehouse, 1 User
Starter Plan
29 USD
1,500 online orders / month, 200 shipment tracking / month, 2 eCommerce Integrations, 2 Warehouses, 2 Users, ZhenHub Fulfillment Centers
Standard Plan
69 USD
10,000 online orders / month, 1,500 shipment tracking / month, 3 eCommerce Integrations, 5 Warehouses, 15 Users, ZhenHub Fulfillment Centers
Professional Plan
179 USD
30,000 online orders / month, 3500 shipment tracking / month, 5 eCommerce Integrations, 15 Warehouses, 20 Users, ZhenHub Fulfillment Centers
Offerings
Pricing Offerings
DEAR Systems, by Cin7ZhenHub
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsDiscount available for annual subscription and billing (equal to one month free).—
More Pricing Information
Community Pulse
DEAR Systems, by Cin7ZhenHub
Considered Both Products
DEAR Systems, by Cin7
Verified User
Anonymous
Chose DEAR Systems, by Cin7
DEAR Systems is much better software compared to Xero. The inventory tracking within Xero doesn't record batch dates and isn't really capable of production modules. Additionally, Xero doesn't have pricing tiers within invoicing, which is a very helpful feature offered by DEAR …
John Cotter | TrustRadius Reviewer
John Cotter
Accountancy Practice Principal
Chose DEAR Systems, by Cin7
  • DEAR does what it says on the tin. We see great feedback from our peers.
  • Unleashed, I found support poor (but over two years ago).
  • Linnworks - No Xero integration by Xero recommended API and very expensive by other third party SAP Business 1 is in a different league, but the …
ZhenHub
Verified User
Anonymous
Chose ZhenHub
Zhenhub has the best pricing, automated integration and fast-response customer service.
They are a technological company in a very old industry.
Features
DEAR Systems, by Cin7ZhenHub
Inventory Management
Comparison of Inventory Management features of Product A and Product B
DEAR Systems, by Cin7
7.3
Ratings
8% below category average
ZhenHub
-
Ratings
Inventory tracking8.00 Ratings00 Ratings
Automatic reordering6.00 Ratings00 Ratings
Serial number and batch tracking8.00 Ratings00 Ratings
Automation rules8.00 Ratings00 Ratings
Reporting and analytics9.00 Ratings00 Ratings
Fulfillment5.00 Ratings00 Ratings
Backorder management2.00 Ratings00 Ratings
Returns management7.00 Ratings00 Ratings
Bill of materials management7.00 Ratings00 Ratings
Item kitting7.00 Ratings00 Ratings
Invoicing9.00 Ratings00 Ratings
Forecasting9.00 Ratings00 Ratings
Accounting integration10.00 Ratings00 Ratings
Best Alternatives
DEAR Systems, by Cin7ZhenHub
Small Businesses
Webgility
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Score 10.0 out of 10
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Score 10.0 out of 10
Medium-sized Companies
SAP S/4HANA Cloud
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Score 8.6 out of 10
SAP S/4HANA Cloud
SAP S/4HANA Cloud
Score 8.6 out of 10
Enterprises
SAP S/4HANA Cloud
SAP S/4HANA Cloud
Score 8.6 out of 10
SAP S/4HANA Cloud
SAP S/4HANA Cloud
Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
DEAR Systems, by Cin7ZhenHub
Likelihood to Recommend
7.0
(0 ratings)
9.1
(0 ratings)
Likelihood to Renew
9.1
(0 ratings)
-
(0 ratings)
Support Rating
1.0
(0 ratings)
-
(0 ratings)
User Testimonials
DEAR Systems, by Cin7ZhenHub
Likelihood to Recommend
The software was well suited to small businesses who manufacture and sell on line and who have to manage batch codes however they are now pricing themselves out of the market. Customer service is terrible
Edward Taylor | TrustRadius Reviewer
Edward Taylor
Managing Director
Read full review
It is well suited for ecommerce that run a Shopify platform.
Verified User
Anonymous
Read full review
Pros
  • Inventory tracking
  • Invoicing
  • Ecommerce synch
Verified User
Anonymous
Read full review
  • Best pricing.
  • Best and fastest integration.
  • Fast response to problems.
  • No implementation fees.
Verified User
Anonymous
Read full review
Cons
  • Support
  • Bugs
  • Website Functionality
  • Down-time
  • Glitchiness
Verified User
Anonymous
Read full review
  • More transparency with which warehouses are they using.
Verified User
Anonymous
Read full review
Likelihood to Renew
It does what it says on the tin.
John Cotter | TrustRadius Reviewer
John Cotter
Accountancy Practice Principal
Read full review
No answers on this topic
Support Rating
Terrible support, absolutely useless for anything more major than a simple navigational problem. They always provide meaningless responses that don't really address the issue such as, "our engineering department is working on the issue" or "we're working on some optimisation". These responses would be fine if anything actually resulted from them, but the same errors and problems have existed for 4 years so I don't believe they really amount to anything. In addition, they're quite pushy for me to "close your ticket" so it can be marked as resolved, but my issue hasn't been resolved. I don't exactly want to leave my ticket open for several months, but they send me consistent reminders to close the ticket which is obnoxious especially since their resolution was "our engineering department will work on it".
Verified User
Anonymous
Read full review
No answers on this topic
Alternatives Considered
DEAR Systems is much better software compared to Xero. The inventory tracking within Xero doesn't record batch dates and isn't really capable of production modules. Additionally, Xero doesn't have pricing tiers within invoicing, which is a very helpful feature offered by DEAR Systems. If a business has any level of complexity than DEAR Systems is a significantly more capable software.
Verified User
Anonymous
Read full review
Zhenhub has the best pricing, automated integration and fast-response customer service. They are a technological company in a very old industry.
Verified User
Anonymous
Read full review
Return on Investment
  • Lost company time
  • Effective inventory management
  • Mostly does the job it's supposed to
Verified User
Anonymous
Read full review
  • Not that much as we finally decided to develope the British market in the future (where it was supposed to be used).
Verified User
Anonymous
Read full review
ScreenShots

ZhenHub Screenshots

Screenshot of Data Validation - missing addresses, phone numbers or incorrect contact information, we will provide automatic validation and verificationScreenshot of Automated Notifications - once tracking numbers are entered, automated notifications will be sent to your customerScreenshot of Reporting and Data Analytics - quick overview of your entire operation and drill down into the detailsScreenshot of Quick Add Customers into your contact listScreenshot of Global Shipment Tracking - visual world map of all your shipmentsScreenshot of Order Management - once your customer makes a purchase the order is automatically pulled through