Cin7 Orderhive vs. M2E Cloud

Setting up was covered by a dedicated account rep. It was a smooth and relatively easy process. Problems started a year in when I lost my dedicated account rep. Customer service would refer to the instructions when a question was asked. Sadly they didn't understand the question most of the time.

Best scenario: listing unlimited inventory from Shopify store on multiple marketplaces like Amazon, eBay, and Walmart. When you need to manage multiple inventories from different stores in one app which syncs all changes. When you need to automate a set of product inventory management routine tasks and save time for more valuable tasks.

• Around 18 months ago I started conversations with Orderhive as a potential vendor to run a large portion of our ecommerce business. It seemed promising, and the idea that the Plus (now called Enterprise) solution was customisable was the reason I decided to select Orderhive.
• There was a significant amount of due-diligence from my end. It took me around 6 months to get my head around what features the software currently had, and what we would need to have Orderhive complete as a customisation.
• This in itself was also quite a bit of work - there were a number of revisions to the contract documents, created by a non-technical sales representative. My concerns started around this point when I was unable to speak with a technical representative to discuss, in more detail, how each feature would work.

• Integrates Shopify with Amazon and eBay in a few clicks
• Has light-speed and helpful support
• Automates inventory and order management
• Saves from underselling or overselling

• shipping, I would like to be able to handle returns more easily.
• I would like to be able to handle stock differently according to order delivery dates. Order hive reserves qty for all the orders we place, I would like to be able to decide which orders reserve stock and which ones shouldn't.

• Dropshipping features
• Integration with delivery and shipping services

Extremely poor, it is not a user-friendly automated time-saving system like what was promised. It is clunky and the development team is slow and creating very poor and unreliable results.

The worst I have ever experienced, they are arrogant, rude and often abusive. They then blame us when we get angry due to the poor quality of the product and the extremely bad customer service.

Sadly I can't give Cin7 Core a review, because they haven't been able to resolve connection issues and it's been 3 months. But I'm done with this company

M2E Cloud is much easier to use and doesn't have rip-off pricing like its competitors. It is clearly oriented toward small to medium business owners who value their time and money. I tried a lot of solutions but most of them don't have even decent support. M2E Cloud support is better and quick to reply.

• There has been a negative ROI in this case. Not only have we paid a deposit toward the customisation of our orderhive implementation, there has also been a massive sunk cost of approximately 18 months of my time and effort.

• Saved tones of time on routine inventory management tasks
• Helped to list products from Shopify to eBay and Amazon
• We received new sales from without a hassle