Cin7 vs. Fishbowl Inventory

If you're looking for an all-in-one solution for CRM, Sales, POs, and Inventory, then you should absolutely consider Cin7. Their support team is always very helpful, going so far as to have team conference calls to solve any problems.

Incentivized

The purchasing function is very good - tracking and linking parts to sales orders, shortage reports, and part summaries.

Incentivized

• Powerful reporting that can be customized to fit your needs.
• Tons of integrations that help you get up and running quickly.

Incentivized

• Inventory Management.
• Ingredient and Recipe Management.
• Cost Control and Variation.

Incentivized

• Onboarding could be improved. We worked with a programmer who was not as familiar with our business needs. Additionally, the person in charge of our onboarding was initially difficult to schedule time with until we reached out to a manager.
• Cin7 occasionally makes updates to the software that causes the software to not work properly. For example, we would experience new errors on a CVS file import for products that had worked previously to the update. Additionally, our custom field implementations would be reverted to original and require set up again.
• We experienced semi-frequent outages of the software. The software would not be accessible for up to 1 hour at a time. I believe they took steps to address this and reduce down time.

Incentivized

• Reporting: Many of the reports that are provided for free with Fishbowl are useless in the context of everyday manufacturing and production planning. Some reports provide inaccurate information. In order to use get useful and correct reports, outside developers must be paid (a new or modified report may cost anywhere from $150 to $2000)
• Customer service can be hit or miss. In our experience, a knowledgeable person is rarely available, but for the most part customer service has no idea how real manufacturing works to provide reasonable answers to fix Fishbowl shortfalls.

Incentivized

The Cin7 support team has never let us down, even if they weren't able to completely solve our problem. They are willing to have conference calls, video chats, whatever works to help fix your issue.

Incentivized

Originally the support for Fishbowl was very poor. It was hard to get anyone to help. In the last 12 - 14 months, it has greatly improved and if it continues this way I would certainly rate it higher.

Incentivized

As a wholesale focused business, we found Vend to be tailored to retail businesses. TradeGecko was well suited for our wholesale business, however, lacked the full range of capabilities that Cin7 offered (B2B website, POS). Fishbowl had many features that we would not need. OMS Office Master System offered the wholesale capabilities we needed, however, the software could use an update. Cin7 was a perfect balance in terms of features and pricing for our company.

Incentivized

Fishbowl could be tailored to accommodate our needs and to integrate with other providers to offer the seamless work flow. Others that I investigated were much more expensive or couldn't do the tasks we were requiring. The final analysis was that Fishbowl offered a cost effective way for us to manage our business

Incentivized

• Cin7 reduced the number of errors in our invoices and allowed us to expedite the checkout process via POS software.
• Cin7 helped us to maintain an accurate inventory and sync our inventory across different locations.
• Cin7 helped us to accurately forecast for purchasing decisions.
• Cin7 increased their pricing 1 year into using the software.

Incentivized

• Intuitive functionality
• unified dashboards
• better integration

Incentivized