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| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
Cisco Finesse | Score5.5 out of 10 | N/A | Cisco Finesse is a product designed to improve customer support delivered via contact centers. Described by Cisco as a next-generation agent and supervisor desktop, Cisco Finesse provides a collaborative experience for communities that interact with your customer service organization. Finesse's user-centric design is stated to enhance satisfaction for your customer-care representatives. | N/A |
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| Editions & Modules | No answers on this topic | ||||||||||
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| Entry-level Setup Fee | No setup fee | ||||||||||
| Additional Details | — | ||||||||||
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| Cisco Finesse | |
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| Considered Both Products | |
| Key User Insights | |
| Would buy again | |
No answers on this topic | |
| Delivers good value for the price | |
No answers on this topic | |
| Happy with the feature set | |
No answers on this topic | |
| Lived up to sales and marketing promises | |
No answers on this topic | |
| Implementation went as expected | |
No answers on this topic | |
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| Contact Center Software |
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| Workforce Optimization (WFO) |
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| Cisco Finesse | |
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| Likelihood to Recommend | 5.0 |
| Usability | 5.0 |
| Support Rating | 10.0 |