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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Cisco Finesse

    Score5.5 out of 10
    N/ACisco Finesse is a product designed to improve customer support delivered via contact centers. Described by Cisco as a next-generation agent and supervisor desktop, Cisco Finesse provides a collaborative experience for communities that interact with your customer service organization. Finesse's user-centric design is stated to enhance satisfaction for your customer-care representatives.N/A
    Pricing
    Cisco Finesse
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    Cisco Finesse
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    Cisco Finesse
    Considered Both Products
    Cisco
    Chose Cisco Finesse
    I have not personally reviewed any other products, however I have used Teams calling and I prefer some features of each product over the other. For example, Teams is more reliable in terms of staying logged in and not having outages; however Cisco Finesse was easier to transfer …
    Incentivized
    Chose Cisco Finesse
    Communication is oriented to clients in a more direct way, it allows us as a team to organize operations and is a tool that is also collaborative, its functions go hand in hand with financial management in the cloud and its capabilities, in addition to its low cost for …
    Incentivized
    Chose Cisco Finesse
    We used to use Dialpad and it was a great tool. Since switching to Cisco Finesse, we have had no issues with call forwarding, call transfers, or holding. We no longer experience any issues with our callers in the queue or any issues with call playback for quality assurance. …
    Incentivized
    Chose Cisco Finesse
    I don't have enough knowledge to speak to this fairly.
    Incentivized
    Chose Cisco Finesse
    We have all of these working in collaboration, and Finesse integration was the necessary application for the registration of our agents.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    Features
    Cisco Finesse
    Contact Center Software
    Comparison of Contact Center Software features of Cisco Finesse
    Feature
    Cisco Finesse
    7.5
    7 Ratings
    Agent dashboard8.06 Ratings
    Validate callers8.75 Ratings
    Outbound response5.07 Ratings
    Call forwarding5.06 Ratings
    Click-to-call (CTC)8.93 Ratings
    Warm transfer5.05 Ratings
    Predictive dialing8.04 Ratings
    Interactive voice response8.03 Ratings
    REST APIs8.02 Ratings
    Call scripts8.03 Ratings
    Call tracking8.36 Ratings
    Multichannel integration8.93 Ratings
    CRM software integration8.13 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Cisco Finesse
    Feature
    Cisco Finesse
    6.1
    7 Ratings
    Inbound call routing6.07 Ratings
    Omnichannel inbound routing7.73 Ratings
    Recording7.95 Ratings
    Quality management5.05 Ratings
    Call analytics6.06 Ratings
    Historical reporting4.06 Ratings
    Live reporting2.06 Ratings
    Customer surveys8.74 Ratings
    Customer interaction analytics7.33 Ratings
    User Ratings
    Cisco Finesse
    Likelihood to Recommend
    5.0
    (7 ratings)
    Usability
    5.0
    (1 ratings)
    Support Rating
    10.0
    (1 ratings)