Cisco Spaces vs. Salesforce Maps

I think it's well suited for real estate management teams when they are drowning in data, but they're starting from insights. I think that's most appropriate. It's possibly not the right solution for smaller sites. So if it's very obvious where you need to go or you don't need that visibility because the office is particularly small, it doesn't make sense at all.

Incentivized

Great tool for a large organization. They are now very expensive among other competitors unfortunately but have great customer service and easy setup.

Incentivized

• It does, especially while integration with other systems. That's my favorite functionality of it, is anything that we've asked it to integrate with, there's always an integration or it can be designed relatively easily.
• It's also very user-friendly. We trained a bunch of non-technical people, our security team to be able to track and see when devices are being stolen versus being in the hospital, and how to try and secure the devices a little bit better ever.

Incentivized

• Drilling down from the map point, to account/work order/opportunity.

Incentivized

• There's actually only one. It is easy to use, easy to deploy, but in the back end, you guys have a partnership in general with AT&T and T-Mobile. I'm looking for you guys to have Verizon added to that. So I know you guys are working on that, but that's probably the biggest thing I have.

Incentivized

• They just restructured their pricing model and we are ending our contract because of it - you have to pay for 10 users.
• The crossover with accounts and contacts are hard to map.
• The window sizes when navigating the maps are difficult to work with.

Incentivized

There is a strong commit from the management team to continue our investment into Spaces. We are currenly looking into options how to expand occupancy visibility into all meeting rooms (also those without collaboration device deployed) to gather even more granular real time data for all meetings rooms. So based on recent discussions I don't see the reasons, why we wouldn't proceed with the Spaces adoption.

Incentivized

Spaces is very easy to use. I am glad that Cisco took the DNA platform and made it more user friendly. It is a simple single pane of glass that has every thing you need in one place. To me, it is very self explanatory

Incentivized

Worked well once you figured it out. The 'help portal' was no 'help'. Once you get done self-teaching yourself enough of the terminology and workings, it is pretty quick and easy to use. But the learning curve, again, is not worth the time or effort

Incentivized

Support staff is very helpful and responsive. When they give you a window of when they will get back to you, they try to aim to wait as minimal as possible. Support tries to have a least an idea of what the problem is and ask what troubleshooting have you done. They would prefer not to have to go over troubleshooting steps that didn’t work before.

Incentivized

Support was comical. It was barely available and the few times I did get help the language barrier was extraordinarily problematic

Incentivized

People counting. Cisco Spaces integrates with Kio Cloud to enhance location-based services by enabling IoT-driven insights and automation. Kio Cloud is a cloud-based IoT management platform designed to work with Cisco Spaces' IoT Device Marketplace, allowing organizations to manage, monitor, and gain insights from a wide range of IoT sensors and devices.

Incentivized

Unknown other products out there. Was led to Maps by our SF rep. I made the mistake of trusting a salesperson for solutions. SF reps are pushed to sell the going product, not actually HELP their clients.

Incentivized

• So we haven't had necessarily an ROI from the product because we haven't used it to substantiate anything else except for DAS. So when I look at a distributed system like DAS from an accelerator client, it's easily one-quarter of the price.

Incentivized

• Increased efficiency
• Reduced labor time
• Improved visibility

Incentivized