Cisco Unified Contact Center vs. Five9 WFO
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Cisco Unified Contact Center | Score8.5 out of 10 | N/A | Cisco Unified Contact Center is a contact center platform that can support up to 24,000 agents. It supports call routing, omnichannel integrations, and a management portal for creating customer profiles, segmentation, and resource monitoring. | N/A |
 Five9 WFO | Score10 out of 10 | N/A | Five9 WFO, based on the Virtual Observer call center recording and workforce optimization software from Coordinated Systems which was acquired by Five9 in early 2020, enables users to optimize staffing with accurate multi-skill, multi-channel forecasts and schedules, real-time adherence, and intraday management. Five9 WFO functionality comes with pre-built integrations for Salesforce, Zendesk, Oracle, and ServiceNow. | N/A |
| Cisco Unified Contact Center | Five9 WFO | |||||||||||||||
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| Cisco Unified Contact Center | Five9 WFO | |||||||||||||||||||||||||||||||||||||||||||
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| Workforce Optimization (WFO) |
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| Cisco Unified Contact Center | Five9 WFO | |
|---|---|---|
| Likelihood to Recommend | 9.3 | - |
| Likelihood to Renew | 9.1 | - |
| Usability | 8.3 | - |
| Support Rating | 7.3 | - |
| Contract Terms and Pricing Model | 8.0 | - |
| Professional Services | 8.0 | - |