Cleverbridge vs. FastSpring

Cleverbridge is a great partner - they are particularly well suited for mid-sized companies - not sure about the largest of companies. Their scale is good but not the best. Their technical acumen is quite good and they totally understand their market - unlike other companies in this space they don’t suffer from hubris - they roll up their sleeves and work with individual clients to succeed. Their management is very knowledgeable, friendly and approachable.

Incentivized

FastSpring is better option for small business and enterprises as well. But if you're a single person managing a person, or don't have a developer on your team, you may need to hire one to integrate the platform on your site, otherwise, it works great on all the parts. Have integrations with Apple, Google and Amazon Pay and accept most of the cards. And handles and tax automatically, which is a plus.

Incentivized

• Excellent partnet
• Terrific at subscription software
• Excellent security and uptime

Incentivized

• FastSpring makes the process of selling ebooks from my website quite painless and virtually invisible for me. I let FastSpring handle all details of the transactions, and I rarely have to get involved directly with the customers who purchase the books.
• FastSpring is very responsive with respect to technical and customer support. I have had a few occasions when a customer was having difficulty completing a purchase transaction, and FastSpring has always been responsive and helpful in resolving such problems quickly and efficiently.
• FastSpring offers a flexible set of options for customizing ordering pages that can be included in my website. There are many options, such as promotional coupons, discounts, multiple file downloads, and others.

Incentivized

• Because of the many different settings, it becomes hard sometimes to set everything up
• The slow system can take up to 10 seconds to save something

Incentivized

• FastSpring uses 2 separate GUIs for store owners. Some features work with one GUI implementation and not the other one.
• Some other providers do provide lower credit card processing fees, compared with FastSpring. But I have been very happy dealing with FastSpring overall in terms of support and overall usability - so I am happy to continue using FastSpring. If I was selling 10x or 100x my current sales volume, I might consider a change, but I have no plans to change at the present time.

Incentivized

Usability is native, but the system is complex. It has a knowledge base, but who reads that, right? So without explanation, sometimes it's hard to understand how to move and set things. But as soon as you get it, it's not a problem anymore. There are 2 major things, which keeps me from giving a higher score: 1 - Delay in time when making changes; can take up to 2 sec when opening a product, and 10 secs when saving a product update. When you do several updates, it is time consuming; 2 - A lot of settings, which also in the end becomes time consuming.

Incentivized

Cleverbridge has a very flexible system, which operates with an enormous amount of settings. It is simultaneously good and bad, because on one hand it is good to be able to adjust settings for each tiny tiny part, but on the other hand it is time consuming. In the sense that it has wide range of supported currencies and languages, it is definitely a plus to operate on Cleverbridge, as you have the opportunity to reach many local markets. Their team also has tons of expertise in e-commerce, which is a definitely bonus for your team, because you get not only the system, but also tips and hints on how to make things better, and avoiding mistakes others have made before.

Incentivized

Compared to Paddle – FastSpring has much more experience in the e-commerce solution market. They already patched many things that Paddle might still go through. And Avangate is just very user-unfriendly (In my personal opinion). Their dashboard and checkout are just outdated. As a software company that builds and sells software via online in 2018 – we need to implement a fresh and simple experience for our potential customers. FastSpring offered this and Avangate didn't.

Incentivized

• We've just started with Cleverbridge so we'll see

Incentivized

• Great impact on the cost efficiency of the payments.
• Good impact on the "abandoned cart" users: we could reach out to such users and in several cases re-add them as paying users.
• Good impact on customer support: FastSpring support is extremely helpful and available, in very rapid times.

Incentivized