Cleverbridge vs. Paddle

Cleverbridge is a great partner - they are particularly well suited for mid-sized companies - not sure about the largest of companies. Their scale is good but not the best. Their technical acumen is quite good and they totally understand their market - unlike other companies in this space they don’t suffer from hubris - they roll up their sleeves and work with individual clients to succeed. Their management is very knowledgeable, friendly and approachable.

Incentivized

I wouldn't recommend them to anybody because their support is getting worse and worse and their business processes require you to contact support whether you want to or not. You will be forced to contact support and then wait for days to get any meaningful response that's not a copy/pasted sentence from FAQ.

• Excellent partnet
• Terrific at subscription software
• Excellent security and uptime

Incentivized

• Taking care of the relation with government entities and compliance in each country.
• They take care of the VAT for us.
• It gives the tools to scale to other countries being able to charge your users in different parts of the world.

Incentivized

• Because of the many different settings, it becomes hard sometimes to set everything up
• The slow system can take up to 10 seconds to save something

Incentivized

• Analytics could support more flexible analysis of reported data and better custom events.
• More customization of the drop in purchase UI on the web without the need for a full custom site integration.
• Sometimes communication from their front line support staff has gone to the wrong address.

Incentivized

Usability is native, but the system is complex. It has a knowledge base, but who reads that, right? So without explanation, sometimes it's hard to understand how to move and set things. But as soon as you get it, it's not a problem anymore. There are 2 major things, which keeps me from giving a higher score: 1 - Delay in time when making changes; can take up to 2 sec when opening a product, and 10 secs when saving a product update. When you do several updates, it is time consuming; 2 - A lot of settings, which also in the end becomes time consuming.

Incentivized

Cleverbridge has a very flexible system, which operates with an enormous amount of settings. It is simultaneously good and bad, because on one hand it is good to be able to adjust settings for each tiny tiny part, but on the other hand it is time consuming. In the sense that it has wide range of supported currencies and languages, it is definitely a plus to operate on Cleverbridge, as you have the opportunity to reach many local markets. Their team also has tons of expertise in e-commerce, which is a definitely bonus for your team, because you get not only the system, but also tips and hints on how to make things better, and avoiding mistakes others have made before.

Incentivized

Paddle has better customer experience than other offerings in its class. Provides a low overhead and quick setup solution when compared to direct Stripe integration. It is competitive on rates with other offerings and when features like frontline support, abandoned cart recovery, and user suggestions are factored into their offering, their rates are more than competitive.

Incentivized

• We've just started with Cleverbridge so we'll see

Incentivized

• Paddle takes only 5% of sales, in comparison to 30% as Apple does.
• We added browser extension in-app purchases thanks to Paddle, which now generate our revenue.

Incentivized