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Clevertim CRM vs. Freshdesk

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Clevertim CRM

Freshdesk

569 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Clevertim CRM

    		N/AN/AClevertim CRM is a customer relationship management (CRM) with contact management and collaboration capabilities.N/A

    Freshdesk

    Score8.7 out of 10
    		N/AFreshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot,…

    $0

    Up to 2 agents

    Pricing
    Clevertim CRMFreshdesk
    Editions & Modules
    No answers on this topic
    Free
    $0
    Up to 2 agents
    Growth
    $15
    per month (billed annually) per agent
    Pro
    $49
    per month (billed annually) per agent
    Enterprise
    $79
    per month (billed annually) per agent
    Offerings
    Pricing Offerings
    Clevertim CRMFreshdesk
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Clevertim CRMFreshdesk
    Incident and problem management
    Comparison of Incident and problem management features of Clevertim CRM and Freshdesk
    Feature
    Clevertim CRM
    -
    Ratings
    Freshdesk
    8.6
    174 Ratings
    Organize and prioritize service tickets00 Ratings9.2170 Ratings
    Expert directory00 Ratings8.0115 Ratings
    Subscription-based notifications00 Ratings8.43 Ratings
    ITSM collaboration and documentation00 Ratings7.64 Ratings
    Ticket creation and submission00 Ratings9.0170 Ratings
    Ticket response00 Ratings9.3170 Ratings
    Self Help Community
    Comparison of Self Help Community features of Clevertim CRM and Freshdesk
    Feature
    Clevertim CRM
    -
    Ratings
    Freshdesk
    8.0
    156 Ratings
    External knowledge base00 Ratings8.1142 Ratings
    Internal knowledge base00 Ratings8.0145 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Clevertim CRM and Freshdesk
    Feature
    Clevertim CRM
    -
    Ratings
    Freshdesk
    8.3
    165 Ratings
    Customer portal00 Ratings7.5141 Ratings
    IVR00 Ratings8.251 Ratings
    Social integration00 Ratings8.587 Ratings
    Email support00 Ratings9.4164 Ratings
    Help Desk CRM integration00 Ratings7.8101 Ratings
    User Ratings
    Clevertim CRMFreshdesk
    Likelihood to Recommend
    -
    (0 ratings)
    8.7
    (241 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.0
    (21 ratings)
    Usability
    -
    (0 ratings)
    8.0
    (41 ratings)
    Availability
    -
    (0 ratings)
    4.6
    (5 ratings)
    Performance
    -
    (0 ratings)
    5.5
    (5 ratings)
    Support Rating
    -
    (0 ratings)
    7.6
    (39 ratings)
    In-Person Training
    -
    (0 ratings)
    8.2
    (1 ratings)
    Online Training
    -
    (0 ratings)
    8.1
    (2 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.6
    (171 ratings)
    Configurability
    -
    (0 ratings)
    5.4
    (6 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    6.4
    (4 ratings)
    Ease of integration
    -
    (0 ratings)
    7.6
    (5 ratings)
    Product Scalability
    -
    (0 ratings)
    5.5
    (5 ratings)
    Professional Services
    -
    (0 ratings)
    6.4
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    6.8
    (4 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    6.9
    (4 ratings)