Clicktools

Clicktools

42 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Clicktools	Score10 out of 10	N/A	Clicktools is a cloud-based survey software. It enables business users to collect information through surveys, call scripts, and web forms; automatically centralize the data in CRM; and act on those insights to increase loyalty. The program is offered by Callidus Cloud, which in turn was acquired by SAP in 2017 when the companies formed a strategic partnership.	N/A

Pricing

Clicktools

No answers on this topic

Pricing Offerings
Clicktools
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
No

No setup fee

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Community Pulse
Key User Insights
	Clicktools
Considered Both Products	SAP Rebecca Hunt Professional in Manufacturing at Coca-Cola European Partners (Consumer Goods, 1001-5000 employees) Chose Clicktools In the past we have used Survey Monkey to complete internal surveys, the difference and reason Clicktools have been used going forward is because the ease and reporting that is within is much better and the ability to embed into Salesforce-specific scripts for specific account … Incentivized Helpful? Joshua Henke Senior Netsuite Architect / Developer in Information Technology at Q2ebanking (Financial Services, 501-1000 employees) Chose Clicktools Generally, I prefer simpler tools like SurveyMonkey and even Google Forms because those are the type of surveys I typically need. ClickTools gets the job done, and as you become more familiar with the tool, you can rip out surveys much quicker. Steep learning curve with more … Incentivized Helpful? Lauren Maunder Sr. Training Operations Specialist in Corporate at Salesforce (Internet, 10,001+ employees) Chose Clicktools Secure, integrated with Salesforce and allows for better graphics that can be presented to customers. It produces a valuable tool for our sales team by collecting data and turning it into something that is comprehensive and easy to navigate and fun to look at, vs numbers and … Incentivized Helpful? Richard Reiter Director Technical Support in Engineering at ERT (previously PHT Corporation) (Pharmaceuticals, 1001-5000 employees) Chose Clicktools Our Salesforce admin pushed for Clicktools for the quality of the integration capabilities. Incentivized Helpful? James Valent Support Director in Customer Service at MindTouch (Information Technology and Services, 51-200 employees) Chose Clicktools SurveyMonkey and Wufoo are quite simple in their approach. They do allow a quick way to create forms, but Clicktools integration into Salesforce is what sets them apart. There's no third party tools and plugins to make this happen like the other vendors. A direct connection … Incentivized Helpful? Verified User Chose Clicktools We have used SurveyMonkey and SurveyGizmo, before switching to Clicktools. I would say all the systems were quite comparable in their survey collection, basic data visualization capabilities (at least 3 years ago). The reason we switched to Clicktools was to integrate survey … Incentivized Helpful? Verified User Chose Clicktools Clicktools is best compatible tool with Salesforce. Incentivized Helpful? Kimberly Devane Founder & Managing Director at Entrust Research & Recruiting, LLC (Market Research, 1-10 employees) Chose Clicktools The Salesforce automation is the key for me on why I converted from SurveyMonkey to Clicktools! I see that SurveyMonkey now offers this as well! Two years ago, it did not. Incentivized Helpful? Gary Fusco Marketing Operations Manager in Marketing at Recommind (Computer Software, 201-500 employees) Chose Clicktools Clicktools' deep integration with SFDC and the existing template for building and executing an end-to-end NPS program was the deciding factor when evaluating survey products. The NPS project initiated our product search, and Clicktools offered considerable experience and … Incentivized Helpful? Katie Meeker Senior Customer Marketing Manager in Marketing at iCIMS (Computer Software, 501-1000 employees) Chose Clicktools We used to use a paid version of SurveyMonkey - the two products really don't compare. We had difficulty with logic and syncing the answers within our CRM system. We no longer have this problem. Incentivized Helpful? Verified User Chose Clicktools SurveyMonkey doesn't have the mapping ability of Clicktools, it's limited in what objects you can map to. GetFeedback looks great but it has limitations around language and deployment methods. Incentivized Helpful? Michael Sola Executive Vice President at Fight Colorectal Cancer (Health, Wellness and Fitness, 1-10 employees) Chose Clicktools The integration to Salesforce was key but we like the reporting on SurveyMonkey better. Incentivized Helpful? Michelle Pritchett, MBA Technical Support Manager in Customer Service at T2 Systems (Computer Software, 201-500 employees) Chose Clicktools I used Zoomerang before Clicktools. The only reason I use either one is because Salesforce integrates with this tool. Incentivized Helpful? Verified User Chose Clicktools I really liked this product because of its integration with Salesforce.com. I really didn't entertain any other products. Incentivized Helpful? Joy Wallis Salesforce.com Administrator in Sales at Bigcommerce (Computer Software, 51-200 employees) Chose Clicktools There was no need to create survey landing pages from Salesforce for external polls, we could decide where survey results were captured in Salesforce (if at all - can report straight from CT), and with simple html skills we could brand everything Helpful? Verified User Chose Clicktools Clicktools was in place when I started the position. I have not felt the need to go and look for additional alternatives. I believe management use Timba Surveys previously and it was not as robust as Clicktools. Timba Surveys also lacked the online and live customer support … Helpful? Sofia Angelo AmeriCorps Coordinator at Student Conservation Association (Environmental Services, 201-500 employees) Chose Clicktools We have used survey monkey in the past, but use click tools for it's ability to sync with salesforce Helpful? Verified User Chose Clicktools Cheaper solution with more Salesforce integration capabilities. SurveyMonkey wasn't quite as advanced as Clicktools was at the time we made the switch. Now we can fully customize Salesforce and pull specific data elements from a survey and populate them into any Salesforce … Helpful? Stan W Jernberg Service Program Manager in Customer Service at Grass Valley (Broadcast Media, 1001-5000 employees) Chose Clicktools When we started looking for vendors to integrate with Salesforce, the only other product we investigated was "MarketTools". We had no prior experience with either but I believe the deciding factor and why we chose Clicktools was cost. Helpful? Verified User Chose Clicktools Cvent, Survey Monkey Helpful? Sherrie M. Carter Business Systems Analyst, Corporate IT Project Management Office in Information Technology at Blackbaud (Computer Software, 1001-5000 employees) Chose Clicktools Survey Monkey. Other areas of the business use Qualtrix for research purposes. Helpful? Jennifer Robertson Marketing Database and Analytics Manager in Marketing at Navicure (Computer Software, 201-500 employees) Chose Clicktools Price was the main factor. When we were talking to survey companies, a lot of them were really big about the robust features they could offer. We did not need robust features - we just needed to send surveys and integrate them with SFDC. It was hard to find a company that … Helpful? Kristi Eide Marketing Specialist in Marketing at LI-COR Biosciences (Environmental Services, 201-500 employees) Chose Clicktools The SF integration. We were also switching from Zoomerang amid a contract so we got a really good price for a couple years (which was largely a part of it). Helpful?
	Would buy again
	No answers on this topic
	Delivers good value for the price
	No answers on this topic
	Happy with the feature set
	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic
	Implementation went as expected
No answers on this topic

Features

Clicktools

Comparison of Survey Format & Appearance features of Clicktools
Feature	Clicktools 8.3 14 Ratings
Survey templates	7.011 Ratings
Themes	8.912 Ratings
Custom logo/branding	8.914 Ratings

Comparison of Survey Content features of Clicktools
Feature	Clicktools 8.9 16 Ratings
Changes to live survey	8.916 Ratings
Question design help	8.914 Ratings
Multiple question types	8.916 Ratings

Comparison of Survey Logic features of Clicktools
Feature	Clicktools 8.0 13 Ratings
Survey logic flexibility	8.013 Ratings

Comparison of Survey Reporting & Analytics features of Clicktools
Feature	Clicktools 9.5 16 Ratings
Response tracking	9.914 Ratings
Data export	9.915 Ratings
Standard reports	9.013 Ratings
Custom reports	9.911 Ratings
Analytics	9.011 Ratings

Comparison of Survey Administration & Security features of Clicktools
Feature	Clicktools 8.9 14 Ratings
Access controls	8.914 Ratings
Compliance	9.06 Ratings

Comparison of Survey Distribution features of Clicktools
Feature	Clicktools 9.0 6 Ratings
Vendor-offered crowdsourcing	10.01 Ratings
Respondent restrictions	8.06 Ratings

User Ratings
	Clicktools
Likelihood to Recommend	8.9 (28 ratings)
Likelihood to Renew	9.0 (12 ratings)
Usability	8.2 (4 ratings)
Performance	8.0 (2 ratings)
Support Rating	8.8 (6 ratings)
Online Training	7.0 (1 ratings)
Implementation Rating	9.6 (5 ratings)
Configurability	7.0 (1 ratings)
Ease of integration	7.0 (1 ratings)
Product Scalability	7.0 (1 ratings)
Vendor post-sale	9.0 (1 ratings)
Vendor pre-sale	9.0 (1 ratings)