TrustRadius: an HG Insights company

ClientSuccess vs. HiCustomer

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ClientSuccess

34 Reviews and Ratings

HiCustomer

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ClientSuccess

    Score8.4 out of 10
    		N/AClientSuccess, from the company of the same name in Lehi, is presented by the vendor as a simple yet sophisticated solution for CSMs, and the Executive team. For the CSMs, ClientSuccess brings together the tools, best practices, insights and analytics needed to proactively manage customers. For the Executives, they deliver analytics, metrics and reports to provide a comprehensive view of the health of a SaaS business.N/A

    HiCustomer

    		N/AN/AN/AN/A
    Pricing
    ClientSuccessHiCustomer
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    ClientSuccessHiCustomer
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    ClientSuccessHiCustomer
    Security
    Comparison of Security features of ClientSuccess and HiCustomer
    Feature
    ClientSuccess
    8.2
    15 Ratings
    HiCustomer
    -
    Ratings
    Role-based user permissions8.215 Ratings00 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of ClientSuccess and HiCustomer
    Feature
    ClientSuccess
    8.4
    13 Ratings
    HiCustomer
    -
    Ratings
    API10.010 Ratings00 Ratings
    Integration with Salesforce.com9.012 Ratings00 Ratings
    Integration with Marketo7.32 Ratings00 Ratings
    Integration with Eloqua7.32 Ratings00 Ratings
    Customer Data Extraction / Integration
    Comparison of Customer Data Extraction / Integration features of ClientSuccess and HiCustomer
    Feature
    ClientSuccess
    8.9
    16 Ratings
    HiCustomer
    -
    Ratings
    Product usage8.414 Ratings00 Ratings
    Help desk / support tickets9.412 Ratings00 Ratings
    Customer Success Management
    Comparison of Customer Success Management features of ClientSuccess and HiCustomer
    Feature
    ClientSuccess
    8.6
    17 Ratings
    HiCustomer
    -
    Ratings
    NPS surveys7.09 Ratings00 Ratings
    Sponsor tracking9.411 Ratings00 Ratings
    Customer profiles9.017 Ratings00 Ratings
    Automated workflow8.917 Ratings00 Ratings
    Internal collaboration7.716 Ratings00 Ratings
    Customer health scoring9.017 Ratings00 Ratings
    Customer segmentation9.016 Ratings00 Ratings
    CSM Reporting & Analytics
    Comparison of CSM Reporting & Analytics features of ClientSuccess and HiCustomer
    Feature
    ClientSuccess
    8.4
    17 Ratings
    HiCustomer
    -
    Ratings
    Customer health trends9.015 Ratings00 Ratings
    Engagement analytics8.113 Ratings00 Ratings
    Revenue forecasting7.614 Ratings00 Ratings
    Dashboards9.017 Ratings00 Ratings
    User Ratings
    ClientSuccessHiCustomer
    Likelihood to Recommend
    7.6
    (18 ratings)
    -
    (0 ratings)
    Support Rating
    10.0
    (1 ratings)
    -
    (0 ratings)