ClinLab LIS vs. LabVantage

Like I stated previously I think their support was really beneficial. They could provide insight that we were missing and could help us right away! When we faced glitches they were there to walk us through each step so we were up and running again. That makes a world of difference!

Incentivized

The customer support is outstanding and when the system is running (97% uptime) it makes everything happen on time and correctly.

Incentivized

• Our research associates are using it in demo labs as well as in the research areas. The software program was simple when you got on to do one thing, but when needing to do excessive data lookup it became a little glitchy.
• Customer support was always a really strong point with ClinLab! Very helpful.
• It was easy to learn!

Incentivized

• Request tracking, numbering: LabVantage provides a unique number to each request, which makes requests easy to track and refer to.
• Web-enabled: we can link to LabVantage requests and attachments from other systems.
• Single Sign-On: users can use their network username/password to login to LabVantage

Incentivized

• Documentation could of been better as a function.
• There were glitches that we experienced, but most companies are bound to have that happen.

Incentivized

• Be more attentive to our needs and what we are looking for vs. telling us how we should work when it comes to improvements
• Develop LVConnect interfaces with more instruments that is universal and easy to use

Incentivized

We didn’t really have choice to use any other system. We probably would be able to better serve our customers with an issue tracking or help desk system.

Incentivized

• It helped us when we needed it!
• It saved us time instead of doing things manually.

Incentivized

• This software has allowed us to continue to grow.
• We can output 20% more samples that we did with our old system

Incentivized