Cloodot vs. Reputation.com

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cloodot
Score 0.0 out of 10
Enterprise companies (1,001+ employees)
Cloodot is a customer experience management suite to manage chats and reviews from multiple online channels in one inbox. Manage chats and reviews from multiple Google my business listings, Facebook pages, WhatsApp numbers, Google business messages listings, Websites etc. Work together as a team - Distribute and assign channels to one or more users, handover chats and reviews between users and departments. Multiple agents can collaborate and manage channels like WhatsApp,…
$39
/month
Reputation.com
Score 7.0 out of 10
N/A
Reputation.com aims to help large B2C multi-location rooftops as well as B2B web-based companies monitor and improve their reputation, and optimize customer experience — online and onsite. By leveraging prescriptive analytics, the vendor's goal is to not only show customers where they stand against their competitors, but also pinpoint where the problem areas are so they can better operationalize their business.N/A
Pricing
CloodotReputation.com
Editions & Modules
Basic
$39
/month
Advanced
Custom
/month
No answers on this topic
Offerings
Pricing Offerings
CloodotReputation.com
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsOnly pay for the channels you use. Connect as many instances of channels you want to manage and add as many agents as you want to the team. You will be charge based on total instances of channels that you have connected and total no of agents that you have. Our product is 4 to 10 times more affordable than alternatives out there.
More Pricing Information
Community Pulse
CloodotReputation.com
Considered Both Products
Cloodot

No answer on this topic

Reputation.com
Chose Reputation.com
Reputation.com is better in my opinion as they have been in business longer and get it right everytime for us. Reputation.com make it easy for our employees to recieve review alerts and respond in a timely manner quick and efficiently. Reputaion.com's cutsomer service is great …
Chose Reputation.com
Reputation.com has a better price point. Reputation has other tools that made us choose them over Binary fountain. There is another company, although the name escapes me, that has similar services to Reputation, but they put a large focus on Yelp and Apple Maps, as opposed to …
Chose Reputation.com
We have considered other vendors at contract renewal but decided to stay with Reputation.com because it meets our current and projected needs and is priced competitively.
Chose Reputation.com
We used Naked Lime and Digital Airstrike prior to using Reputation and found Reputation's dashboard and overall UI to be much friendlier and easier to use across multiple staff members and management team members. Their streamline process of review platforms and online listings …
Chose Reputation.com
Reputation's dashboard is very easily accessible and user-friendly. They are always quick on each review where Podium was not.
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CloodotReputation.com
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PowerReviews
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Score 7.8 out of 10
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User Ratings
CloodotReputation.com
Likelihood to Recommend
-
(0 ratings)
8.9
(0 ratings)
User Testimonials
CloodotReputation.com
Likelihood to Recommend
No answers on this topic
Please read the previous section that I typed out all of the specific scenarios where reputation has drastically increased our overall reputation score with their very close to detail attention to every customer.
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Pros
No answers on this topic
  • Streamlines reviews across multiple platforms
  • Makes answering reviews/surveys easy across multiple platforms
  • Assists with management of consistent information across online listings
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Cons
No answers on this topic
  • Price is a little high
  • Tools that tell you the best time to schedule your posts
  • Easier to read word tornado
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Alternatives Considered
No answers on this topic
We have considered other vendors at contract renewal but decided to stay with Reputation.com because it meets our current and projected needs and is priced competitively.
Read full review
Return on Investment
No answers on this topic
  • only positive impact showing we respond to our customers reviews
  • responding to negative reviews helps us greatly
  • good return on investment
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ScreenShots

Cloodot Screenshots

Screenshot of Manage chats from multiple channels at one placeScreenshot of Manage reviews from multiple channels at one placeScreenshot of Advanced cross channel analyticsScreenshot of One inbox for all your customer interactionsScreenshot of Team collaboration : Handover live conversations and reviews to team mates.Screenshot of Custom template replies for faster engagement