Close CRM vs. Nimble

Nimble

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Close CRM	Score 9.9 out of 10	N/A	Close.io is a customer relationship management (CRM) software with call management and sales workflow automation capabilities.	$9 per month (paid annually) per user
Nimble	Score 9.8 out of 10	N/A	Nimble is a social customer relationship management (CRM) system with features such as contact management and data-driven analytics.	$19 Per User Per Month

Pricing

Close CRM

Nimble

Editions & Modules

Solo: $9
per month (paid annually) per user
Essentials: $35
per month (paid annually) per user
Growth: $99
per month (paid annually) per user
Scale: $139
per month (paid annually) per user

Business: $19.00
Per User Per Month

Offerings

Pricing Offerings
Close CRM	Nimble
Free Trial
Yes	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

Optional

No setup fee

Additional Details

The pricing listed here reflects up to a 35% discount for paying annually. Monthly billing is available at of $19 per user for the Solo plan (only 1 user allowed), $49 per user for the Essentials plan, $109 per user for the Growth plan, and $149 per user for the Scale plan.

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More Pricing Information

Community Pulse
	Close CRM	Nimble
Considered Both Products	Close CRM Verified User Anonymous Chose Close CRM For a specific sales team, Close performs better sales tracking and email and SMS management, with a fresh and modern interface, making the team's work more comfortable, with a holistic (but not complete) tracking and reporting of the data. Helping to improve the performance of … Incentivized Helpful? JJ Jason Janes Web Design & SEO Consultant Chose Close CRM All the same features and more in a much better user experience. Lots of integrations of Salesforce require a dedicated employee just to manage Salesforce and make changes. Close just works out of the box and is easy to change and customize. Incentivized Helpful? Verified User Anonymous Chose Close CRM Salesforce was actually a good platform but it was a bit expensive for an organization that is in a growing stage. Close is relatively cheaper and has almost the same functionality as Salesforce. We've also tried a few other platforms, but nothing has been very beneficial or as … Incentivized Helpful? JV Jason Vance Owner Chose Close CRM Pipedrive was great for us for a long time. We used it for over 4 years. Our product and process was simple. When things got more complex, we needed something that could handle our growing needs and Pipedrive kept falling short. We built our own custom solution in Airtable … Incentivized Helpful? Verified User Anonymous Chose Close CRM I have not used any alternatives. This was selected based on ease of use, necessary functionality to address our needs, and affordability. Incentivized Helpful? JG Joe Gatto VP of Marketing & International Business Development Chose Close CRM Close.io does a lot more than HubSpot CRM for a lower price. The most important difference is that I can search for prospects by the notes I created and by prior activity. But, I cannot do this in HubSpot, although it seems like it should be a very basic feature. Incentivized Helpful? EZ Erik Zahnlecker Co-Founder, Head of Product Chose Close CRM Close.io strikes an important balance between power (features / functionality) and simplicity, making it an enjoyable and powerful platform to use. It's also priced favorably to Salesforce. Incentivized Helpful?	Nimble Sandra Karamitelios Director Chose Nimble I used to use Workdesk and it was fantastic, you could easily work out what was needed and help desk would support you not just give you the tips to read. Incentivized Helpful? Aononna Tazin Software Specialist Chose Nimble To help track products for the most demanding clients, Nimble has been an inspiration. With this tool, we can easily manage our customers and leads. This tool has many themes and templates for sending emails and notifications. In contrast to other CRM programs, Nimble is a … Incentivized Helpful? Brandon Smith Business Consultant Chose Nimble I believe that Nimble is a Customer Relationship Management (CRM) Software that is beyond conventionalism. I feel that when a business will implement Nimble’s channel then you will be able to have much more professional access to customer contact. I would say it is one of the … Incentivized Helpful? Paul Christophle SQL Developer/Data Analyst Chose Nimble I really like Nimble because it has always been influential and inspiring in fostering product tracking for the most influential and demanding clients. Other than that, Nimble has allowed me in choosing the correct moment to intervene and offer the required information to … Incentivized Helpful? LG Leo George Relationship Manager Chose Nimble I cannot regard Salesforce as a perfect tool for CRM. I found Salesforce lacks many important features that we were looking for. Moreover, [the] email marketing feature of Salesforce wasn’t working well and I didn’t like that feature. But on the other side, the email marketing … Incentivized Helpful? JS Jade smith Sales and Marketing Manager Chose Nimble CRM tools need to be proactive, but unfortunately Agile didn’t fit well with our business demands, and we found Agile buggy and sometimes it results in slowing down our system, so that was a big issue for us. Luckily with Nimble, we haven't faced any such issue and it fit well … Incentivized Helpful? Margaret turner Business Development Manager Chose Nimble Nimble is best of all. It has more reliable features than Freshdesk. I was using a lot of contact software for organization and it easily integrated with them effectively. Easily integrate with Google products, outlook and email Incentivized Helpful? MP Maria Pulenta Client Account Executive Chose Nimble Nimble is mainly used for contact management and email tracking, linking companies and people into a single database, and using the database as a communication panel. Incentivized Helpful? Verified User Anonymous Chose Nimble Nimble was either on par or much better than most platforms we evaluated in the initial stage of shortlisting the top 2 or 3 platforms. Incentivized Helpful? FG Francisco Gutierrez IT Analyst Chose Nimble Nimble has a straightforward setup, [is] easy to use, and has a fast and intuitive interface. This was the plus point for their choice. Incentivized Helpful? Sergey Gvozdetskiy Sales Manager Chose Nimble It has all the necessary tools in different areas; we can have specific monitoring, sales, and advertising goals. Incentivized Helpful? SC Sean Cummings Sales Director Chose Nimble Nimble has given me the tools I need to get the data from potential customers and use it to transform them into potential customers. Incentivized Helpful? Jason Kerley Social Media Manager Chose Nimble NONE Incentivized Helpful? FC Fred Claus Technical Director Chose Nimble Nimble is a good CRM for someone who wants to use it for what it can do out of the box. Someone who doesn't need social media links in the client records. If you want to customize a CRM to look and feel like you want it to, I'd suggest you go someplace else. Nimble does not … Incentivized Helpful? Steve Slaughter National Channel Manager Chose Nimble Nimble is more cost effective than both. Easier to use than Salesforce. It's built for the user and the person in the customer facing role to make their lives easier. The others are built for making managers lives easier and can get frustrating for end users. Incentivized Helpful? Michael Haberkern Network Engineer Supervisor Chose Nimble I think they are neck in neck. Nimble might be cheaper and their customer support might be just a smidge better. I would be happy with both products. Incentivized Helpful? Verified User Anonymous Chose Nimble Nimble is much better than Salesmate as it's user interface having many features and helping me to manage all day-to-day activities easily without any interruption. Incentivized Helpful? Adam Farrell Head Of Digital Chose Nimble Both Insightly and HubSpot are very capable systems in terms of CRM capabilities. However, Nimble is indispensable to us for its data enrichment feature that gives us the advantage of intel that is crucial for getting responses from our email campaigns We love how smart the … Incentivized Helpful? Ross Keating The Client Orchardist Chose Nimble I haven't used another CRM for at least 8 years. While I keep up to date on key CRMs, I feel it would be unfair to Nimble and the other CRMs of me to compare them here. Incentivized Helpful? Russ Johns Co-Founder Chose Nimble Every CRM has about 80% of what I need so there is always a few details that don't work exactly how we need them. Incentivized Helpful? David Lisauskas Professional Voice Over Talent Chose Nimble I selected Nimble for the group message integration and social media integration. The other tools that I looked at had restrictions that kept me from the ease of managing my customers. Prospecting is a big part of my business, and having the triggers for contact from Nimble is … Incentivized Helpful? Renea Hanks President Chose Nimble Google Apps combined with Communication History and the Social portion of Nimble places it in a category by itself, in my opinion. It is very cost effective. I have found other tools cannot compete on pricing and the social aspect. Incentivized Helpful? Chuck Royer President/CEO Chose Nimble Nimble has proven to be a positive and well-respected application within our company for setting us up for success at building personal and meaningful associations with decision makers. It has been a significant reason why we have gained acceptance and trust from those who we … Incentivized Helpful? Verified User Anonymous Chose Nimble We checked out Hubspot CRM. You get a lot for free from them but it seems that to get the functions contained in Nimble you'd have to spend 2X per user to get the sales pro. To get the marketing aspects you'd really need the HS marketing package which is far more expensive than … Incentivized Helpful? Terry Sullivan, MBA Founder BuzzPro \| Digital Sales & Marketing \| Social Selling \| LinkedIn Trainer \| Keynote Speaker Chose Nimble See my previous comments in my first answer. I've detailed this answer with a comparison of Insightly vs Nimble. Incentivized Helpful?

Features

Close CRM

Nimble

Sales Force Automation

Comparison of Sales Force Automation features of Product A and Product B
	Close CRM 8.9 Ratings 14% above category average	Nimble 8.5 Ratings 10% above category average
Customer data management / contact management	8.00 Ratings	9.50 Ratings
Workflow management	7.70 Ratings	8.40 Ratings
Territory management	8.00 Ratings	8.70 Ratings
Opportunity management	10.00 Ratings	8.10 Ratings
Integration with email client (e.g., Outlook or Gmail)	9.30 Ratings	9.40 Ratings
Contract management	10.00 Ratings	8.50 Ratings
Interaction tracking	8.30 Ratings	9.20 Ratings
Channel / partner relationship management	9.70 Ratings	8.10 Ratings
Quote & order management	00 Ratings	6.60 Ratings

Customer Service & Support

Comparison of Customer Service & Support features of Product A and Product B
	Close CRM 8.5 Ratings 12% above category average	Nimble 8.1 Ratings 7% above category average
Case management	8.00 Ratings	7.90 Ratings
Call center management	7.40 Ratings	8.20 Ratings
Help desk management	10.00 Ratings	8.30 Ratings

Marketing Automation

Comparison of Marketing Automation features of Product A and Product B
	Close CRM 9.0 Ratings 17% above category average	Nimble 8.7 Ratings 14% above category average
Lead management	8.70 Ratings	8.40 Ratings
Email marketing	9.30 Ratings	9.00 Ratings

CRM Project Management

Comparison of CRM Project Management features of Product A and Product B
	Close CRM 7.9 Ratings 4% above category average	Nimble 8.2 Ratings 8% above category average
Task management	8.30 Ratings	8.50 Ratings
Billing and invoicing management	10.00 Ratings	8.40 Ratings
Reporting	5.40 Ratings	7.70 Ratings

CRM Reporting & Analytics

Comparison of CRM Reporting & Analytics features of Product A and Product B
	Close CRM 7.5 Ratings 1% below category average	Nimble 8.9 Ratings 16% above category average
Forecasting	10.00 Ratings	8.90 Ratings
Pipeline visualization	8.00 Ratings	8.80 Ratings
Customizable reports	4.40 Ratings	9.00 Ratings

Customization

Comparison of Customization features of Product A and Product B
	Close CRM 8.6 Ratings 14% above category average	Nimble 8.6 Ratings 14% above category average
Custom fields	10.00 Ratings	9.00 Ratings
Custom objects	10.00 Ratings	8.30 Ratings
Scripting environment	8.00 Ratings	8.50 Ratings
API for custom integration	6.40 Ratings	8.80 Ratings

Security

Comparison of Security features of Product A and Product B
	Close CRM 8.0 Ratings 4% below category average	Nimble 9.3 Ratings 11% above category average
Single sign-on capability	8.00 Ratings	9.40 Ratings
Role-based user permissions	8.00 Ratings	9.30 Ratings

Social CRM

Comparison of Social CRM features of Product A and Product B
	Close CRM 10.0 Ratings 31% above category average	Nimble 8.4 Ratings 13% above category average
Social data	10.00 Ratings	8.40 Ratings
Social engagement	10.00 Ratings	8.40 Ratings

Integrations with 3rd-party Software

Comparison of Integrations with 3rd-party Software features of Product A and Product B
	Close CRM 6.4 Ratings 14% below category average	Nimble 8.8 Ratings 18% above category average
Marketing automation	6.40 Ratings	8.70 Ratings
Compensation management	00 Ratings	8.90 Ratings

Platform

Comparison of Platform features of Product A and Product B
	Close CRM 10.0 Ratings 31% above category average	Nimble 8.3 Ratings 12% above category average
Mobile access	10.00 Ratings	8.30 Ratings

Best Alternatives
	Close CRM	Nimble
Small Businesses	Salesmate Score 10.0 out of 10	Salesmate Score 10.0 out of 10
Medium-sized Companies	Creatio Score 9.7 out of 10	Creatio Score 9.7 out of 10
Enterprises	Creatio Score 9.7 out of 10	Creatio Score 9.7 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Close CRM	Nimble
Likelihood to Recommend	9.3 (0 ratings)	8.5 (0 ratings)
Likelihood to Renew	- (0 ratings)	8.3 (0 ratings)
Usability	8.7 (0 ratings)	8.5 (0 ratings)
Support Rating	9.3 (0 ratings)	9.8 (0 ratings)

User Testimonials
	Close CRM	Nimble
Likelihood to Recommend	Close is my #1 choice for sales teams, both inbound and outbound. The telephony features in Close are exceptional and they lead the Industry in features and innovation. The power dialer increases productivity by cutting down the manual time of physically dialing calls. All calls and interactions including SMS messages are automatically logged to the client's account within the CRM. Incentivized Jason Janes Web Design & SEO Consultant Read full review	[Nimble] has been the best platform for us to manage contacts and information from the contacts. Great dashboard, fast UI, and complete package with all features helping us a lot. I would definitely recommend this software to other businesses to have this in their ecosystem to be more productive. Incentivized Margaret turner Business Development Manager Read full review
Pros	You can search for prospects by your activity & notes. It helps automate the follow up process. It ties cold emailing into a powerful CRM all in one portal. Incentivized Joe Gatto VP of Marketing & International Business Development Read full review	Nimble is the CRM solution used to strengthen business relationships with our frequent and potential customers. We like that it allows us to follow up with our customers. Its integration with email tools, social networks, and other programs allows me to keep in touch with customers and prospects. Incentivized MP Maria Pulenta Client Account Executive Read full review
Cons	Minor bugs? - Sometime when I'm replying to an account it attempts to send the email as a different user. Thankfully I've only missed it when sending internal emails! Incentivized Ryan McCarty Sales Development Representative Read full review	I dont like the functionality aspect of how one of the controllers is always on standby, they dont load balance, meaning you can be on the same controller for the life of the appliance The 4.x firmware was pretty buggy and it gave off a lot of temp alarms Incentivized Michael Haberkern Network Engineer Supervisor Read full review
Likelihood to Renew	No answers on this topic	It's truly a great system if you get it for the right reasons. Don't expect it to do everything a mid market organization would require but for any small business or mid to large organizations which would like to integrate to it for the social insights capabilities this is a leading solution which can add value immediately Chad Stewart VP of Sales and Marketing Read full review
Usability	Close is a simpler platform to use when it comes to initiating email campaigns and managing leads. It has great visibility on opportunities and can be shared with specified users or can also be kept confidential. Close is not for someone who is very new to tools of its kind. Incentivized Verified User Anonymous Read full review	The platform has more advantages and positives as compared to challenges or negatives in comparison to other comparable products and platforms available in the marketplace. It was extremely easy to get started with the initial deployment which makes the choice much clearer. Finally its tight integration not just with Microsoft O365 suite, but also with [the] most popular social media platforms available makes it a very favorable platform in its domain. Incentivized Verified User Anonymous Read full review
Support Rating	Close's support team offers a really good service, they are always willing to help with whatever is needed or arises, they investigate everything they need to find a solution and give an answer as quickly as possible, their attitude is better and their optimism really helps in times of stress, they do a great job in record time. Incentivized Verified User Anonymous Read full review	Nimble customer service is enjoyable. With great patience, they work tirelessly to help their customers. It was highly beneficial to employees to have access to remote support sessions. We decided to get in touch with them to learn more about any previously mentioned features. Because of this, Nimble has a strong foundation. I think it's a fantastic option. Aononna Tazin Software Specialist Read full review
Alternatives Considered	For a specific sales team, Close performs better sales tracking and email and SMS management, with a fresh and modern interface, making the team's work more comfortable, with a holistic (but not complete) tracking and reporting of the data. Helping to improve the performance of each agent and obtain better results. For all other campaigns we use the predictive dialers mentioned above, Close is better for tracking current customers and for warm leads. Incentivized Verified User Anonymous Read full review	I cannot regard Salesforce as a perfect tool for CRM. I found Salesforce lacks many important features that we were looking for. Moreover, [the] email marketing feature of Salesforce wasn’t working well and I didn’t like that feature. But on the other side, the email marketing feature of Nimble works excellently and Nimble is a complete package for CRM. Incentivized LG Leo George Relationship Manager Read full review
Return on Investment	Has allowed us to have full visibility into our pipeline Has allowed us to automate lead entry and follow up, saving us tons of time and helping us to make sure we're not letting people slip through the cracks. This is done through the Zapier integration and new email sequences feature Incentivized Erik Zahnlecker Co-Founder, Head of Product Read full review	As the investment made with nimble is only 15 dollars per month, it is easy to return it and double profits in a short time, but this is totally relative to the number of people that are working on the platform account. Based on the above, it is easy to deduce that nimble is a little better suited to small businesses that require a smaller number of sellers, since it does not ensure that all sellers can cover their quota. Incentivized Maria Wiley Master of Busines Administration Read full review
ScreenShots	Close CRM Screenshots