Cloud 9 Software vs. Curve Dental

Excellent for orthodontic practices. We have 3 locations, and this software works well for us! We are able to access patient info quickly and simultaneously no matter which location we are at. The support staff is just a click away online. We switched from OrthoTrac and love the Cloud based software with no nightly back ups and ease of using the software from checking in with just a click to scheduling in just one easy step! Chris and the team were amazing in getting us changed over, and the support team is always available for any questions along the way!

It is fantastic for any office that has more that one location. It takes away the lagging server problem and allows you to see schedules in all locations individually or together. You have the capability of running everything as one office but also separating them internally. Patients love the flexibility of moving between offices seamlessly. No more forwarding over records to one of your other locations.

Incentivized

• Customer Service rarely has any hold time, which is seriously important.
• Cloud 9 cloud-based software makes rescheduling from home, or accessing patient records to triage emergencies a must-have in 2021.
• All printers and scanners can be easily accessed from any computer.
• Without networking/servers any computer can be easily replaced without paying an IT to set it up.
• Tablet-Friendly.

• Flexibility to use from anywhere, anytime.
• Ease of use-simple and easy to use.
• They listen to customers suggestions for improvement and implement them if possible.

Incentivized

• Add more icons
• Have a tab that you can leave notes for yourself
• Add an IPR tab to the chart, not just in the aligner tab

• I really don't have anything that I don't like. they are always making improvements.

Incentivized

Easy to use!

Easy peasy! Easy to navigate and start using from day one!

I have spoken to several support members along the way, and everyone is super helpful and exited to find a solution. Everyone is courtesy and patient. I had a problem that I could not figure out on my own and just with my description, I was given clear step by step instructions to get it solved!

They always go the extra mile in helping to fix or correct any issue we are having.

Incentivized

Better training/trainors

Focus orthodontic software has a lot of similarities. Now that Cloud 9 purchased the Focus Orthodontics software they have made some changes, but both are really well organized. Easy to navigate through. I enjoy Cloud 9 the most. I continue to learn new features with the software. I look forward to all the updates.

We evaluated Carestack software but found it far too complicated and too many steps to do. It was lacking the ease of use that Curve Hero has. We were looking for something that was user-friendly and easy to understand Curve Hero had all of that.

Incentivized

• A positive impact is it runs smoothly and fast for our fast paced office.
• I have the tools to run reports to keep up with patients that need scheduling or patients that have been placed on a recall with no appointment.
• A negative impact for me is the clicking of the mouse. I use it a lot more than before.

• The new Playbook Dashboards enable you to keep a pulse on your practice. They are a great way to see where you are financially at all times.
• It gave our administrative staff, office manager flexibility to work anytime from anywhere.
• Allows our dr and emergency on-call personnel to access patients records at all times in the case of after hours emergency.

Incentivized