TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    CloudCall

    Score10 out of 10
    N/ACloudCall is a telephony and VoIP software solution from the British company of the same name (formerly SYNETY).

    $15

    per month per user

    Pricing
    CloudCall
    Editions & Modules
    Pro Edition
    $15
    per month per user
    Advanced Edition
    $25
    per month per user
    Offerings
    Pricing Offerings
    CloudCall
    Free Trial
    Yes
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeRequired
    Additional Details—
    More Pricing Information
    Community Pulse
    CloudCall
    Considered Both Products
    CloudCall
    Chose CloudCall
    CloudCall is much better and easier functionality with more options.
    Incentivized
    Chose CloudCall
    Cloud Call has better integrations, much better customer service. ShoreTel is a huge and we are a small customer, Cloud Call has treated us as if we are important to them, ShoreTel did not.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    Features
    CloudCall
    Cloud PBX
    Comparison of Cloud PBX features of CloudCall
    Feature
    CloudCall
    8.3
    3 Ratings
    Hosted PBX8.03 Ratings
    Multi-level Interactive Voice Response (IVR)8.03 Ratings
    User templates9.02 Ratings
    Call reports9.03 Ratings
    Directory of employee names7.53 Ratings
    Call Management
    Comparison of Call Management features of CloudCall
    Feature
    CloudCall
    8.3
    3 Ratings
    Answering rules9.03 Ratings
    Call recording9.53 Ratings
    Call park7.53 Ratings
    Call screening7.53 Ratings
    Message alerts8.03 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of CloudCall
    Feature
    CloudCall
    7.5
    3 Ratings
    Video conferencing7.52 Ratings
    Audio conferencing8.03 Ratings
    Video screen sharing7.01 Ratings
    Instant messaging7.53 Ratings
    Mobile apps
    Comparison of Mobile apps features of CloudCall
    Feature
    CloudCall
    8.8
    3 Ratings
    Mobile app for iOS8.53 Ratings
    Mobile app for Android9.01 Ratings
    User Ratings
    CloudCall
    Likelihood to Recommend
    8.5
    (3 ratings)
    Support Rating
    10.0
    (1 ratings)